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#1 mykidsmomtx

mykidsmomtx

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Posted 10 September 2012 - 12:59 AM

Ok, I got one laptop working but now experiencing problems with another laptop. No problems noted until today. I was trying to update some programs with Secunia and after reboot, IE is running EXTREMELY slow ... pages won't load. I did a system restore hoping that the problem was caused by the update process but IE is still crawling. Since no problems with any other PC, I don't think it is a network problem. Could you look at the logs and let me know if there is a virus or malware or what might be causing the PC to run so slow? Adaware scan did not indicate a problem. As always, thank you!!

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 12/13/2008 4:37:45 AM
System Uptime: 9/9/2012 6:30:31 PM (0 hours ago)
.
Motherboard: Wistron | | 3612
Processor: Pentium® Dual-Core CPU T4200 @ 2.00GHz | CPU | 1200/800mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 287 GiB total, 143.779 GiB free.
D: is FIXED (NTFS) - 11 GiB total, 1.817 GiB free.
E: is CDROM (CDFS)
.
==== Disabled Device Manager Items =============
.
Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Description: Dell V305
Device ID: ROOT\IMAGE\0000
Manufacturer: Dell
Name: Dell V305 #2
PNP Device ID: ROOT\IMAGE\0000
Service: usbscan
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
ABBYY FineReader 6.0 Sprint
AceReader Pro
Acrobat.com
Activation Assistant for the 2007 Microsoft Office suites
ActiveCheck component for HP Active Support Library
Ad-Aware Antivirus
Ad-Aware Browsing Protection
Ad-Aware Security Toolbar
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader 9.5.2
Adobe Shockwave Player
Amazon MP3 Downloader 1.0.15
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Driver Installation Program
Bonjour
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Compatibility Pack for the 2007 Office system
Conexant HD Audio
Dell V305
ESET Online Scanner v3
ESU for Microsoft Vista
Garmin Communicator Plugin
Garmin USB Drivers
HDAUDIO Soft Data Fax Modem with SmartCP
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Customer Experience Enhancements
HP Doc Viewer
HP DVD Play 3.7
HP Help and Support
HP Quick Launch Buttons 6.40 H2
HP Total Care Advisor
HP Update
HP User Guides 0118
HP Wireless Assistant
HPAsset component for HP Active Support Library
HPNetworkAssistant
HPTCSSetup
Intel® Graphics Media Accelerator Driver
iTunes
Java 7 Update 7
Java Auto Updater
Juno Preloader
Kies mini
LabelPrint
LightScribe System Software 1.14.17.1
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Calculator Plus
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2721691)
muvee Reveal
My HP Games
NetWaiting
NetZero Preloader
OGA Notifier 2.0.0048.0
Power2Go
PowerDirector
QuickTime
Realtek 8169 8168 8101E 8102E Ethernet Driver
Realtek USB 2.0 Card Reader
SAMSUNG USB Driver for Mobile Phones
Secunia PSI (2.0.0.4003)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2596786) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition
Spelling Dictionaries Support For Adobe Reader 9
SPORE Creature Creator Trial Edition
swMSM
Synaptics Pointing Device Driver
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (03/08/2007 2.2.1.0)
.
==== Event Viewer Messages From Past Week ========
.
9/9/2012 6:34:07 PM, Error: Service Control Manager [7000] - The HP Health Check Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
9/9/2012 6:34:06 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the HP Health Check Service service to connect.
9/9/2012 6:31:59 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the dldtCATSCustConnectService service to connect.
9/9/2012 6:31:59 PM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
9/9/2012 6:31:59 PM, Error: Service Control Manager [7000] - The dldtCATSCustConnectService service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
9/9/2012 6:30:53 PM, Error: EventLog [6008] - The previous system shutdown at 6:29:09 PM on 9/9/2012 was unexpected.
9/9/2012 6:20:42 PM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.5.100 for the Network Card with network address 00234E33CF13 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
