52 replies to this topic

[ubear2]

I had the same problem. I'm trying to update my pc 2 days ago and i get the same error.
How can tell me what's happening?

I've received the same error message for the last two weeks? If anyone knows the answer, Please share it with us. I just tried again and it said mine was 533 days old? I usually update a few times a week and don't understand what's wrong. I deleted it completely and downloaded it again but get the same message.

[Bundy65]

Thank you LS Calamity Jane!!! After two days of the very same problem I started to worry. I joined the forum to search if anyone else had the same problem, and sure enough there were. I tried all the recommended suggestions, but no luck. I just flushed my DNS cache, and it now works!!! Thank you for that, you're a champ.

[mike_mpd]

So here's the deal here on the east coast of the US anyway.
The program always requests updates from "download.lavasoft.de", the original domain name for all of lavasoft.
The lavasoft.com domain used to point back to the lavasoft.de domain and all was well for those typing in lavasoft.com

So you guys now have updated your infrastructure and dns schema and guess what?.....
The"download.lavasoft.de" domain does not resolve at all, (yet anyway.)

www.lavasoft.de resolves back to the webstore "element5-lavasoft-download.wip.digitalriver.com"
and plain old lavasoft.de resolves to the web server at 209.87.179.221

Looks like a plain and simple dns configuration error back at headquarters. Go fix it please as ALL of your US customers are not getting updates, and most of them probably just don't know it yet because of suppressed update error settings.

I also suggest you take your dns person out back and hose him/her down.

Here is a US east coast dns record query November 08, 2006 10:16pm

> download.lavasoft.de
can't find download.lavasoft.de: Non-existent domain

> download.lavasoft.com
Name: download.lavasoft.com
Address: 213.115.201.7

> www.lavasoft.de
Name: element5-lavasoft-download.wip.digitalriver.com
Address: 209.87.179.221
Aliases: www.lavasoft.de

> lavasoft.de
Name: lavasoft.de
Address: 209.87.179.221

> lavasoft.com
Name: lavasoft.com
Address: 209.87.179.221


I also queried the lavasoft.com and lavasoft.de dns servers directly and found the lavasoft.com servers to be in pretty good shape, but the lavasoft.de records were bouncing back from the A through H root servers before listing the cnames for the dlserver.download.lavasoft.com servers. Thats just one more thing to look at.

- Mike

The servers are not busy. The load is very low and they work perfect.

Do you all get the “new update available" message?

If not, it could be that you have not gotten the latest dns record.

We have changed the address for the dat text files that Ad-Aware is looking for.

You could always see if the servers are up.

The are located at 82.99.19.xx and xx is 11 to 17

[Servers]
server0=82.99.19.11/public/defs.ref
server1=82.99.19.12/public/defs.ref
server2=82.99.19.13/public/defs.ref
server3=82.99.19.14/public/defs.ref
server4=82.99.19.15/public/defs.ref
server5=82.99.19.16/public/defs.ref
server6=82.99.19.17/public/defs.ref

And the dat file and the defs.ref is located at /public/wu.dat

Ex 82.99.19.11/public/wu.dat

...................................................
Be sure that you have the latest version (AAW SE build 1.06r1). It could be you are using an old build and need to upgrade to v. 1.06

Ad-Aware Latest Version
http://www.lavasofts...?showtopic=1163
..................................
Furthermore from the FAQ
Ad-Aware SE Personal, Plus, and Professional
http://www.lavasoft....upport/faqs.php

I cannot perform a web update of the Definition File after upgrading Ad-Aware SE; there is an error in retrieving the update.

This problem may be caused by one of the following factors:

* The Definition File on your system might be corrupt. To check, locate the directory "C:\program files\lavasoft\Ad-Aware SE\ folder." Delete the files "defs.ref" and "def.ref.old." Try to update again.
* If the update stops after only five percent is processed, your firewall is most likely preventing the update. To correct this, disable the firewall for the duration of the update or configure the firewall to allow requests from Ad-Aware SE to pass through.
* Web update confirmation dialogs are suppressed. To correct this:
o Open Ad-Aware SE.
o Click the "Ad-Aware SE Configuration Window" icon.
o Click "Tweak."
o Click on "Web Update Settings" to expand it.
o Deselect "Suppress Web Update confirmation dialogs."
* You have inadvertently turned on the "Use HTTP Proxy" option. To correct this:
o Open Ad-Aware SE.
o Click on the "Integrated Web Update Tool" icon.
o Click on "Configure."
o Deselect the "Use HTTP Proxy" option.
o Try updating the Definition File again.
* If none of the above is preventing the update, we recommend that you try performing a manual update. To do this:
o Close Ad-Aware SE.
o Download the latest Definition File in ZIP format and save the file to a temporary location.
o Unzip the contents of the file either with a ZIP utility or with the built-in support in Windows to the Ad-Aware SE installation directory, which usually is "C:\Program Files\Lavasoft\Ad-Aware SE\".
o Open Ad-Aware SE.
o Confirm that the latest Definition File is installed by checking the "Initialization Status" in the main program window.

