1 reply to this topic

[sue1380]

I have just downloaded Ad-Aware, and am trying to install the relevant updates, but I keep getting a mesage saying error connecting to server, please retry updating another time. Can anybody help?

[spike-nz]

Hi sue1380,

Try the steps suggested by Luisfer in this Topic: Updates not happening

1. Delete any definition files in the "c:\Program Files\Lavasoft\Ad-Aware SE" folder. (This file is usually "defs.ref") (the folder name will changed depending on if you have pro / plus / free). There may also be a defs.ref.old, you can safely delete this too. Then try a webupdate.

2. Check your "hosts" file. It could be that a malware has changed it so that connections to our update server are not working.
Your hosts file is located in "c:\windows\system32\drivers\etc\". Open the file "hosts" with notepad. If you see any references to "download.lavasoft.de.edgesuite.net", you should remove them. Now try your webupdate again

3. If the first 2 methods do not work, then you should try a manual update.
Update the definition file by downloading the zipped definition from http://updates.ls-se...public/defs.zip
Unzip this file and you will get a "defs.ref" file. This file should be copied to "c:\Program Files\Lavasoft\Ad-Aware SE\" (the folder name will changed depending on if you have pro / plus / free)
Now load Ad-Aware. If the definition file is still showing your old one, then click on the settings icon (the cog wheel), then click "General". At the bottom right, there is a box saying "Using Definition File". Click the "Open file" icon next to that box and then browser to the definition file in "c:\Program Files\Lavasoft\Ad-Aware SE\" (the folder name will changed depending on if you have pro / plus / free) Select it and press open. You should now have the latest version

If you still have problems, try uninstalling Ad-Aware, re-booting, then re-installing.

Let us know how you get on.

Regards,

Spike