9/9/2012 5:37:11 PM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.
9/9/2012 4:25:01 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
9/9/2012 4:25:01 PM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
9/9/2012 4:25:01 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
9/9/2012 2:52:33 PM, Error: EventLog [6008] - The previous system shutdown at 2:51:03 PM on 9/9/2012 was unexpected.
9/5/2012 7:32:17 PM, Error: EventLog [6008] - The previous system shutdown at 5:28:06 PM on 9/5/2012 was unexpected.
9/5/2012 10:13:30 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Presentation Foundation Font Cache 3.0.0.0 service to connect.
9/5/2012 10:13:30 PM, Error: Service Control Manager [7000] - The Windows Presentation Foundation Font Cache 3.0.0.0 service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
9/4/2012 8:01:53 AM, Error: EventLog [6008] - The previous system shutdown at 8:00:57 AM on 9/4/2012 was unexpected.
9/2/2012 7:55:51 AM, Error: EventLog [6008] - The previous system shutdown at 7:53:30 AM on 9/2/2012 was unexpected.
.
==== End Of File ===========================
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.7.2
Run by Jan at 18:38:53 on 2012-09-09
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3002.1772 [GMT -5:00]
.
AV: Lavasoft Ad-Aware *Disabled/Updated* {445B48C3-0FA4-6B16-8F07-6506F305D800}
SP: Lavasoft Ad-Aware *Disabled/Updated* {FF3AA927-299E-6498-B5B7-5E74888292BD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Lavasoft Ad-Aware *Disabled* {7C60C9E6-45CB-6A4E-A458-CC330DD69F7B}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Ad-Aware Antivirus\AdAwareService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\crypserv.exe
C:\Windows\system32\dldtcoms.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\SMINST\BLService.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Program Files\Secunia\PSI\PSIA.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Dell V305\dldtmon.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\WindowsMobile\wmdSync.exe
C:\Program Files\Dell V305\dldtMsdMon.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Secunia\PSI\psi_tray.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\PROGRA~1\AD-AWA~1\AdAware.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\Ad-Aware Antivirus\SBAMSvc.exe
C:\Program Files\Secunia\PSI\sua.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.bing.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Ad-Aware Security Toolbar: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\adawaretb\adawareDx.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre7\bin\jp2ssv.dll
TB: Ad-Aware Security Toolbar: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\adawaretb\adawareDx.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [UpdateLBPShortCut] "c:\program files\cyberlink\labelprint\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\labelprint" updatewithcreateonce "software\cyberlink\labelprint\2.5"
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [UpdateP2GoShortCut] "c:\program files\cyberlink\power2go\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\power2go" updatewithcreateonce "software\cyberlink\power2go\6.0"
mRun: [UpdatePDIRShortCut] "c:\program files\cyberlink\powerdirector\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\powerdirector" updatewithcreateonce "software\cyberlink\powerdirector\7.0"
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [dldtmon.exe] "c:\program files\dell v305\dldtmon.exe"
mRun: [dldtamon] "c:\program files\dell v305\dldtamon.exe"
mRun: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Ad-Aware Browsing Protection] "c:\programdata\ad-aware browsing protection\adawarebp.exe"
mRun: [Ad-Aware Antivirus] "c:\program files\ad-aware antivirus\AdAwareLauncher" --windows-run
StartupFolder: c:\users\jan\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\secuni~1.lnk - c:\program files\secunia\psi\psi_tray.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {DBDC1CDA-B64B-49F7-9535-6317AA416E51} - hxxps://viewtest.coba.unt.edu/downloads/VMware-viewclient.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1 192.168.5.1
TCP: Interfaces\{689824B3-1CE9-4657-99A4-665F63D995A3} : DhcpNameServer = 192.168.1.1 192.168.5.1
