- Only one account per person is permitted.
- Please keep all posts on Topic. Off-topic posts simply serve to confuse the users/moderators and increase the time taken for us to deal with the user's problem. Off-topic posts may be subject to moving or deletion
- All posts must be in English, unless posted in a specific international forum. If posting in a international forum, please use the language of that forum, and not English.
- Do not pretend to be/represent somebody else. Violaters will be deleted.
- Do not discuss illegal activities.
- Before posting to the forums, you should to the best of your ability, search for a topic which may have already answered your question.
- Post your comment/question to the most appropriate place. Any posts deemed to be in the wrong forum will be moved. Do not cross-post the same question to multiple places.
- Make sure you have read the entire parent article/post completely before posting a reply
- Please remember when quoting other people / other forums, to correctly reference the author for their work. Plagerism is unethical and in some countries, illegal
- Choose an appropriate and clear subject line. Try to summarise the problem briefly in the subject, and elabourate in the message itself.
Repeat the subject in the body if it will make things clearer. Do not use all caps and do not add false information just to get attention (e.g. "read this or else!!!!!") An example of a bad subject would be "I need help!!". A good subject might be, "Ad-Aware appears to freeze while scanning the Shared DLLS folder after the latest definition Update"
- Include as much information as you can when seeking help. This may include Ad-Aware scan logs, system specifications etc
- Do not link to any site that contains adult content, sexually oriented material, or might otherwise be considered offensive. Any post containing an inappropriate link will be deleted and the poster will receive a warning.
- Please do NOT send Private Messages or email to Staff or helpers to request assistance! We do not give a personal support via PM nor by email, AIM, ICQ, IRC! The way to request help is to post a NEW TOPIC in the appropriate forum.
Look for the *New Topic* Button near the top right when viewing the forums.
Unsolicited PM's or emails sent to staff and/or helpers will NOT be answered. Replies are posted to topics in the forum instead.
Thank you for your cooperation and understanding
- May not contain any pricing, sales, product etc. details.
- May include two clickable links. URL's or mailto: - No duplicate links
- Only exact URL's allowed ie not < a href="www.domain.com">LOOK HERE
- May include two colors. Hyperlink color is set by the forum and is not counted as a color.
- Maximum font size cannot be larger than normal.
- Must be kept to a maximum of four lines (at 1024 resolution).
- May not contain links to other threads or posts.
- Your signature is your signature. It is not for sale or rent.
- Any signature or avatar that is offensive or insulting to either us, our members, or our staff, are prohibited.
- We reserve the right to ask you to change and/or remove your signature or avatar at any time, for any reason.
Assitance from Non-Lavasoft Employees:
- Lavasoft recognises the fact that advice will be given from forum users who are non-Lavasoft employees. Whereas we do not discourage this, it should be remembered that Lavasoft take no responsibility for false information / damage to users' systems caused by the actions / advice given on the forum by a non-Lavasoft employee.
- Lavasoft reserves the right to request a forum user to cease advising other forum members, if Lavasoft feels that the advice given is consistently incorrect / harmful to the receiving users. The advising user will be consulted before any action is taken
At all times:
- Keep all commentary civil, and be courteous at all times. Constructive criticism is welcome, but insults directed towards other users or the site admins will not be tolerated. Coarse/insulting language will not be tolerated.
- No commercial advertising is permitted.
- Any posts deemed to be self promotion, advertising, or spam can and will be removed. NO SPAM - NO ADVERTISING eg. Posting and making excessive, inappropriate and unnecessary references to your products and websites is self promotion.
- This is not the place to settle a commercial disagreement for custom development or to be a 'wall of shame'. Any posts deemed to be of this nature will be removed. Settle your disputes in private please.
- If you feel a post violates any of these rules, please use Private Message (PM) system to notify the Forum Administrator or Moderator.
- These forums are centered on Lavasoft products and other Internet & Computer security matters. They are not a place to promote ideological, religious or political matters. All such discussions will be deleted/closed.