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Ad-Aware does not quarantine or delete


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#1 blaydes

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Posted 21 December 2006 - 07:30 PM

My pc is inundated with malware. I just purchased and installed Ad-Aware plus edition SE.
Ran the scan, it shows 350 findings, when I click on QUARANTINE it just sits there.

Please help !!

#2 spike-nz

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Posted 23 December 2006 - 02:05 AM

Hi blaydes,

Here are some steps that should get Ad-Aware SE Plus to complete a scan.

1) First, do a disk cleanup to clear the browser cache and other unnecessary files.
Go to Start > Run and type in the box: Cleanmgr
Wait while Windows scans your system for files to delete.
Make sure these 3 are checkmarked and press *ok* to delete them.

Temporary Files
Temporary Internet Files
Recycle Bin


2) Second, it is highly recommended that you run a disk defragmentation on your computer, then a thorough Check or Scan Disk depending on your Windows version. Try scanning in safe mode.

3)Third, start Ad-Aware scan from the Windows command line. Do as follows:
Click "Start", then "Run". Next, type the text shown below (including the quotation marks and with the same spacing as shown) which is for your version of Ad-Aware SE:

"C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Aware.exe" /full +procnuke +immortal

Click OK.

Note: The path above (between the quotes) is the default location of Ad-Aware SE. If you installed your Ad-Aware to a different directory, adjust the path accordingly. For Ad-Aware SE Plus, when the GUI launches, click Start, then Full System Scan, ensuring that you have de-selected the "Search for negligible risk entries" (a red cross) and that "Search for low-risk threars" is selected (a green tick).

If you still have problems try these steps (firstly, click on the "Configuration Cog" in the upper right of the main Status page, select "Tweak" and make sure that the following items are selected (green) in the "Cleaning Engine" section (as in this screen-shot) then click Proceed:

Tweak_Cleaning_Settings.gif

Start a Full Scan but cancel the scan, for example, after 20 - 30 objects are detected. Click Cancel on your log file. Delete (quarantine) any objects you want and rescan. Repeat this process, deleting each collection of additional objects until you can complete a full scan without stopping it, and the final delete/quarantine works properly. If you are able to complete a Full Scan, please copy/paste the scan-log in below .

Have you ruled out any virus or trojan infections? I would recommend an online scan at one of the following (do a full system scan). The reason for doing an online scan is that some infections will disable your Antivirus installed on your PC to hide it's presence.

If any infections are found, save the log from the scan and post it back here:
eTrust Antivirus Web Scanner
http://www3.ca.com/s...sinfo/scan.aspx
(if prompted, please *allow* Active X and the install of software - this is needed to scan your system)
It will take a while to download the updates needed, and then you'll be presented with a screen to scan your system.

Ewido free online scanner
http://www.ewido.net/en/onlinescan/

Trend Micro (PC-cillin) - Free on-line Scan
http://housecall.antivirus.com

Panda's Active Scan
http://www.pandasoft.../activescan.htm

Regards, Spike




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