Notify: igfxcui - igfxdev.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
.
============= SERVICES / DRIVERS ===============
.
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2011-9-7 64512]
R1 SbFw;SbFw;c:\windows\system32\drivers\SbFw.sys [2012-4-9 223864]
R1 SBRE;SBRE;c:\windows\system32\drivers\SBREDrv.sys [2011-10-26 101112]
R2 Ad-Aware Service;Ad-Aware Service;c:\program files\ad-aware antivirus\AdAwareService.exe [2012-7-12 1239952]
R2 dldt_device;dldt_device;c:\windows\system32\dldtcoms.exe -service --> c:\windows\system32\dldtcoms.exe -service [?]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\sminst\BLService.exe [2008-10-23 365952]
R2 SBAMSvc;Ad-Aware;c:\program files\ad-aware antivirus\SBAMSvc.exe [2011-12-19 3289032]
R2 sbapifs;sbapifs;c:\windows\system32\drivers\sbapifs.sys [2011-11-29 77816]
R2 Secunia PSI Agent;Secunia PSI Agent;c:\program files\secunia\psi\psia.exe [2011-10-14 994360]
R2 Secunia Update Agent;Secunia Update Agent;c:\program files\secunia\psi\sua.exe [2011-10-14 399416]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-10-23 193840]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-6-29 112128]
R3 SBFWIMCLMP;Sunbelt Software Firewall NDIS IM Filter Miniport;c:\windows\system32\drivers\SbFwIm.sys [2012-4-9 94584]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 dldtCATSCustConnectService;dldtCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\dldtserv.exe [2008-2-25 98984]
S3 androidusb;SAMSUNG Android Composite ADB Interface Driver;c:\windows\system32\drivers\ssadadb.sys [2011-10-3 30312]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-4-9 40776]
S3 PSI;PSI;c:\windows\system32\drivers\psi_mf.sys [2010-9-1 15544]
S3 SBFWIMCL;Sunbelt Software Firewall NDIS IM Filter Service;c:\windows\system32\drivers\SbFwIm.sys [2012-4-9 94584]
S3 SbHips;sbhips;c:\windows\system32\drivers\sbhips.sys [2012-4-9 93816]
S3 sbwtis;sbwtis;c:\windows\system32\drivers\sbwtis.sys [2011-12-19 72312]
S3 ssadbus;SAMSUNG Android USB Composite Device driver (WDM);c:\windows\system32\drivers\ssadbus.sys [2011-10-3 96488]
S3 ssadmdfl;SAMSUNG Android USB Modem (Filter);c:\windows\system32\drivers\ssadmdfl.sys [2011-10-3 12776]
S3 ssadmdm;SAMSUNG Android USB Modem Drivers;c:\windows\system32\drivers\ssadmdm.sys [2011-10-3 121576]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-09-09 22:54:05 -------- d-----w- c:\users\jan\appdata\local\adaware
2012-09-09 22:51:13 -------- d-----w- c:\windows\system32\drivers\VDD
2012-09-09 22:44:30 -------- d-----w- c:\users\jan\appdata\local\Downloaded Installations
2012-09-09 22:43:06 -------- d-----w- c:\users\jan\appdata\local\adawarebp
2012-09-09 22:43:00 -------- d-----w- c:\programdata\Ad-Aware Browsing Protection
2012-09-09 22:42:45 -------- d-----w- c:\program files\adawaretb
2012-09-09 21:12:52 93672 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2012-08-18 12:35:07 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-08-18 12:35:06 194560 ----a-w- c:\program files\internet explorer\ieproxy.dll
2012-08-18 12:35:06 194048 ----a-w- c:\program files\internet explorer\IEShims.dll
2012-08-18 12:35:06 140920 ----a-w- c:\program files\internet explorer\sqmapi.dll
2012-08-18 12:35:04 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-08-18 12:35:03 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-08-18 12:35:02 1800704 ----a-w- c:\windows\system32\jscript9.dll
2012-08-18 12:34:58 748664 ----a-w- c:\program files\internet explorer\iexplore.exe
2012-08-18 12:34:57 678912 ----a-w- c:\program files\internet explorer\iedvtool.dll
2012-08-18 12:34:57 387584 ----a-w- c:\program files\internet explorer\jsdbgui.dll
2012-08-18 12:34:56 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-08-18 12:34:35 2047488 ----a-w- c:\windows\system32\win32k.sys
2012-08-17 12:27:46 623616 ----a-w- c:\windows\system32\localspl.dll
.
==================== Find3M ====================
.
2012-09-09 21:12:29 821736 ----a-w- c:\windows\system32\npdeployJava1.dll
2012-09-09 21:12:29 746984 ----a-w- c:\windows\system32\deployJava1.dll
2012-09-09 21:03:55 73416 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-09-09 21:03:55 696520 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-06-25 21:04:24 1394248 ----a-w- c:\windows\system32\msxml4.dll
.
============= FINISH: 18:39:31.52 ===============

