200 replies to this topic

[maf23]

Ever since Friday (3/24), I cannot AutoUpdate. I have followed all advice on this forum including removing old versions of java and reinstalling current version. I have uninstalled and reinstalled a dozen times with both the 4.2 MB and the 2.8 MB installers. I have scoured my Hard Drive and registry for remnants of Lavasoft and AdAware after the unistalls to try to resolve this with with no success. I have a clean system with no other problems. My firewall (ZA) is properly configured to allow the updates. When I DL the updates manually they work fine. I have attached my Hijackthis log (change ext from bmp to log - I had to change extension to Upload the file) and system info (nso) file. Any help that could be provided would be much appreciated as I have used this product for years and never had a problem until now.

Edited by maf23, 26 March 2007 - 06:07 AM.

[Ai_Tak]

Could the people who are still having trouble post the dns servers they are using?
run:
ipconfig /all
to see your dns servers.

[maf23]

Could the people who are still having trouble post the dns servers they are using?
run:
ipconfig /all
to see your dns servers.

207.69.188.185
207.69.188.186

[maf23]

207.69.188.185
207.69.188.186

Fixed. Thank you very much.

[maf23]

Ever since Friday (3/24), I cannot AutoUpdate. I have followed all advice on this forum including removing old versions of java and reinstalling current version. I have uninstalled and reinstalled a dozen times with both the 4.2 MB and the 2.8 MB installers. I have scoured my Hard Drive and registry for remnants of Lavasoft and AdAware after the unistalls to try to resolve this with with no success. I have a clean system with no other problems. My firewall (ZA) is properly configured to allow the updates. When I DL the updates manually they work fine. I have attached my Hijackthis log (change ext from bmp to log - I had to change extension to Upload the file) and system info (nso) file. Any help that could be provided would be much appreciated as I have used this product for years and never had a problem until now.

Whatever you did, it works now. Thanks.

[Ai_Tak]

All I was going to do is check the servers, nothing was fixed by me. But I think I may have found the problem, I will let the staff know.

[maf23]

Whatever you did, it works now. Thanks.

Well it work once. It hung at 5% for longer than usual and returned "No updates Available", but when I retried it went back "Error retrieving update" again.

[Ai_Tak]

I think I have found the problem, I left a message for the staff, it should be corrected once one of them sees it.

[antipasto]

Still not working for me.
DNS servers:
207.69.188.185
207.69.188.186

Could the people who are still having trouble post the dns servers they are using?
run:
ipconfig /all
to see your dns servers.

[rrsoccer]

I re-installed Ad-Aware which did not solve the update problem. My definition file is now SE1R148 29.1.2007. I originally installed Ad-Aware a year ago without any update problems until a few days ago. It appears to be a system problem. Will a solution be posted in this forum?

[Felix Van Pelt]

bonjour

today i try to update definition file... and it works: SE1R163 26.03.2007 downloaded and installed correctly!!!

yesterday i have changed my dns settings (from 208.67.222.222 to 151.99.125.1) because i noted a dns error in the update log file... and i solved the problem "error retreiving update".....

today after download and install the SE1R163 definitions i try to set dns to the previous 208.67.222.222 (only for curiosity)... result: again the "error retreiving update" problem!!!

i dont understand what ever happened!!!


salut

Felix

[edge20]

hi
i'm getting the same error, i even removed the program and re-downloaded it. i have the same problem, it stops at 5% and i get the "error retrieving updates" message. any help on this? thank you!

[hanford]

Could the people who are still having trouble post the dns servers they are using?
run:
ipconfig /all
to see your dns servers.

172.16.0.254 That is all I got..... Still no update

[chadster]

When I try and update my Ad Aware definations Im getting an error message.

Can someone help ?

Thank you

turtle, i'm having the same prob. hopefully, it'll be corrected soon.

[Cuncle]

Come on Lavasoft! This problem is lasting far too long. When are you going to correct it.

[socrose1]

Tried all suggestions above, no luck. When I run ipconfig/all, the black screen with numbers flashes for a second, then disappears.

This is my third time trying to post this note: as far as I can tell, it is timing out and crashing before posting.

[LS CalamityJane]

Ad-Aware had a new update today (Se1r163 26.03.2007)

I just now connected and downloaded the new update - worked fine.

Could you please try again and let us know if the problem is resolved?

[mattmusi64l]

Still not working for me! When can we expect to hear from a Lavasoft rep?

Mine is 192.168.1.101 Looking forward to updating soon. Thanks!

[Cuncle]

Ad-Aware had a new update today (Se1r163 26.03.2007)
I just now connected and downloaded the new update - worked fine.
Could you please try again and let us know if the problem is resolved?

I just reinstalled Adaware 1.06 r1 on my PC and YES THE PROBLEM PERSISTS. Please see what you can do to help.

[Ant]

Ad-Aware had a new update today (Se1r163 26.03.2007)

I just now connected and downloaded the new update - worked fine.

Could you please try again and let us know if the problem is resolved?

It works on my office machine. I will have to try again at home tonight. I will follow-up if I still have problems.

Thanks.