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Could not download Ad-ware 12 Beta on Window 8.1 64 bit and window 7 64 bit


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#1 blackrose2017

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Posted 10 January 2017 - 05:39 PM

Hi all,

 

I could download installer successfully with chrome and firefox. But i got issue when running this file to install software on my laptop with window 8.1 64 bit and window 7 64 bit. It tried around three times. First time, it was shown with error download. Two remaining times, i saw that it was displayed as downloading but it is not installed software successfully. Please help to double check and let me know if anyone run into same issue with me. Attached is my logs for this issues. Actually, i just provide .nfo file(msinfo32.zip) and msi logs (this is not from Ad-ware)

 

Thanks,

Son Phan

Attached Files


Edited by blackrose2017, 10 January 2017 - 05:42 PM.


#2 blackrose2017

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Posted 10 January 2017 - 06:20 PM

Here is Ad-Aware logs. Please double check and let me know if you need anything else

 

Thanks,

Son Phan

Attached Files



#3 CeciliaB

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Posted 12 January 2017 - 02:57 AM

Hi blackrose2017,

 

After seeing your logs and information from you in another place, Lavasoft said that you need to update Windows before installing Adaware.


Edited by CeciliaB, 12 January 2017 - 02:58 AM.


#4 blackrose2017

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Posted 12 January 2017 - 06:43 AM

Hi CeciliaB,

 

  I can see installer loaded successfully now without window update. Feel free to check this attachment for more details. Please be informed. Thank you for your help.

 

Regards,

Son Phan 

Attached Files


Edited by blackrose2017, 12 January 2017 - 06:54 AM.


#5 CeciliaB

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Posted 12 January 2017 - 04:13 PM

Hi blackrose2017,

 

What's the difference between when it wasn't possible to install Adaware and when you could do it?



#6 CeciliaB

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Posted 12 January 2017 - 04:31 PM

Is it possible that Windows has installed the update KB3033929 in the background?

See http://www.lavasofts...467#entry151467 .



#7 blackrose2017

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Posted 12 January 2017 - 05:11 PM

Hi CeciliaB,

 

  I just tried to clear all caches in browser and all files for Adaware in Program file for disk C. And reboot and then i tried to download and install again. I also checked update KB3033929  in update history but i did not see this update. Do I need to re-update logs file for Adaware for further investigation? Please confirm.

 

Thanks,

Son Phan



#8 CeciliaB

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Posted 12 January 2017 - 06:51 PM

Hi Son,

 

To avoid problems, please install KB3033929: https://support.micr...n-us/kb/3033929



#9 blackrose2017

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Posted 13 January 2017 - 03:39 AM

Yes, CeciliaB. I already installed it on my laptop. Thanks for your help.



#10 CeciliaB

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Posted 13 January 2017 - 03:18 PM

You are welcome :)






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