Uninstall without system restore?
Posted 25 February 2013 - 09:17 PM
I wanted to upgrade to Ad-aware 10.5, but the installation kept failing:
"Ad-Aware had encountered an error during the installation"
So I decided to uninstall 10.4, and I am getting error 1722.
I've made alot of important changes to my computer in the past couple of months, and I really need to avoid rolling ALL of them back just because of one program.
What are the more practical options?
Posted 25 February 2013 - 11:40 PM
Both of these methods end up interrupted before finishing. I am sure to close ad-aware and browsers before i do it
Posted 26 February 2013 - 12:10 AM
First I looked in the Programs and Features control panel. I found three Ad-Aware installations.
1. Ad-Aware Security Add-on v18.104.22.168
2. Ad-Aware Browsing Protection v22.214.171.124
3. Ad-Aware Antivirus v10.2.21.3698
I successfully uninstalled the Security Add-on. I successfully uninstalled Browsing Protection. Then, the Antivirus program which remained offered two choices; 'CHANGE' and 'REPAIR'. There was no option to uninstall. I did not even look at the CHANGE option. I ran the REPAIR option. The repair process did it's thing and disappeared.
Try that before you uninstall Ad-Aware Antivirus.
Posted 26 February 2013 - 03:26 AM
The repair functions works (at least it doesn't report an error), but I don't know what its actually reparing :S i still get the same error. I can't install 10.5 and i can't uninstall 10.4
windows is saying that it had a "fatal error during installation." this is making me sad
Posted 26 February 2013 - 12:34 PM
Uninstall Ad-Aware before trying to install the new version.
Edit: If that doesn't help, please specify which Windows you have.
Posted 27 February 2013 - 02:43 AM
Have you been able to install 10.5, too?
Posted 28 February 2013 - 06:02 AM
and yes! i decided to install 10.5 and it worked.
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