2007 FREE DOES NOT ALLOW REMOVAL OF INFECTIONS OR SAY WHO TO DO SO.. Options

[create]

AD AWARE SE WORKED FIND.AND WAS VERY USER FRIENDLY...........2007 FREE IS A NIGHMARE......

PLEASE TELL ME WHY IT SHOWS 100 INFECTIONS, BUT WHEN "REMOVE BUTTON IS PUSHED" NOTHING HAPPENS - DOES NOT REMOVE ANYTHING......AND WORSE, THERE IS NO INSTRUCTION ABOUT WHAT TO DO........

ALSO......THIS SUPPORT SITE IS VERY UNFRIENDLY.......TOOK HOURS TO LEARN HOW TO POST A MESSAGE....... SUGGESTION........WHEN ONE FIRST SIGNS ON WHY NOT HAVE A LARGE BANNER IN PLAIN ENGLISH - "TO POST A QUESTION, CLICK HERE"??????????????

CAN ANYONE TELL US WHY 2007 FREE WILL NOT REMOVE ANYTHING WHEN "REMOVE" BUTTON IS PUSHED.......???

THANKS

kEN

[Raziel v. Nosgot...]

Hello create
pls run a scan > checkmark the the files you want to remove > and hit remove.
If they still there > allow windows to delete them by reboot > reboot.
If you're still in trouble post a screenshot as described...

A screenshot is a copy of your screen.


How to make a screenshot

1. Select the window you want to make a screenshot of.

2. Capture an image of your screen.
* Windows Users: Find and press the "Print Screen" key on the keyboard. It is usually labeled PrtScrn. This will copy an image of the screen into the Windows clipboard. Alternatively, you may use our free Screenshot Pilot software.

* Macintosh Users (OS X): Press Command-Shift-3. This will capture an image of the screen and save it to your hard drive. Look for a file named Picture 1 (the number may change if you already have images saved in this manner).
3. Open a graphics editing program (for example, Microsoft Paint or Paint Shop Pro).

4. Paste the image into the editor. This is most often done by using the menu Edit | Paste command or by pressing Ctrl+V. If your capture method saved the image to disk, you may need to open the image file.

5. Save the image in JPG, GIF or PNG format.

6. Check the size of the file you've just saved. If it is too large (more than 1 Mb), try adjusting the compression settings or crop only the necessary area of the screenshot.


Cheers
Raziel