 budc's own topic, connection problem |
Lavasoft Support Forums > Lavasoft Product Families > 2010 version of Ad-Aware (version 8.1) > Ad-Aware 8.1 Users Forum  |
 Nov 1 2009, 08:23 PM
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#1
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Newbie  Group: Members Posts: 7 Joined: 1-November 09 Member No.: 74,273  |
I have Windows XP Home-Service Pack 3, Version 8.1.0- free edition. Also ESET NOD 32 antivirus and Super antispyware.
I cannot run AD-AWARE or update as I get a fail to connect error message or errorcode: -1
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Nov 1 2009, 08:49 PM
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#2
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 Volunteer Helper/Moderator Group: Valued Member Posts: 3,089 Joined: 22-May 08 From: United Kingdom & Australia Member No.: 57,809 |
Hi,
You posted in a thread relating to an older version of Ad-Aware, so I have split it from that thread and created your own. I recommend you read and try the following: http://www.lavasoftsupport.com/index.php?showtopic=27351 Casey -------------------- Think your computer is Infected? Then please perform a scan with Ad-Aware 8.1 - if this does not solve the problem then read this topic and follow the instructions. HJT logs go in the "Hijack This Forum ONLY".
Please do NOT send Private Messages or email to Staff or helpers to request assistance! We do not give personal support via PM nor by email, AIM, ICQ or IRC! The way to request help is to post a NEW TOPIC in the appropriate forum. Users with a paid licence, you are entitled to use Lavasoft Customer Support, please log in here. |
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Nov 2 2009, 07:15 PM
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#3
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Newbie Group: Members Posts: 7 Joined: 1-November 09 Member No.: 74,273 |
QUOTE(casey_boy @ Nov 1 2009, 08:49 PM)  Hi, You posted in a thread relating to an older version of Ad-Aware, so I have split it from that thread and created your own. I recommend you read and try the following: http://www.lavasoftsupport.com/index.php?showtopic=27351 Casey I followed all of the above advice and still get a failed connection. When I reinstall I don't get an Ad-Aware Service and can't install one. I do notice an issue with my ESET NOD antivirus program when I am reinstalling Ad-Aware. I get a message stating that the following URL address is blocked: "new-search-zone.com/borders.php" . This appears to prevent the Ad-Aware program from being completely installed. Should I deactivate the antivirus program while I install Ad-Aware? BudC |
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Nov 2 2009, 07:23 PM
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#4
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Volunteer Helper/Moderator Group: Valued Member Posts: 3,089 Joined: 22-May 08 From: United Kingdom & Australia Member No.: 57,809 |
It is recommended to disable anti-virus programs when installing legit programs. However, I don't think that "new-search-zone.com/borders.php" would have anything to do with Ad-Aware.
Is it possible you have a malware infection? Could you make sure you update your anti-virus and run a scan and see if anything is detected? Casey -------------------- Think your computer is Infected? Then please perform a scan with Ad-Aware 8.1 - if this does not solve the problem then read this topic and follow the instructions. HJT logs go in the "Hijack This Forum ONLY".
Please do NOT send Private Messages or email to Staff or helpers to request assistance! We do not give personal support via PM nor by email, AIM, ICQ or IRC! The way to request help is to post a NEW TOPIC in the appropriate forum. Users with a paid licence, you are entitled to use Lavasoft Customer Support, please log in here. |
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Nov 2 2009, 10:59 PM
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#5
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 Advanced Member Group: Valued Member Posts: 1,134 Joined: 17-April 09 Member No.: 69,997 |
If you Google "new-search-zone.com/borders.php" there are a couple security site entries:
http://www.threatexpert.com/report.aspx?md...2ff13d5810a5968 QUOTE The data identified by the following URLs was then requested from the remote web server . . . hxxp://new-search-zone.com/borders.php -------------------- Before posting, please read the pinned topics atop the forums or check the Lavasoft searchable FAQs.
Lavasoft Support for Plus/Pro paid licenses. Help fight malware! Upload Suspicious Files to Lavasoft. Malware removal assistance? Please read this first. After following the instructions, open a new thread in the HijackThis Forum where you can copy/paste your HJT log. Note: do not bump HJT threads by replying - volunteer security advisors help the 0 reply threads on a first-come, first-served basis. |
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Nov 2 2009, 11:21 PM
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#6
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Newbie Group: Members Posts: 7 Joined: 1-November 09 Member No.: 74,273 |
QUOTE(casey_boy @ Nov 2 2009, 07:23 PM) It is recommended to disable anti-virus programs when installing legit programs. However, I don't think that "new-search-zone.com/borders.php" would have anything to do with Ad-Aware. Is it possible you have a malware infection? Could you make sure you update your anti-virus and run a scan and see if anything is detected? Casey I ran a detailed scan and found 1 infection: 'Documents and settings\Owner\Local Settings\Temp\a.exe-Win32/Trojan Downloader.Fake Alert. ANJ trojan'. It was cleaned by deleting - quarantined (1) |
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Nov 2 2009, 11:38 PM
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#7
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Volunteer Helper/Moderator Group: Valued Member Posts: 3,089 Joined: 22-May 08 From: United Kingdom & Australia Member No.: 57,809 |
visitor was spot on then!
