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Msi Transaction Owner Change Failed

adaware antivirus 12 msi change owner owner change failed installer stuck on done updater wont initiate

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#1 nichole811559

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Posted 17 February 2017 - 08:16 AM

After four days of "done" and a day of "Couldn't create process" (which was fixed by removing all other stray "UNINSTALLED" anti-virus program files from appdata and manually searching and deleting files from registry). Now I am back to "Done". I usually just close the installer after a few minutes of "done", then I rant and rage for a few minutes and start over with searching my computer for running processes that may be blocking the install. But I ended up leaving it for half an hour and "done" became "Msi Transaction Owner Change Failed".
I did notice this in previous Logs, I do not have those old logs, at the bottom of the log there were repeated (line after line for upwards of 20 entries) of the "msi transaction owner change failed".

 

I hope this link works for Ad-aware Antivirus, I have never used Dropbox but the file was too big to upload here.

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#2 CeciliaB

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Posted 17 February 2017 - 02:07 PM

Hi Nichole,

 

I've informed my contact person at adaware software (Lavasoft) that you've uploaded log files. Since there are many problems now it can take some time before they can reply to you.



#3 nichole811559

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Posted 17 February 2017 - 04:32 PM

Hi Nichole,

 

I've informed my contact person at adaware software (Lavasoft) that you've uploaded log files. Since there are many problems now it can take some time before they can reply to you.

Thank you CeciliaB



#4 CeciliaB

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Posted 17 February 2017 - 04:39 PM

You're welcome :)

 

Unfortunately the weekend is almost here and then I won't receive any information until Monday.



#5 nichole811559

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Posted 17 February 2017 - 04:52 PM

You're welcome :)

 

Unfortunately the weekend is almost here and then I won't receive any information until Monday.

No problem, I truly appreciate your efforts. :) I'll check in next week. Have a good weekend.



#6 Mumminator

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Posted 20 February 2017 - 03:32 PM

Having the same problem.  Have been trying to do the install since it was released. Same error.  I get the orange bar 'installing updater done" message, but the bar doesnt go quite to the end. If I leave that alone for a while (read HOURS!)  a blue box pops up that says its done & click the blue box to 'complete the installation" which then proceeds to install the updater that just finished & gave me the blue box.  Its the same continuous loop & I'm getting dizzy.

is there any new info on this?

Thanks!



#7 CeciliaB

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Posted 20 February 2017 - 05:31 PM

No problem, I truly appreciate your efforts. :) I'll check in next week. Have a good weekend.

Sorry Nichole, but the Dropbox link doesn't work.

See https://www.dropbox.com/help/274 and https://www.dropbox.com/help/167

 

Having the same problem.  Have been trying to do the install since it was released. Same error.  I get the orange bar 'installing updater done" message, but the bar doesnt go quite to the end. If I leave that alone for a while (read HOURS!)  a blue box pops up that says its done & click the blue box to 'complete the installation" which then proceeds to install the updater that just finished & gave me the blue box.  Its the same continuous loop & I'm getting dizzy.

is there any new info on this?

Thanks!

Hi Mumminator,

 

I'm sorry, but my contact persons haven't been able to give me any information today.

Please, upload log files etc: http://www.lavasofts...port-a-problem/



#8 nichole811559

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Posted 21 February 2017 - 04:29 PM

Sorry Nichole, but the Dropbox link doesn't work.

See https://www.dropbox.com/help/274 and https://www.dropbox.com/help/167

 

 

I am going to upload all new files - so that the information is all current. NOTE: I had to delete 26 occurrences of the AdAwareUpdater.msi as it was 0.99GB of the same file. I am also deleting all logs prior to February 16, 20017 due to file size.
I will recreate zip files and upload them here, it may take two posts to upload them all as I have larger files this go-round.
 



#9 nichole811559

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Posted 21 February 2017 - 05:33 PM

The AdAware folder DOES NOT contain the msi_cache folder with the .msi updater as it is 72MB when zipped and 75 unzipped, but I DO have that updater.

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#10 nichole811559

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Posted 21 February 2017 - 08:59 PM

The AdAware folder DOES NOT contain the msi_cache folder with the .msi updater as it is 72MB when zipped and 75 unzipped, but I DO have that updater.

I don't know if this is even relevant, but I would think that my system would time-stamp the files on the day that they're supposedly installed. That if, in fact, when the installer says that it is rewriting or removing OLD files and installing NEW files that these files would, in fact, be rewritten. It appears that the only things receiving the "Modified on" date are the folders themselves, not the contents.
I have run the .msi updater as admin. out of curiosity and boredom, The log states, "Windows Installer installed the product. Product Name: AdAwareUpdater. Product Version: 12.0.636.11167. Product Language: 1033. Manufacturer: adaware. Installation success or error status: 0." 