[busy bee]

I keep getting the SAME exact message! If there is something wrong with the website that's causing this, PLEASE fix it ASAP.

[nala6820]

Thank you LS Calamity Jane!!! After two days of the very same problem I started to worry. I joined the forum to search if anyone else had the same problem, and sure enough there were. I tried all the recommended suggestions, but no luck. I just flushed my DNS cache, and it now works!!! Thank you for that, you're a champ.

All I have the same problem also which started just three days ago. I am on the 1.06r1 build and have followed all the steps above even the dns flush but I am still unable to get my updates. It stops at the 5% and the says error retrieving update. Does anyone have any other suggestions or ideas? I am running windows 2000 does that make a difference?

I have been using this software for some time now and I love it so I hope we can get it to work. Someone mentioned above about two other free spyware software can someone tell me what they might be?

Thanks for the help.

[Orionw]

Does anyone know if Lavasoft monitors these forums?

Orion Wood

[COLT]

I have been having the same problem for about a week. There is another thread on this subject. I tried everything recommended in that thread. The only thing that worked was a manual update. I still get the error message. I tried pinging the addresses mentioned in the thread, and they are all active.

[Orionw]

Just tried the manual download suggested above. Link did not work, giving the message:

Server not found
Firefox can't find the server at dlserver.download.lavasoft.com.

[bmalone]

I'm new here... mainly because I tried to update too and got the same error message... just trying to figure out what's wrong. Thankfully I'm also using spybot and xoftspy, but am frustrated

[starblaze]

All I have the same problem also which started just three days ago. I am on the 1.06r1 build and have followed all the steps above even the dns flush but I am still unable to get my updates. It stops at the 5% and the says error retrieving update. Does anyone have any other suggestions or ideas? I am running windows 2000 does that make a difference?

I have been using this software for some time now and I love it so I hope we can get it to work. Someone mentioned above about two other free spyware software can someone tell me what they might be?

Thanks for the help.

i too am having same problem i get error cant recieve files i just bought and downloaded the new version of adware se plus whats the deal..helpp please,it also goes to 5% and says cant retrieve updates says defintions are 566 days old.dont know if this means any thing but i paid like 32;00 bucks for this whats the deal..any help please send email to me or help here starblazekindheart@yahoo.com any advice would greatly be appreciated

Edited by starblaze, 09 November 2006 - 06:49 AM.

[gefail]

i am getting this error message

I had the same problem as well. It seems to have been sorted after (re)installing the latest version, then running a scan using the old definitions and on completion, going to the web updatefacility on the menu.

gefail

[valter007]

My situation is identical with all the people in these threads.
I had ad-aware se working top notch for like 3 months now. When i started getting the error retreiving update 5% i waited for one day, then as the problem persisted moved on and reistall the program. Now updates are like 533 old.

I have tried everything suggested in these threads incuding flushiny dns, nothing worked..
I dont know how some people had it working but it isnt for me.
Windows xp sp2 here..

Pls help, i was very satisfied with this one..

[CoXP]

i was just gonna post about tis !!! i get the same and all i do is goto the site . and get the def files from there and update manually !

Edited by CoXP, 09 November 2006 - 09:17 AM.

[Alien]

Same problem/msg here since yesterday running Ad-Aware SE Pro v1.06r1.

Sounds as a Lavasoft Server issue...

[CoXP]

how can i change the servers to look at the new ones !

[spike-nz]

Hi all,

I will assume that you are all using Ad-Aware SE Personal Edition 1.06 (if any of you are using the paid-for SE Plus or Pro, let me know).