#2 LS Artem

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Posted 10 September 2012 - 01:09 PM

Hello!
Due to this logs I can say that your system is clear. But also i can see some conflicts in your system. Some services are not working properly. Try to boot in "safemode with networking" and check your Network connections. Also you had few errors from your DHCP server so network could be frozen too. And please DON'T USE several antivirus products! It can be a reason of your system crash! Yor system is running Ad-Aware + Windows Defender. That is not good. Please check it again and be sure that your Windows Defender if off.

BTW you can find ready solution for dldtCATSCustConnectService service fix on Microsoft forum
Yours Sincerely,

Malware Lab Team

#3 CeciliaB

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Posted 10 September 2012 - 01:23 PM

Hi,

In addition, I wonder what programs you updated.

There is an Ad-Aware 9.x driver that hasn't been uninstalled. It wouldn't cause your current problem, but it is unnecessary.

#4 mykidsmomtx

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Posted 10 September 2012 - 04:14 PM

Thanks for pointing out the 2 antivirus products running as I was unaware of this. I've been having problems updating programs through Secunia on this particular PC. I go through the process to update but it doesn't clear from the list so I keep trying to make the same updates. I wonder if this maybe caused the problem?? I have a newer (beta) version on another laptop that has been working fine. I tried to uninstall the old and install the newer version on the problem PC but with the system running so slow I can't do it.

The particular updates I did yesterday were Adobe flash, Adobe reader and a Windows update having to do with parsar(?).

I will do some research on the network issues and see if I can figure out what is going on. I really appreciate your feedback and expertise!

#5 CeciliaB

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Posted 10 September 2012 - 05:46 PM

Yes, see if the computer works better in safe mode and in safe mode with network to start with.

A very slow computer sometimes is due to a failing hard disk, but then everything that involves the hard disk is slow and not only IE.

#6 mykidsmomtx

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Posted 12 September 2012 - 01:08 PM

Strange, Windows Defender is showing to be turned off in the panel. Why is it showing to be running in the log?

Also, how do I uninstall the Adaware 9.x driver? When I go to uninstall programs, I am not finding it.

Please clarify, do I need to run the Windows firewall if using the free version of Adaware?

We are trying the networking in safe mode, but not really sure what we are looking for. Is there something specific we are to fix?

#7 CeciliaB

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Posted 12 September 2012 - 01:55 PM

The log lists Windows Defender as off (disabled):
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

Ad-Aware 10 Free Antivirus+ doesn't contain a firewall, as opposite to Pro Security, and since you should have a firewall running you can use for example Windows Firewall.

The purpose of safe mode with or without network was to see if the computer/Internet Explorer is faster in any of those modes. You can't access internet in safe mode without network, but I'm still wondering if it is only Internet Explorer that is slow.

To delete the old driver (but this can wait if the computer is slow):
Start menu - Programs - Accessories
Right-click "Command Prompt" and select "Run as administrator".
In the command prompt enter the following commands:

sc stop lbd
sc delete lbd

Note: If you get an error message after the first command, don't enter the second command.
Please, write down any error messages.

#8 mykidsmomtx

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Posted 12 September 2012 - 03:57 PM

Good news ... IE worked great in safe mode so we were able to fix the slowness problems with the Microsoft "fix it" program.

I will delete the old adaware driver tonight. I think this happened when I tried to switch from the trial version to the free version, maybe? Who knows! I will post back when deleted.

I thought that was the case with the firewall but I wanted to be 100% certain.

Thanks again for all your help!

#9 CeciliaB

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Posted 12 September 2012 - 04:37 PM

That was good news!

You are welcome :)

The driver is from Ad-Aware 9, so it was missed during the uninstallation of that version.

#10 CeciliaB

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Posted 02 December 2012 - 12:35 PM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.

Everyone else please begin a New Topic.

Thank you !




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