16 bit MS-DOS error popping up after uninstalling AdAware
Posted 21 September 2012 - 11:03 AM
After that, whenever I run The Sims 2 Bodyshop, I would get the message '16 bit MS-Dos Subsystem: C:\Windows\system32\cmd.exe SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers. Virtual Device Driver format in the registry is invalid. Choose 'Close' to terminate the application.' Hitting Close makes the pop-up close for about five seconds, then it appears again. I did some Googling and found out how to add the registry entry, but it didn't stop the pop-ups. I can run Bodyshop and I can move the pop-up down out of the way, but it's not much of a solution.
On a whim, I reinstalled AdAware, thinking maybe it was uninstalling it with CC Cleaner that caused the problem. Once I reinstalled it, the pop-ups stopped. I then uninstalled it from the Control Panel. The pop-ups came back.
So, does anyone have a solution I can try? One that doesn't involve reinstalling AdAware, as hiding the pop-up is far less annoying than not being able to use my PC for 45 minutes after booting up.
Posted 21 September 2012 - 12:50 PM
I haven't seen anyone with your problem before and before I ask Lavasoft, I need to know which Windows version, including 32 or 64 bits, you have.
Do you have another antivirus program installed?
Posted 21 September 2012 - 12:58 PM
Posted 21 September 2012 - 01:26 PM
Avast and Ad-Aware 10 Free Antivirus+ can't be used together. That is probably the cause to the slow computer.
It is also possible that Avast disturbs the uninstallation. Is it possible to disable Avast and will it continue to be disabled after a restart of the computer?
Does the registry has the proper value according to Microsoft http://support.microsoft.com/kb/314452 ?
Posted 21 September 2012 - 06:47 PM
Lavasoft said that this message is often seen on infected computers. Please, do a complete scan of the computer with Avast and do an online scan for a second opinion, for example with Eset's scanner.
If you choose Eset's scanner, this is how to handle it:
To shorten the scanning time disable Avast while scanning.
Un-check "Remove found threats"
Check "Scan Archives"
Click "Advanced Settings"
Scan for potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth Technology
When the scan completes the log file C:\Program\Eset\Eset Online Scanner\log.txt is created. Open it in Notepad and paste its content in your answer.
Posted 21 September 2012 - 09:42 PM
Posted 21 September 2012 - 10:38 PM
We have a life in the real world, too
Posted 22 September 2012 - 09:25 AM
ESETSmartInstaller@High as downloader log:
# utc_time=2012-09-22 03:06:43
# local_time=2012-09-22 04:06:43 (+0000, GMT Daylight Time)
# country="United Kingdom"
# osver=6.0.6002 NT Service Pack 2
# compatibility_mode=5892 16776573 100 100 435491 185804824 0 0
# compatibility_mode=8192 67108863 100 0 152 152 0 0
Also, adding the restry value back didn't work. Just to clarify your suggestion in post four, you want me to try disabling Avast completely, then installing and uninstalling AdAware again, correct?
Posted 22 September 2012 - 10:54 AM
Yes, that is exactly what I was thinking but then Avast must stay disabled even after a restart of the computer.
Posted 26 September 2012 - 07:36 AM
Posted 26 September 2012 - 04:02 PM
Have you tried to reinstall The Sims 2 Bodyshop, when you have the error message?
I have asked my contact person at Lavasoft, if they have any more suggestions.
Posted 26 September 2012 - 11:37 PM
Posted 27 September 2012 - 12:03 AM
Posted 28 September 2012 - 03:28 PM
Lavasoft hasn't seen this behaviour in other computers and would like to investigate it further. Do you accept that they connect to your computer? You will be able to see everything they do, and you can stop them, if you think they do something you don't like.
Posted 29 September 2012 - 01:15 PM
Posted 29 September 2012 - 10:56 PM
Posted 30 September 2012 - 12:58 AM
Posted 09 October 2012 - 02:25 PM
Are you satisfied with the help from Lavasoft?
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