Removing Lavasoft products
Posted 11 February 2007 - 03:04 PM
Posted 12 February 2007 - 03:29 AM
Please see my post in this Topic, which should give you the answers that you need: Help me remove ad-aware se personal (temporarily), need removal tool.
The link containing the registry editing (regedit) is the one that you are most likely to need.
You have not said which operationg system that you use - should you be unfamiliar with regedit, go to http://search.micros...up the Registry and select the instructions for your OS (ie: XP, 2000 etc).
Please remember that this problem was created by McAfee, not by Lavasoft's Ad-Aware SE - should you require someone to take you through the process step-by-step, please contact McAfee's Helpdesk.
I am appalled that a company who should be making life easier for consumers have produced software which has left my son's computer unprotected.
Posted 12 February 2007 - 11:12 AM
I cannot see how being unable to remove a lavasoft product can be Mcafees problem.
Posted 13 February 2007 - 05:09 AM
I trust that you followed and read the links in the Topic that I posted above. If so, you will realise that you are far from alone in this and like all the others quoted in those links, you are being frustratingly inconvenienced, for which I commiserate with you.
Please also read this Topic: McAfee Conflict , in particular the comments from Ai_Tak (who was helping you in your previous postings, here: http://www.lavasofts...showtopic=7018).
Ai_Tak Dec 14 2006, 06:23 PM
I find it to be very annoying of mcafee to still have this problem that they "fixed" but is causing problems. This artificial incompatibility with ad-aware they have created doesn't help my image of the mcafee company (which wasn't so great to begin with). One thing I can say, other anti-virus programs don't have this problem with ad-aware.
And then there is the whole of Ai_Tak's final post which I won't quote in full here but which is informative - as with the links that contained regedit instructions in my post above, you could look to see if any of the items mentioned are present in your son's computer.
daved Dec 21 2006, 11:49 AM
My concerns are these:
1- Why didn't Ad-Aware delete this entry from the registry?
Ai_Tak Dec 22 2006, 03:22 PM
Bug in the uninstaller most likely, normally wouldn't cause a problem for re-installing ad-aware, no other program needs to look at that (except to cause artificial incompatibility).
Yes, sometimes there are traces of a program left after uninstallation and it would appear that Ad-Aware SE may be leaving a registry entry. I have uninstalled plenty of programs that left behind whole folders of files, etc, let alone registry entries. This has never prevented me from installing a different program that performs the same or similar functions, immediately afterward.
This problem first appeared in June 2006, 8 months ago, with the release of an upgrade of McAfee's programs . Then in September 2006, McAfee issued a "patch" that was supposed to correct/stop this situation arising. Yet here we Ad-Aware volunteers are, 5 months later, still explaining the situation to posters caught up in the aftermath.
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