I have run a computer search (again) for "AdAwareUpdater" to ensure that I was locating all instances of "AdawareUpdater", within the Program Files > Common Files > AdAware > adaware antivirus > updater > 12.0.363.11167 NONE of the files are actually being rewritten. Since 02/13/2017, I have Uninstalled several times (Using Windows Fix to Uninstall as it could not be removed from Programs-Uninstall), I have deleted AppData folders multiple times, I have removed all occurrences of "Lavasoft" "Ad-Aware" and "Adaware" from my registry, yet some of these files still have "Last Modified" dates dating back to 2014. On December 6, 2016 I upgraded to Pro due to an infection, none of these files have the December 6, 2016 date.

D3Dcompiler_47.dll has a "last modified" date of 03/11/2014 (yes fourteen).
The api.... .dll files are all from 10/25/2016.
The Qt... .dll are from 02/13/2017 
The SubFolders within CommonFiles>AdAware have a date of 02/21/2017 BUT their contents are NOT updated dates ranging from 02/13/2017 back to (Qt related files) 01/19/2017

Here is part of the log that appears after running the .msi updater install shield
=== Logging stopped: 2/21/2017  10:50:43 ===
MSI © (94:E0) [10:50:43:011]: Note: 1: 1707
MSI © (94:E0) [10:50:43:012]: Product: AdAwareUpdater -- Installation operation completed successfully.
MSI © (94:E0) [10:50:43:015]: Windows Installer installed the product. Product Name: AdAwareUpdater. Product Version: 12.0.636.11167. Product Language: 1033. Manufacturer: adaware. Installation success or error status: 0.
MSI © (94:E0) [10:50:43:017]: Grabbed execution mutex.
MSI © (94:E0) [10:50:43:017]: Cleaning up uninstalled install packages, if any exist
MSI © (94:E0) [10:50:43:019]: MainEngineThread is returning 0
=== Verbose logging stopped: 2/21/2017  10:50:43 ===
 



#11 CeciliaB

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Posted 24 February 2017 - 01:42 AM

I saw that you wrote in the other topic that you've paid for adaware antivirus. Have you been in contact with the customer support?



#12 nichole811559

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Posted 24 February 2017 - 05:24 AM

I can't log in, password reset doesn't work. Frankly, Id rather not start over since I no longer have the files on my computer, I just wiped all traces of Ad-Aware, all folders, files, screen shots and logs from my drive.



#13 nichole811559

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Posted 24 February 2017 - 05:29 AM

I'm currently in the process of attempting to install, again...



#14 LS Vyacheslav

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Posted 24 February 2017 - 10:29 AM

Hello, nichole811559

 

Try to update your video card's driver please.


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#15 nichole811559

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Posted 24 February 2017 - 04:34 PM

Hello, nichole811559

 

Try to update your video card's driver please.

I did, There aren't any updates available. I'll go through and recheck drivers and websites again - maybe I missed something.



#16 LS Vyacheslav

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Posted 24 February 2017 - 05:02 PM

I did, There aren't any updates available. I'll go through and recheck drivers and websites again - maybe I missed something.

Could you please give me full name of your laptop? I will try to help you to find appropriate driver.



#17 nichole811559

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Posted 24 February 2017 - 05:18 PM

Could you please give me full name of your laptop? I will try to help you to find appropriate driver.

Ughh thank you
Toshiba Satellite L505 - ES5018  SERIAL# Y9351568Q

I have two options on Toshiba's website for drivers, Intel and AMD - Intel is updated in Device Manager.



#18 nichole811559

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Posted 24 February 2017 - 05:34 PM

I ran dxdiag and found that my driver is 8 years old. So I decided to ignore the device manager, which scanned as an "up to date" driver, and install the available driver, figure in the very least it'll rewrite whatever is there - or break my laptop... a 2009 date on my current driver was a bit strange, the newest driver is 2016. So for 7 years I've ignored my driver because my computer isn't as smart as it wants to think it is... and apparently neither am I :) Device Manager lies and Windows has not updated a single driver since I bought my laptop 7 years ago... so God only knows what else is truly outdated on my system.



#19 LS Vyacheslav

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Posted 24 February 2017 - 05:34 PM

Ughh thank you
Toshiba Satellite L505 - ES5018  SERIAL# Y9351568Q

I have two options on Toshiba's website for drivers, Intel and AMD - Intel is updated in Device Manager.

Thank you. As I understood you already have installed driver from Toshiba's web site(http://prntscr.com/ecvtrm)?

If yes have you rebooted your computer after it?



#20 nichole811559

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Posted 24 February 2017 - 05:43 PM

Thank you. As I understood you already have installed driver from Toshiba's web site(http://prntscr.com/ecvtrm)?

If yes have you rebooted your computer after it?

Just getting back from from a reboot. I use dxdiag, found my graphics information - dated 2009, manually installed the new intel driver dated 2016... even though my computer scanned as "drivers up to date". Now I am *trying* to install AdAware again annnnd it wont initialize. Im going to use Windows Fix to Uninstall, as Windows Programs wont uninstall it, reboot again and retry again.
I'll be back in about 5 minutes
THANK YOU FOR YOUR HELP! I was working on a massive migraine yesterday and nothing made sense through blurred vision so, you kind of kicked my brain back into play with the mention "Graphics Card Update", thank you.







Also tagged with one or more of these keywords: adaware antivirus 12, msi, change owner, owner change failed, installer stuck on done, updater wont initiate

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