13 replies to this topic

[munckman]

When scanning and connected to the internet I get: Service Error:6000. Lost connection with Ad-Aware service. Terminating gracefully... and program closes.

If I disconnect from my dial-up connection; the scan completes no problem.

The scan seems to be choking during the HOSTS file scan. Two programs that are being used are OnlineArmor2 AV+ with firewall and HostsXpert4 but like I said this only happens when I'm connected to the internet. I have checked the option to Unload browsers while scanning and that has no effect on error 6000.

Thanks

[munckman]

I did a little more digging. Googled "service error: 6000" and six hits. Cannon printer and Lavasoft.

This link http://www.fixyourow...ms/inkjet/16844 contains a post :
"I have a Canon PIXMA ip1500, and it worked great until today when I replaced the black ink cartridge. Then, when I turned it on, the head moved a little then made a click sound, and there was a brief whirring sound from some motor. Then it was quiet, and it flashed Orange 3 times.

When I tried to print, it immediately said :

"Service error 6000.
Cancel printing and turn the printer off and then back on.
If this doesn't clear the error, see the printer manual for more detail."

I did this about 5 times, and it didnt help. Is there any way to fix this? Thanks!"



and the Lavasoft link http://beta2007.lavasoftsupport.com/forums...p?showtopic=149 . This one has 3 pages but no resolution.



I just happen to have the Cannon iP1500 printer (which is off) and I'm not sure if I have had the beta on this snapshot or not. The two could some how be related. Nobody in the beta mentioned this error 6000 while the scanning the HOSTS file though.

All I have to do is disconnect from my Dial-Up connection and 2007 scans fine. Weird or what?

[LS Tobias]

munckman, on Jun 10 2007, 12:07 AM, said:

I did a little more digging. Googled "service error: 6000" and six hits. Cannon printer and Lavasoft.

This link http://www.fixyourow...ms/inkjet/16844 contains a post :
"I have a Canon PIXMA ip1500, and it worked great until today when I replaced the black ink cartridge. Then, when I turned it on, the head moved a little then made a click sound, and there was a brief whirring sound from some motor. Then it was quiet, and it flashed Orange 3 times.

When I tried to print, it immediately said :

"Service error 6000.
Cancel printing and turn the printer off and then back on.
If this doesn't clear the error, see the printer manual for more detail."

I did this about 5 times, and it didnt help. Is there any way to fix this? Thanks!"
and the Lavasoft link http://beta2007.lavasoftsupport.com/forums...p?showtopic=149 . This one has 3 pages but no resolution.
I just happen to have the Cannon iP1500 printer (which is off) and I'm not sure if I have had the beta on this snapshot or not. The two could some how be related. Nobody in the beta mentioned this error 6000 while the scanning the HOSTS file though.

All I have to do is disconnect from my Dial-Up connection and 2007 scans fine. Weird or what?

Thanks for doing the digging. We will look into this issue and see what may cause it.

Regards, Tobias

[eyeofthetiger]

LS Tobias, on Jun 10 2007, 09:44 AM, said:

Thanks for doing the digging. We will look into this issue and see what may cause it.

Regards, Tobias

Hi All,
Well munckman is right.

If you disable your LAN connection by right clicking on the icon in the system tray and then checking disable, and then you run ad-aware, you find it is waiting for something before it scans, as it says "Waiting for scanner" and then it completes the scan normally, no matter what the settings.

If you enable the LAN connection either before or during the scanning, you get the service error: 6000.

I have a router firewall, and win2000, but no software firewall, so I don't know that the program is doing with the LAN.

However, if I have to diable the LAN connection to use this 2007 version of ad-aware, I will not be using the product, since my network and Internet is more important to me than the 2007 version, which also disables the ability to customize the scan, unless you buy the paid version. Who would pay for this product that you can only use if you disable your LAN connection?

At least in the vers 6, one could customize the scan in the free version, and it worked with LAN enabled. Disabling the cusomize scan feature for the free version of 2007 on top of this bug with the LAN connection in the program, will make it unacceptable to most users. It certainly has for me.