 Can you now install Ad-Aware? Casey -------------------- Think your computer is Infected? Then please perform a scan with Ad-Aware 8.1 - if this does not solve the problem then read this topic and follow the instructions. HJT logs go in the "Hijack This Forum ONLY".
Please do NOT send Private Messages or email to Staff or helpers to request assistance! We do not give personal support via PM nor by email, AIM, ICQ or IRC! The way to request help is to post a NEW TOPIC in the appropriate forum. Users with a paid licence, you are entitled to use Lavasoft Customer Support, please log in here. |
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Nov 3 2009, 04:57 AM
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#8
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Newbie Group: Members Posts: 7 Joined: 1-November 09 Member No.: 74,273 |
QUOTE(casey_boy @ Nov 2 2009, 11:38 PM) visitor was spot on then! Can you now install Ad-Aware? Casey I disabled my antivirus and tried to install Ad-Aware. I still get the failed connection. BudC |
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Nov 3 2009, 05:20 AM
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#9
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Advanced Member Group: Valued Member Posts: 1,134 Joined: 17-April 09 Member No.: 69,997 |
Try to create the service by using the alternate syntax in this post:
http://www.lavasoftsupport.com/index.php?s...mp;#entry111919 -------------------- Before posting, please read the pinned topics atop the forums or check the Lavasoft searchable FAQs.
Lavasoft Support for Plus/Pro paid licenses. Help fight malware! Upload Suspicious Files to Lavasoft. Malware removal assistance? Please read this first. After following the instructions, open a new thread in the HijackThis Forum where you can copy/paste your HJT log. Note: do not bump HJT threads by replying - volunteer security advisors help the 0 reply threads on a first-come, first-served basis. |
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Nov 3 2009, 03:26 PM
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#10
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Volunteer Helper/Moderator Group: Valued Member Posts: 3,089 Joined: 22-May 08 From: United Kingdom & Australia Member No.: 57,809 |
If visitor's suggestion doesn't work, I would recommend reading the instructions in my signature and posting a HJT log in the HJT forum since it seems likely that there may still be hidden malware preventing Ad-Aware from installing.
Casey -------------------- Think your computer is Infected? Then please perform a scan with Ad-Aware 8.1 - if this does not solve the problem then read this topic and follow the instructions. HJT logs go in the "Hijack This Forum ONLY".
Please do NOT send Private Messages or email to Staff or helpers to request assistance! We do not give personal support via PM nor by email, AIM, ICQ or IRC! The way to request help is to post a NEW TOPIC in the appropriate forum. Users with a paid licence, you are entitled to use Lavasoft Customer Support, please log in here. |
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Nov 3 2009, 08:12 PM
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#11
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Newbie Group: Members Posts: 7 Joined: 1-November 09 Member No.: 74,273 |
QUOTE(casey_boy @ Nov 3 2009, 03:26 PM) If visitor's suggestion doesn't work, I would recommend reading the instructions in my signature and posting a HJT log in the HJT forum since it seems likely that there may still be hidden malware preventing Ad-Aware from installing. Casey The visitors suggestion didn't work and I now have another problem. When I try to run programs such as Hijack This or SuperAntiSpyware I get the following Message: 'Windows cannot access the specified device, path or file. You may not have the appropriate permission to access file item.' I need to correct this in order to run a HJT log. BudC+ |
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Nov 3 2009, 08:14 PM
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#12
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Volunteer Helper/Moderator Group: Valued Member Posts: 3,089 Joined: 22-May 08 From: United Kingdom & Australia Member No.: 57,809 |
Ok just start a new topic in the HJT forum. Outlining the fact that you cannot run HJT and Ad-Aware will not install. Also link to this topic. Someone should be able to help you get up and running.
Casey -------------------- Think your computer is Infected? Then please perform a scan with Ad-Aware 8.1 - if this does not solve the problem then read this topic and follow the instructions. HJT logs go in the "Hijack This Forum ONLY".
Please do NOT send Private Messages or email to Staff or helpers to request assistance! We do not give personal support via PM nor by email, AIM, ICQ or IRC! The way to request help is to post a NEW TOPIC in the appropriate forum. Users with a paid licence, you are entitled to use Lavasoft Customer Support, please log in here. |
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Nov 3 2009, 10:03 PM
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#13
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Newbie Group: Members Posts: 7 Joined: 1-November 09 Member No.: 74,273 |
QUOTE(casey_boy @ Nov 3 2009, 08:14 PM) Ok just start a new topic in the HJT forum. Outlining the fact that you cannot run HJT and Ad-Aware will not install. Also link to this topic. Someone should be able to help you get up and running. Casey Will do. Thanks. BudC |
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Lo-Fi Version | Time is now: 21st November 2009 - 05:42 PM |