Unable to start a new scan
Posted 25 November 2012 - 09:49 PM
I'm trying to fix an issue with my AdAware free. I'd like to do a full scan, but when I pull up the program, and go to the Scan menu, I can choose which scan I want to do, but the "scan" button that will start the scan is greyed out, and I don't know what happened. I've tried uninstalling and reinstalling, but that doesn't help. It also doesn't matter which scan type I choose (ie. quick, full or custom), I can't start any one of them!
Thanks in advance!
Posted 25 November 2012 - 11:10 PM
Unfortunately, some kind of error was introduced in an update about 24 hours ago and that stopped the possibility to scan. But it should be fixed in the latest update. Please, update by first clicking on "Settings" to the right on the main screen of Ad-Aware, and then "Check for updates". If still impossible to scan, please wait until tomorrow.
If you have a Facebook account, you can read more information about this issue on Lavasoft's Facebook page, in the conversations between some users and Lavasoft staff: https://www.facebook...avasoft.adaware
Posted 26 November 2012 - 12:50 PM
Posted 26 November 2012 - 01:18 PM
Posted 26 November 2012 - 10:26 PM
Posted 23 February 2013 - 05:57 PM
Posted 23 February 2013 - 07:00 PM
Is the computer connected to internet through a proxy server?
That isn't supported by Ad-Aware 10. It doesn't seem to be a general update issue, since I got new definitions 5 minutes ago.
Please, report back, if you have the same issue tomorrow, and I'll ask my contact person at Lavasoft.
Posted 26 March 2013 - 09:48 PM
- installed as 'second defense' with avg already installed
- downloaded definitions updates without problems
- i am using Windows 7 64-bit, with no proxies (fiber internett)
- Scan button greyed out on all search options.
Posted 27 March 2013 - 12:15 AM
Have you restarted the computer since you installed Ad-Aware?
Posted 27 March 2013 - 04:29 PM
Still same grey scan button.
Edited by nokkien, 27 March 2013 - 04:30 PM.
Posted 27 March 2013 - 06:50 PM
What is the "Threat definition version" according to "Update Definitions" tab?
Have you got any messages from AVG regarding Ad-Aware?
Sometimes antivirus programs and firewalls blocks Ad-Aware, but, according to my contact person at Lavasoft, your combination worked well when all questions from AVG regarding Ad-Aware were answered with allow or similar term.
Posted 28 March 2013 - 09:16 PM
It was probably ZoneAlarm that blocked it.
When I clicked allowed on all there, I could scan. ♥
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