Fix for Error retrieving update for free version, AdAware SE update stops downloading at 5% Options

[dauer]

Last updated 1/2/2008 definitions file SE1R210 27.12.2007 Loaded

I've never had a problem downloading updates. This problem wasn't cured by rebooting computer. What should I do?

Thanks!!!!!!

[Pierre67]

Download zip file for SE from top right hand corner in this link http://www.lavasoft.com/support/securitycenter/blog/

Unzip it and replace the old one with this one. You will have to search for the old one.

[gelert]

Download zip file for SE from top right hand corner in this link http://www.lavasoft.com/support/securitycenter/blog/

Unzip it and replace the old one with this one. You will have to search for the old one.

This is the usual path: C:\Program Files\Lavasoft\Ad-Aware SE

Look for the file "defs.ref". This is the FILE that you need to REPLACE.

Goto http://www.lavasoft.com/support/securitycenter/blog/ and click e.g. SE1R243 30.04.2008 underneath the AdAware SE Icon in the top right hand side of the screen. Don't RUN, but SAVE the file to e.g. your desktop. Then UN-zip the file to e.g. your desktop.

Delete the current "defs.ref" file in C:\Program Files\Lavasoft\Ad-Aware SE. Replace with the now unpacked "Defs.ref" file.

Reboot.

Enjoy!

PS: I've been saving all of the files (UNzipped) since I started to have download problems about a week ago. Might be a wise move on your part too?

[Royjean]

Download zip file for SE from top right hand corner in this link http://www.lavasoft.com/support/securitycenter/blog/

Unzip it and replace the old one with this one. You will have to search for the old one.

Peter, what happens if you go to the web page and download it manually but even when you unzip it, it still won't work? I still get an error. I forget exactly what the error says but it took me so long to download it, like the file was over 2 MB and I'm on dial-up, I'm afraid to try it again.

Thanks,
~Royjean~

[Normita]

Thanks Gelert, I had the same problem and I did all that you write and it works perfectly.

This post has been edited by Pierre67: May 3 2008, 12:02 AM

[Pierre67]

Read this. Following is the correct procedure. I run AAW 2008 so not sure where definition file stored. Thanks for info.

This is the usual path: C:\Program Files\Lavasoft\Ad-Aware SE

Look for the file "defs.ref". This is the FILE that you need to REPLACE.

Goto http://www.lavasoft.com/support/securitycenter/blog/ and click e.g. SE1R243 30.04.2008 underneath the AdAware SE Icon in the top right hand side of the screen. Don't RUN, but SAVE the file to e.g. your desktop. Then UN-zip the file to e.g. your desktop.

Delete the current "defs.ref" file in C:\Program Files\Lavasoft\Ad-Aware SE. Replace with the now unpacked "Defs.ref" file.

Reboot.

Enjoy!

PS: I've been saving all of the files (UNzipped) since I started to have download problems about a week ago. Might be a wise move on your part too?

[Royjean]

Peter, what happens if you go to the web page and download it manually but even when you unzip it, it still won't work? I still get an error. I forget exactly what the error says but it took me so long to download it, like the file was over 2 MB and I'm on dial-up, I'm afraid to try it again.

Thanks,
~Royjean~

Help, I've still not gotten an answer as to why I can't do a web update. What should I be doing.......I've tried manually downloading and saving to my computer the def files but they won't unzip. Can someone please help me? Sorry for repeating this.

Thanks,
~Royjean~

[gelert]

Help, I've still not gotten an answer as to why I can't do a web update. What should I be doing.......I've tried manually downloading and saving to my computer the def files but they won't unzip. Can someone please help me? Sorry for repeating this.

Thanks,
~Royjean~

Royjean,

You need to use a program to un-zip the files...which program are you using?

If you haven't got an un-zipping program, you will need to download one. Either pay for one, or get a free one.

BUT...as you're on dial-up, please confirm what un-zipping program you are currently trying to use, and your OS, before I send you to a load of sites to obtain one that you may already have got.

Regards,

Gelert.

[Ms_Scarlett]

Royjean,

You need to use a program to un-zip the files...which program are you using?

If you haven't got an un-zipping program, you will need to download one. Either pay for one, or get a free one.

BUT...as you're on dial-up, please confirm what un-zipping program you are currently trying to use, and your OS, before I send you to a load of sites to obtain one that you may already have got.