Unbelievable, is that Lavasoft has known about this for some time in all the beta versions, since it has been reported in several threads in the forum, and they still released it to the public as a final, without fixing the problem.

For a company that has worked so hard for its well deserved great reputation, this certainly is disappointing.

Edited by eyeofthetiger, 17 June 2007 - 03:37 PM.

[munckman]

LS Tobias, on Jun 10 2007, 01:44 AM, said:

Thanks for doing the digging. We will look into this issue and see what may cause it.

Regards, Tobias

Tobias, is there a debug version I could run or is there anything else I could do to help with this here E6000?

I'm beginning to think it has something to do with the dialer. Moreover, I believe it has something to do with the dialer if a connection is called for by a program while off line before I begin a scan. It also occurs while I'm already on line. It seems that, in my case, that there is a different "part" of the dialer that triggers e6000. I can successfully run a scan with no internet connection but I can also have the scan error 6000 out if certain conditions are met when I'm off line. If I do not try to make the scan e6000, it will run fine while off line. A debug would really help but I will reproduce it and try to remember what has occurred. It is reproducible. I just need to know what is the best way to proceed.

Thanks

Edited by munckman, 18 June 2007 - 05:56 AM.

[LS Tobias]

eyeofthetiger, on Jun 17 2007, 06:30 AM, said:

Unbelievable, is that Lavasoft has known about this for some time in all the beta versions, since it has been reported in several threads in the forum, and they still released it to the public as a final, without fixing the problem.

This was not a known error during the beta testing. We have no data to suggest other than that the vast majority of users are able to scan with LAN turned on, as they should.

Now, in order for us to deal with this problem as efficiently as possible - if you could supply us with the technical details of your LAN connection we can start looking for possible causes for this error.

Regards, Tobias

[eyeofthetiger]

LS Tobias, on Jun 18 2007, 10:00 AM, said:

This was not a known error during the beta testing. We have no data to suggest other than that the vast majority of users are able to scan with LAN turned on, as they should.

Now, in order for us to deal with this problem as efficiently as possible - if you could supply us with the technical details of your LAN connection we can start looking for possible causes for this error.

Regards, Tobias

munckman @ Jun 10 2007, 12:07 AM said:

did this about 5 times, and it didnt help. Is there any way to fix this? Thanks!"
and the Lavasoft link http://beta2007.lava...p?showtopic=149 . This one has 3 pages but no resolution.

Since it was well documented in the thread identified by munckman, it is hard to believe it was not a "KNOWN ERROR."
It is also all over the forum in various places.


I have DSL,
Win 2000 SP4
Local Area Connection is hard wired from a realtek adapter to a wireless router by netgear.
version 6 of Ad-Aware worked perfectly, but vers 7 has this system error: 6000 as described above, that somehow is caused/related to the LAN connection.
SpyBot search and destroy intalled and working with tea timer
Sophos Anti-Virus program installed and working.

However, I am willing to help you debug the program, so what exactly do you want to know.

Thanks

Edited by eyeofthetiger, 18 June 2007 - 03:07 PM.

[LS Tobias]

eyeofthetiger, on Jun 18 2007, 04:04 PM, said:

Since it was well documented in the thread identified by munckman, it is hard to believe it was not a "KNOWN ERROR."
It is also all over the forum in various places.
I have DSL,
Win 2000 SP4
Local Area Connection is hard wired from a realtek adapter to a wireless router by netgear.
version 6 of Ad-Aware worked perfectly, but vers 7 has this system error: 6000 as described above, that somehow is caused/related to the LAN connection.
SpyBot search and destroy intalled and working with tea timer
Sophos Anti-Virus program installed and working.

However, I am willing to help you debug the program, so what exactly do you want to know.

Thanks

That thread is about the error code 6000 in general. The 6000 error will appear whenever the GUI loses connection with the service. Several posts in the thread talk about service crashes during Browser Hijack and Hosts file scan - issues that were known bugs during the beta phase. When I said this was not a known bug I was referring specifically to the LAN/network connection problem.

Thank you very much for your detailed information.

