Errors Messages In Adaware 2007 - Can't Use It!
Posted 15 June 2007 - 08:41 PM
1st error message: as the program loads, I get "Ad-Aware 2007 Service has encountered a problem and needs to close..."
2nd message: "Service error: 6000 has occurred. Description: Lost connection with Ad-Aware service. Termiinating gracefully...."
3rd error message: "Cannot connect to web update server. Server is busy."
Ad-Aware will not even open.
As I said, I've re-downloaded to try to resolve the problems.
I'm stuck. What next?
Oh, my system: Windows XP, computer is a Dell XPS 400.
Posted 15 June 2007 - 11:50 PM
i tried deleting everything that was related to lavasoft, even in the registry.
i haven't seen a fix for this yet.
Posted 16 June 2007 - 01:40 AM
Near the end of the installation program (I think when it's trying to start AdAware as I get the same errors when trying to start it as well) I get an error box with the following text:
aawservice.exe - Application Error
The exception unknown software exception (0xc000000d) occured in the application at location 0x0044a1c2.
Click on OK to terminate the program
Click on CANCEL to debug the program
I also got:
Cannot connect to web server.
Server is busy.
Service error: 6000 has occurred.
Description: Lost connection with Ad-Aware service.
I had the same problem when trying to install the free version last week.
Posted 16 June 2007 - 04:07 AM
Posted 16 June 2007 - 04:53 AM
Posted 17 June 2007 - 06:47 AM
I hope they get it figured out soon.
Posted 17 June 2007 - 06:57 AM
The LS Devs are aware of the 6000 error issue, and it is being investigated - see this Topic: http://www.lavasofts...?showtopic=9661
(@JoeNC: Yes, that is the thread where Canon is mentioned).
NB: For those running XP - during beta-testing, if I received the "service terminating gracefully" message, I ran "services.msc", highlighted the aawservice and clicked on Re-Start. Quite often that restarted the service again for me. Currently running AAW 2007 Pro, without any problems (except that irritating icon-blinking - due to be addressed in a coming update).
Posted 19 June 2007 - 02:01 AM
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