Regards,

Gelert.

[color="#800080"][b]Hello, am new to the forum, & joined Lavasoft only a short while ago. I too am having problems installing an updated version of ad_aware, & currently have ad_aware se.
I am unable to un-zip as instructed as I do not have the software to do this. Any help would be greatly appreciated.Am very new to this, so if I appear stupid, then I probably am!!..lol, so bare with me..thanks, S..x color]

[Royjean]

Royjean,

You need to use a program to un-zip the files...which program are you using?

If you haven't got an un-zipping program, you will need to download one. Either pay for one, or get a free one.

BUT...as you're on dial-up, please confirm what un-zipping program you are currently trying to use, and your OS, before I send you to a load of sites to obtain one that you may already have got.

Regards,

Gelert.

Hello Gelert,

I am using WinZip 7.0. It might be outdated but it's always served its purpose for what I need to unzip. I have it on both my office computer and my laptop. Up until I tried to manually unzip the def files from Lavasoft's site I've had no trouble unzipping anything. On my office computer, the last update was 3/10/08 and on my laptop the last one was 4/19/08. I run WINXP on both computers. And as I said, I am on dial-up on both too. We are talking about the same version of AdAware, right? I have the free version AdAware 2007, 7.0.2.7 that's the numbers on the window.

Thanks,
~Royjean~

[hank]

Double checking (the info online is a bit ambiguous)

-- I think _automatic_ updating for SE has quit working but it's still possible to download files manually?
-- How long will you keep offering definition files for SE Professional?

I'm using Windows at work; the IT people take over a year to approve new software, and AdAwarePro 2007 hasn't yet been cleared for software conflicts -- likely 2007 will be out of date before it's even installed.
You see the problem.

So -- will you keep providing SE definition files?

You say click in the upper right hand corner to manually download new defs for the older SE AdAware

This is currently shown: SE1R243 30.04.2008

Is that correct? I can
tell my IT people they can click that link and download the 2008/April 30 definitions and install them manually

[gelert]

Hello, am new to the forum, & joined Lavasoft only a short while ago. I too am having problems installing an updated version of ad_aware, & currently have ad_aware se.
I am unable to un-zip as instructed as I do not have the software to do this. Any help would be greatly appreciated.Am very new to this, so if I appear stupid, then I probably am!!..lol, so bare with me..thanks, S..x

Hello Gelert,

I am using WinZip 7.0. It might be outdated but it's always served its purpose for what I need to unzip. I have it on both my office computer and my laptop. Up until I tried to manually unzip the def files from Lavasoft's site I've had no trouble unzipping anything. On my office computer, the last update was 3/10/08 and on my laptop the last one was 4/19/08. I run WINXP on both computers. And as I said, I am on dial-up on both too. We are talking about the same version of AdAware, right? I have the free version AdAware 2007, 7.0.2.7 that's the numbers on the window.

Thanks,
~Royjean~

Ah - I understand the problems now...

Ms_Scarlett - you are trying to update your VERSION of AdAware SE. This means that you are trying to install AdAware 2007. Therefore you are posting in the wrong forum and on the wrong topic. Sorry.

Royjean - you are also using AdAware 2007 and not SE. Therefore you will fail to update 2007 using SE defs. Therefore you are also posting in the wrong forum and on the wrong topic. Sorry.

These two problems need to be taken to the AdAware 2007 Forum. Click here.

Hope that this helps?

This post has been edited by gelert: May 6 2008, 11:21 AM

[Royjean]

Ah - I understand the problems now...

Ms_Scarlett - you are trying to update your VERSION of AdAware SE. This means that you are trying to install AdAware 2007. Therefore you are posting in the wrong forum and on the wrong topic. Sorry.

Royjean - you are also using AdAware 2007 and not SE. Therefore you will fail to update 2007 using SE defs. Therefore you are also posting in the wrong forum and on the wrong topic. Sorry.

These two problems need to be taken to the AdAware 2007 Forum. Click here.

Hope that this helps?

Thank you Gelert,

I did post there at first but didn't get an answer. When I saw there was a common courtesty reply back here, I thought I'd give it a try. Thanks, I'll post again there.

Hugs,
~Royjean~

[gelert]

Thank you Gelert,

I did post there at first but didn't get an answer. When I saw there was a common courtesty reply back here, I thought I'd give it a try. Thanks, I'll post again there.