Should you be using an earlier Build, please download and install Ad-Aware Se (NB: Uninstall any prior versions, before installling SE)

Lavasoft have acknowledged problems with downloads over the past couple of weeks - see the Lavasoft Blog here

We are Committed!
[October 26th, 2006]
We are committed. We are loyal to you. And we’re making changes that will create an engaged global network of dedicated security watchdogs like yourself. Bear with us and be assured that you’ll be glad you did.
There have been some problems with our definition file updates lately. No, we’re not too proud to admit that. In fact, we are addressing it head-on, and we’re speaking to you directly through the forums, through e-mails, through this blog, and anywhere else that we think you might be listening.
The Lavasoft Security Center (previously Lavasoft Research Center) has a strategy in place that is going to provide a stronger network for individuals that wish to truly engage in the fight against malware. One of the methods of achieving their goals requires new processes to be established and services upgraded. As a result of the short-term changes that will develop into long-term benefits, there have been a few issues with the definition file updates, including false positives. We know that is not acceptable for you, and you need to know that it is not acceptable for us, either. Completion of the processes currently being implemented is expected next week and is just one of the ways that we are directly addressing false positives.
Some of you have experienced incorrect dates on your definition file updates. Again, we’ve addressed this in our current system, and we expect that the new processes in place next week ensure that this does not happen again in the future.
Have you had problems getting to the definition file updates? There are a few places that you can download the latest Ad-Aware definition file updates in addition to our own website, especially if you are trying to download at the same time that our 200 million users around the globe are trying to download. Try one of our mirror sites, like our long-standing partners at MajorGeeks.com. They are an official Lavasoft mirror site for Ad-Aware SE Personal free downloads as well as the definition file updates.
Changes can be tough. But any inconveniences that you may be experiencing today are short-term, and while we don’t like these issues that have arisen, we know that there are going to be long-term benefits for everyone. We are committed, and we are loyal to you. Bear with us and be assured that you’ll be glad you did!

If you are experiencing dowload problems, try a Manual Updateto get you back on track. Download the (zipped) latest Definition File from http://updates.ls-servers.com/public/defs.zip

Unzip this file and you will get a "defs.ref" file, which should be extracted to "C\Program Files\Lavasoft\Ad-Aware SE" ( if you installed the program elsewhere, then change the default path).

Now run Ad-Aware. If the definition file is still showing your old one, then click on the settings icon (the cog wheel), then click "General". At the bottom right, there is a box saying "Using Definition File". Click the "Open file" icon next to that box and then browse to the definition file in "C:\Program Files\Lavasoft\Ad-Aware SE" (ie: "defs.ref"). Select it and press open. You should now have the latest version, SE1R130 06.11.2006 (Check in the top-left of the main Ad-Aware status screen, under "Initialisation Status").

The next time a new Definition file is released (keep an eye on this section of the forum: Definition Updates) you should be able to perform the usual "Check for Updates" method.

Let us know how you get on.

Regards,

Spike

[Kumu Honua]

I am also unable to update.

This issue is far too prevalent to go without an announcement of the problem and what is being done to remedy the situation.

[Viejo Caliche]

I am also unable to update.

This issue is far too prevalent to go without an announcement of the problem and what is being done to remedy the situation.

I totally agree with all of you, this is not an individual issue obviously its happenning to a lot of Adaware users specially in the United States, we can not download the current file and THERE IS NOBODY FROM LAVASOFT to give any advice about it, I tried many different things, flushed de DNS and even disabled the firewall but nothing seems to work, but the worst situation here is : the developers and creators of malware and spyware never sleep so again where are the LAVASOFT software engineers ? .........

[michael L]

If you are experiencing dowload problems, try a Manual Updateto get you back on track. Download the (zipped) latest Definition File from http://updates.ls-servers.com/public/defs.zip

I tried that and that zip file could not be found. I believe another person said that they got a "Server not found" message from their firefox when they tried to download the zip.

Here's a temporary fix:
Rather than downloading defs.zip, it should be defs.ref. So the link that worked for me was http://updates.ls-servers.com/public/defs.ref

Just paste it over your old defs.ref file in "C\Program Files\Lavasoft\Ad-Aware SE" ( if you installed the program elsewhere, then change the default path).

Unfortunately, this definitions file is only from Oct. 17, 2006 and I still get the 5% error when trying to update my definitions, but it works for now...

(Just in case anyone wants to know, I'm using Ad-Aware SE 1.06r1 Personal)

Edited by michael L, 09 November 2006 - 10:39 AM.

[Alien]

Same problem/msg here since yesterday running Ad-Aware SE Pro v1.06r1.

Sounds as a Lavasoft Server issue...

well, tried again 15 mins ago and i got the new definition file SE1R131 09-11-2006 w/o any problem at last...

FYI