Regards, Tobias

[kookykrazee]

LS Tobias, on Jun 18 2007, 07:55 AM, said:

That thread is about the error code 6000 in general. The 6000 error will appear whenever the GUI loses connection with the service. Several posts in the thread talk about service crashes during Browser Hijack and Hosts file scan - issues that were known bugs during the beta phase. When I said this was not a known bug I was referring specifically to the LAN/network connection problem.

Thank you very much for your detailed information.

Regards, Tobias

After beta testing and holding out hope that the 6000 error will stop, I have to say I am very disappointed. I was shocked that the final version was released with this still seeming to be a major issue. I too cannot disable my LAN for a full scan, that takes 45-120 minutes to finish. I have too many things to do on my computer to do that.

I hope this is updated soon, so that I can use this product as I have for many years with great conficence.

[eyeofthetiger]

kookykrazee, on Jun 20 2007, 09:09 AM, said:

After beta testing and holding out hope that the 6000 error will stop, I have to say I am very disappointed. I was shocked that the final version was released with this still seeming to be a major issue. I too cannot disable my LAN for a full scan, that takes 45-120 minutes to finish. I have too many things to do on my computer to do that.

I hope this is updated soon, so that I can use this product as I have for many years with great conficence.

Hello Mr. Tobias,

I have uninstalled vers 7 and reinstalled vers 6.
Everything now is working fine as it did before,

Let me know if you need anything from me to help you debug the program.
I fear your company does not realize the extent to which this service error: 6000 has affected your users.

Simply to say the it was a known bug for one cause without acknowledging the universal problem does not solve the issue.
i.e, the 6000 error occurs, as you have stated, when the something causes the program to lose the connection with the service.

As you stated:
"The 6000 error will appear whenever the GUI loses connection with the service. Several posts in the thread talk about service crashes during Browser Hijack and Hosts file scan - issues that were known bugs during the beta phase. When I said this was not a known bug I was referring specifically to the LAN/network connection problem. "

Clearly, with millions of users, there are many things I have been reading that causes this common denominator of the GUI losing its connection with the service. Until Lavasoft solves that problem, I fear millions of users will be uninstalling vers 7 and reinstalling vers 6, and waiting for your company to catch up to the bug. In my case and kookykrazee's case it is the LAN connection, in the others it was the dial up networking, in still others it was the browser hijack file or the hosts file scan, as you pointed out. Obviously there is something terribly wrong for so many different factors to cause the GUI to lose its connection to the service.

Please advise what to do if anything, other than using vers 6 and waiting for you all to solve the problem of the 6000 error.
This happened to trend micro a few years back, and I complained to them about their product to no avail. Consequently, everyone I know no longer uses their products. However, I noticed recently that they did finally fix what I had been complaining about, but you know, it is just not worth going back.

Lavasoft has worked hard to make its reputation, and once you lose that, you lose your user base, some or most never to return, once they find an alternative that works as good or better.

Hope you all solve this soon.

Thanks

[Vanguard]

"When scanning and connected to the internet I get: Service Error:6000. Lost connection with Ad-Aware service. Terminating gracefully... and program closes.

If I disconnect from my dial-up connection; the scan completes no problem.

The scan seems to be choking during the HOSTS file scan. Two programs that are being used are OnlineArmor2 AV+ with firewall and HostsXpert4 but like I said this only happens when I'm connected to the internet. I have checked the option to Unload browsers while scanning and that has no effect on error 6000.

Thanks
-----------------------------------------------------------------------------
I have a slightly different error messago but maybe someone will recognize it.
I just downloaded & installed AdAware 7.0.1.11. But when I tried to run a scan, either the Smart Scan or the Full Scan, I received the following error message: Scanner Error: 5001 has occurred. Description: can't start SmartScan, scanner is busy.
And error 5002 when trying full scan.
I'm running Win XP, Media Edition on a fairly new HP desktop with tons of memory & 2 big HDs.
I downloaded using Firefox.
Anyone have any suggestions?
Thanks,
Keith
keithnichols@earthlink.net

[kookykrazee]

The 6000 error only happens for me if I do a full scan. If I do a quick scan, it seems to work okay, even if only finds 1-2 cookies.

