Scan Your computer with Ad-Aware
It is easier to clean up malware when Ad-Aware has cleaned up files that are already in detection; and indeed, it is best not to go through manual removal steps, if the up-to-date Ad-Aware can do it automatically.
Before posting an "OTL" Log, you must run a scan with the latest version of Ad-Aware , and ensure that you have the latest definition file by performing a webupdate once Ad-Aware is loaded.
Download DDS and save it to your desktop from here or here or here.
Disable any script blocker (disabling your antivirus protection should be enough), and then double click dds file to run the tool.
- When done, DDS will open two (2) logs:
- Save both reports to your desktop. Include the contents of those reports to your post. Please, do not zip Attach.txt even if the message box says that.
Please do NOT send Private Messages to Staff or helpers to request assistance! We do not give a personal support via PM nor by email! The way to request help is to post a NEW TOPIC in the appropriate forum.
Please be patient. Do not post multiple times for the same problem and do not bump your posts. It is important to keep 0 replies so the Volunteer Security Advisors can easily see who has not yet been helped. If you have not received help after 1 week, send a PM to one of the Staff members.
Please also read these other threads for more information of who is helping you and how you can learn how to fight malware:
- ONLY *DESIGNATED HELPERS* MAY POST ADVICE HERE!
- Would you like to learn to fight malware ?
- How to disable Ad-Watch
- Please help fight malware! Submitting files is easy
Edited by CeciliaB, 31 January 2012 - 05:11 PM.
Added that Attach shall not be zipped.