 Ad-Aware Anniversary Installation Problem, Laptop Will Now Not Boot |
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 Nov 6 2009, 06:06 PM
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#1
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Newbie  Group: Members Posts: 2 Joined: 6-November 09 Member No.: 74,370  |
I've had Ad-aware Free ver 7.0.1.0 (?) on my Dell Inspiron 1501 for some time. I have previously upgraded to the Anniversary Edition, but there were problems, so I reverted to the 7.0xxx version.
Today I've re-installed Anniversary with out any problem in the installation. However, when I tried to run it the Laptop crashed in to the blue screen, and indicated that the fault was probably due to a sys file. As far as I can remember the file was ldp.sys or lbp.sys or similar. It will now not boot in to Windows (XP Home Multimedia). All I get is the Dell intro screen & the facility to enter boot menu setup etc. From that point it hangs up on an empty black screen. I'll be very grateful if any one can suggest a way of recovering it. Many thanks Boothby |
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Nov 6 2009, 07:50 PM
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#2
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 Volunteer Helper/Moderator Group: Valued Member Posts: 3,086 Joined: 22-May 08 From: United Kingdom & Australia Member No.: 57,809 |
Hi.
As the computer boots, keep tapping the F8 key. A menu should pop up offering different boot up modes. Choose safe mode. Does this work? If so, then try uninstalling Ad-Aware. Reboot. Casey -------------------- Think your computer is Infected? Then please perform a scan with Ad-Aware 8.1 - if this does not solve the problem then read this topic and follow the instructions. HJT logs go in the "Hijack This Forum ONLY".
Please do NOT send Private Messages or email to Staff or helpers to request assistance! We do not give personal support via PM nor by email, AIM, ICQ or IRC! The way to request help is to post a NEW TOPIC in the appropriate forum. Users with a paid licence, you are entitled to use Lavasoft Customer Support, please log in here. |
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Nov 6 2009, 09:34 PM
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#3
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Newbie Group: Members Posts: 2 Joined: 6-November 09 Member No.: 74,370 |
QUOTE(casey_boy @ Nov 6 2009, 08:50 PM)  Hi. As the computer boots, keep tapping the F8 key. A menu should pop up offering different boot up modes. Choose safe mode. Does this work? If so, then try uninstalling Ad-Aware. Reboot. Casey Hello Casey Thanks for the suggestion. I had assumed that as it seemed that I couldn't get anywhere near XP boot-up I wouldn't be able to get in to safe mode. However, I've tried & got it to start safe mode boot up, but it froze after listing the .sys files in the Windows directory. I tried again, but instead put it in to the last known good config., & it booted ok. After removing Ad-Aware & re-booting it's come back o.k in to Windows. Thanks very much for your help, it looks very much as if it's done the trick Boothby |
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Nov 6 2009, 11:43 PM
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#4
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Volunteer Helper/Moderator Group: Valued Member Posts: 3,086 Joined: 22-May 08 From: United Kingdom & Australia Member No.: 57,809 |
No problem. If you want to install Ad-Aware 8.1 and see if this runs ok then go ahead and if you run into any troubles then feel free to start a new topic in the 8.1 forum.
I will close this topic now, if you need it reopening then PM any moderator. Casey -------------------- Think your computer is Infected? Then please perform a scan with Ad-Aware 8.1 - if this does not solve the problem then read this topic and follow the instructions. HJT logs go in the "Hijack This Forum ONLY".
Please do NOT send Private Messages or email to Staff or helpers to request assistance! We do not give personal support via PM nor by email, AIM, ICQ or IRC! The way to request help is to post a NEW TOPIC in the appropriate forum. Users with a paid licence, you are entitled to use Lavasoft Customer Support, please log in here. |
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Lo-Fi Version | Time is now: 21st November 2009 - 01:19 AM |