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Activation Failed


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#1 Sascha

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Posted 10 August 2012 - 02:59 PM

I am unable to acivate Ad-Aware Free Antivirus. It always says "Activation Failed!". I used another key and turned of Windows Firewall. Same problem. Can someone help?

#2 CeciliaB

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Posted 10 August 2012 - 05:38 PM

Hi Sascha,

The activation server gets overloaded now and then (it will be upgraded shortly). You might be able to activate if you try at a time when fewer persons are trying to activate.

The usual way of handling activation and license problems is to use the form on http://lavasoft.com/...contact_support for paying customers and on http://lavasoft.com/..._problem_report for users of Free or Trial and paying customers that can't use the first form. Then an email will be sent directly to Lavasoft support department. Sometimes there is a problem with the system sending the email, so if you don't get an answer within 48 hours (workdays), you can send a PM to me containing email address, activation code/license key and other important information. I'll forward it to the support department.

#3 CeciliaB

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Posted 16 August 2012 - 02:07 PM

@basilben:
I have moved your question to its own topic since it isn't about a failed activation.
You will find it here: http://www.lavasofts...plitted-norton/

#4 zuxia

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Posted 18 August 2012 - 02:32 AM

I too cannot activate. Yes I have put in mulitple tickets. Once told me to update, so I did. Still no activation and no replies for fix. Does not matter when I try to activate, it always fails. Have tried multiple times over two weeks and at various times.

#5 CeciliaB

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Posted 18 August 2012 - 09:21 AM

Hi zuxia,

You can send a PM to me containing email address and activation code/license key. I'll forward it to the support department.

#6 kaminghk

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Posted 20 August 2012 - 08:33 AM

I can't activate too, how can I do?

#7 CeciliaB

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Posted 20 August 2012 - 03:16 PM

Hi kaminghk,

Se post #2 above.




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