And for me, it seems to stop different places, different times, connected to the net or not. I have had it stop on my C, D, E, F and G drives during different scans when it 'loses connection to the service'. A great idea would be to just do away with the service. I know this has been brought up many many times during the beta. But, what is the point of a service taking up 15-30 MB when there is no real time protection with the free version?

[joy.yaffa]

kookykrazee, on Jun 20 2007, 09:09 AM, said:

After beta testing and holding out hope that the 6000 error will stop, I have to say I am very disappointed. I was shocked that the final version was released with this still seeming to be a major issue. I too cannot disable my LAN for a full scan, that takes 45-120 minutes to finish. I have too many things to do on my computer to do that.

I hope this is updated soon, so that I can use this product as I have for many years with great conficence.

Tobias LJ: It's July 21st, 2007 and its a MONTH after all the above posts, and apparently the SERVICE ERROR 6000 problem still exists . I just updated to Ad_ware 2007 (free) from the previous version. After doing a scan (takes about 8:46), I get "Service error: 6000 has occurred. Lost connection with Ad-Aware service. Terminating gracefully" That's after Ad_ware found 848 infections; all are PRIVACY ISSUES (all but 3 are tracking coolies). When I click on the popup window for "Service error: 6000 has occurred. Lost connection with Ad-Aware service. Terminating gracefully" I get another popup window indicating Error 1814...something about already being connected, and not being able to connect. I have Windows XP, if that helps. Unfortunately, I cannot (1) delete the 848 infections, without the Service Error 6000 coming up. I cannot (2) re-install the previous release of Ad_ware as Adware 2007 deleted it!
I have updated the software to the latest release...still get it. I have uninstalled and reinstalled, still get it. I have relied on Ad-Ware for a long time, and since Ad_ware 2007 overwrote the previous version, I cannot even run that one in the mean time! Please help! My computer is running sooooooooo slow with all those tracking cookies.

Edited by joy.yaffa, 21 July 2007 - 11:09 PM.

[eyeofthetiger]

joy.yaffa, on Jul 21 2007, 11:07 PM, said:

Tobias LJ: It's July 21st, 2007 and its a MONTH after all the above posts, and apparently the SERVICE ERROR 6000 problem still exists . ...I cannot (2) re-install the previous release of Ad_ware as Adware 2007 deleted it!
...I have relied on Ad-Ware for a long time, and since Ad_ware 2007 overwrote the previous version, I cannot even run that one in the mean time!

As I suspected. Since Ad-aware is not taking care of this, all my friends have been switching to other programs, since like you they cannot find archive versions of Ad-aware to re-install the one that was last working for them. I happen to have version 6, so I reinstalled it, since I had the original installation program archived in my downloads folder. I searched Lavasoft for you to see if they had archived versions on their site, and unbelievably, they don't, as far as I can see.

What incredible missteps for a company I had admired. In the meantime, I suggest you uninstall 2007 adaware, as I did, since it is useless and wastes your time, and install spybot search and destroy, and turn on the tea timer option, as a real time version of protection for free personal use. I have always used spybot and ad-aware as complimentary programs to see if one finds things the other doesn't, which HAS occured in the past, providing a little extra protection.

You can dowload it here http://www.spybot.info/ for general information about the program, depending on the country you are from, or here http://www.spybot.in...load/index.html which is the USA version.

However, until Lavasoft fixes their program, or puts up an archive page of the applications, so you can re-install version 6, which can still use the current definitions, you will not be able to use adaware. The only archive page I can find on Lavasoft is for their definitions, and they are only the text information of those definitions, not the files. Incredible.

Almost every company that makes applicaitions has always available for its users archives, so that they can revert to a version that worked for them, or if they are using an older OS version, one that would work best with that OS version.

I fear ad-aware is losing its focus on it users. Don't know why. Sad to see them disappear, as others have, when they lose site of their user base. As I mentioned before, this happened to trend micro a few years back, and I don't know anyone that has returned to their products.

I would be happy to send you the version 6 application, if you still want to use ad-aware, but I don't know if that would be allowed by Lavasoft, since they clearly don't want people to have it, by virtue of their not supplying an archive page.

Regards and good luck