 uninstalling old version |
Lavasoft Support Forums > Archived Topics > Archives: Resolved/Inactive Topics > Ad-Aware SE Resolved/Inactive Issues  |
  Oct 6 2008, 11:22 AM
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#1
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Newbie  Group: Members Posts: 3 Joined: 6-October 08 From: Alabama Member No.: 63,035  |
i can't get the old version of ad-aware to uninstall.everytime i try i get this...could not open uninstall.log what can i do to uninstall the old version so i can download the newer one??
This post has been edited by casey_boy: Oct 6 2008, 11:27 AM
Reason for edit: Sorted out your format code :)
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Oct 6 2008, 11:25 AM
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#2
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 Volunteer Helper/Moderator Group: Valued Member Posts: 3,089 Joined: 22-May 08 From: United Kingdom & Australia Member No.: 57,809 |
Hi,
Try using the 3rd party uninstaller, Revo, and choose the advanced mode. This should solve your problem and then you will be able to install 2008. Let me know how you get on, Casey -------------------- Think your computer is Infected? Then please perform a scan with Ad-Aware 8.1 - if this does not solve the problem then read this topic and follow the instructions. HJT logs go in the "Hijack This Forum ONLY".
Please do NOT send Private Messages or email to Staff or helpers to request assistance! We do not give personal support via PM nor by email, AIM, ICQ or IRC! The way to request help is to post a NEW TOPIC in the appropriate forum. Users with a paid licence, you are entitled to use Lavasoft Customer Support, please log in here. |
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Oct 6 2008, 03:38 PM
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#3
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Newbie Group: Members Posts: 3 Joined: 6-October 08 From: Alabama Member No.: 63,035 |
QUOTE(casey_boy @ Oct 6 2008, 11:25 AM)  Hi, Try using the 3rd party uninstaller, Revo, and choose the advanced mode. This should solve your problem and then you will be able to install 2008. Let me know how you get on, Casey Hi Casey, well I used the Revo and it got rid of the 2007 Ad-Aware but now I can't get the 2008 version to download! here's what I get when I try.....The Windows Installer could not be accessed This can occur if you are running Windows in safe mode,or if the Windows Installer is not correctlt installed. Contact your support personnel for assitance. What did I do wrong???? |
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Oct 6 2008, 04:58 PM
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#4
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Newbie Group: Members Posts: 3 Joined: 6-October 08 From: Alabama Member No.: 63,035 |
QUOTE(Cat915 @ Oct 6 2008, 03:38 PM) Hi Casey, well I used the Revo and it got rid of the 2007 Ad-Aware but now I can't get the 2008 version to download! here's what I get when I try.....The Windows Installer could not be accessed This can occur if you are running Windows in safe mode,or if the Windows Installer is not correct installed. Contact your support personnel for assitance.. What did I do wrong???? .The Windows Installer could not be accessed This can occur if you are running Windows in safe mode,or if the Windows Installer is not correct installed. Contact your support personnel for assitance.. this what I get when I try to install the 2008. I have no idea what to do to get it installed. |
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Oct 6 2008, 08:23 PM
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#5
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Volunteer Helper/Moderator Group: Valued Member Posts: 3,089 Joined: 22-May 08 From: United Kingdom & Australia Member No.: 57,809 |
Hi,
download the newest version of Windows Installer from here. Then download a fresh copy of the ad-aware installer (here) and try to install that. Let me know how you get on, Casey -------------------- Think your computer is Infected? Then please perform a scan with Ad-Aware 8.1 - if this does not solve the problem then read this topic and follow the instructions. HJT logs go in the "Hijack This Forum ONLY".
Please do NOT send Private Messages or email to Staff or helpers to request assistance! We do not give personal support via PM nor by email, AIM, ICQ or IRC! The way to request help is to post a NEW TOPIC in the appropriate forum. Users with a paid licence, you are entitled to use Lavasoft Customer Support, please log in here. |
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