Hugs,
~Royjean~

No worries Royjean. I've just seen your new post over there - good luck with getting help!

Gelert.

[gelert]

Double checking (the info online is a bit ambiguous)

-- I think _automatic_ updating for SE has quit working but it's still possible to download files manually?
-- How long will you keep offering definition files for SE Professional?

I'm using Windows at work; the IT people take over a year to approve new software, and AdAwarePro 2007 hasn't yet been cleared for software conflicts -- likely 2007 will be out of date before it's even installed.
You see the problem.

So -- will you keep providing SE definition files?

You say click in the upper right hand corner to manually download new defs for the older SE AdAware

This is currently shown: SE1R243 30.04.2008

Is that correct? I can
tell my IT people they can click that link and download the 2008/April 30 definitions and install them manually

Hi Hank,

Latest Definitions File is 06 May 08 (SE1R244 06.05.2008). I downloaded it today, manually onto one of my PC's and automatically onto the other two (see here), and it works fine on all 3 PC's. I can confirm that AdWatch is still stopping cookies with this new Defs.file. However, it's a larger file (3,144KB) and took a while to download on all 3 PC's.

Your IT guys will know how to un-zip and install it. Just follow my instructions earlier in this thread.
IT might have hidden the program somewhere else other than C:\Program Files\Lavasoft\Ad-Aware SE, but they'll know how to locate it.
Remember - a MANUAL download requires an OS reboot!

As for how long support will continue for SE Plus or Pro, I can't comment.

[Jaheira]

Remember - a MANUAL download requires an OS reboot!

Oh no it doesn't!
Once you've unzipped the new defs file into \Lavasoft\Ad-Aware SE <whatever>, all you have to do is re-start the program, and it will load that defs file for use!

It's also interesting to note that the defs file has grown a meg in size over the last 4 months due to the current glut of scumware............

[gelert]

Oh no it doesn't!
Once you've unzipped the new defs file into \Lavasoft\Ad-Aware SE <whatever>, all you have to do is re-start the program, and it will load that defs file for use!

It's also interesting to note that the defs file has grown a meg in size over the last 4 months due to the current glut of scumware............

Hi Jaheira - you're right of course...sort of...

However, in my experience, although AdAware SE Plus picks-up the new defs.file by simply stopping-and-restarting the program as you suggest, AdWatch doesn't...!

In fact, AdWatch seems to lose all of it's settings...!

It's possible that this issue MAY be caused by MY particular OS architecture and/or my Firewall / other settings. Whatever. Personally, the foolproof way that I have found to avoid this becoming a problem, is to reboot. It only takes a minute...


I haven't been monitoring the size of the def.files until I had my issue with auto-downloading in late April - it's sort-of comforting IMHO to know that the size of the database is increasing, hopefully at the same rate as the volume of malware!

But there was a problem in early April with a defective defs.file that someone picked-up on and posted here at this forum - it was spotted because the new defs.file was smaller than the preceeding ones...!

So I'm going to pay a little more attention to the relative file sizes from now on...!

This post has been edited by gelert: May 7 2008, 10:26 AM

[Gnert]

Hello,

I've had the same problem and have done what was explained above, i.e. downloaded the zip file, unzipped the new definitions and restarted the computer.

It still stops on 5 % with the message "error retrieving updates".

What is wrong?

Thanks for your help

Gnert

[Gnert]

Hello,

I've had the same problem and have done what was explained above, i.e. downloaded the zip file, unzipped the new definitions and restarted the computer.

It still stops on 5 % with the message "error retrieving updates".

What is wrong?

Thanks for your help

Gnert

By the way, I am using the Ad-Aware SE free personal version.

[gelert]

Hello,

I've had the same problem and have done what was explained above, i.e. downloaded the zip file, unzipped the new definitions and restarted the computer.

It still stops on 5 % with the message "error retrieving updates".

What is wrong?

Thanks for your help

Gnert

Hi Gnert,

As I said here, "However, once a 'pooter fails to pick-up an auto-update, that's it! Updating to the latest defs and then trying an auto doesn't help."

I have no current experience of the free edition of SE, as I'm running SE PLUS.

But I'm led to believe that the manual updating of "free SE" works as described earlier in this thread.

I'm guessing that you successfully updated your SE manually, and then retried an auto-update?
Did the manual update work - i.e., does the date of your installed defs.file match that of the manual download?