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basilben - splitted - Norton


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#1 basilben

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Posted 16 August 2012 - 01:46 PM

Hi have tried to download version 10 personal security which my husband has paid for, and will not load on my daughters laptop OS Vista 32 bit, saying norton is still on there, which it isn't. Please help!

#2 CeciliaB

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Posted 16 August 2012 - 02:09 PM

Hi basilben,

Have you run Symantec's special removal tool? The usual uninstallation isn't enough to remove all of Norton.
https://www-secure.s...0080828154508EN Step 2

#3 basilben

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Posted 17 August 2012 - 07:26 PM

thks very much - it worked! You have been more helpful than your official customer support team! Much appreciated. :)

#4 CeciliaB

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Posted 17 August 2012 - 09:59 PM

You are welcome :)

I got the suggestion a few weeks ago from LS support team when someone else in the forum had the same problem.




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