12 replies to this topic

[kiwi4life]

In the process of the laptop restarting at the bottom right hand corner windows action center reports this "Turn on Ad-Aware Free" after that it goes off? I don't understand. I did a quick and full system scan with Ad-Aware and MalwareBytes' Antimalware Free Edition both of them came clean. This issue happens most of the time. The Windows Defender built-in is turned off. I also uninstalled and reinstalled Ad-Aware Free Antivirus+ same thing happens? I don't have any other free firewall programs only the windows Firewall and I don't have anyother free antimalware/antivirus installed. Only Ad-Aware Free Antivirus+ and MalwareBytes Antimalware (Free Edition).

FYI: I also reported this issue within Ad-Aware Free Antivirus+ i.e. open up ad-aware, click on info, and click on feedback. I also clicked at send log files. I hope this will help too!

Windows OS specs are as follows:

Windows 7 (SP1) - 64bit with all the latest patches and updates installed from Microsoft Update.

Any advice/suggestions? DDS logs are attached?
The another log named Attach it said not to post unless specifically instructed

Attached Files

•  DDS.txt   34.51K   1 downloads

[CeciliaB]

Hi kiwi4life,

Have you turned off Ad-Aware before running DDS? I wonder since the log says:
AV: Lavasoft Ad-Aware *Disabled/Updated*

Please, upload these files to http://www.virustotal.com/ using the "Choose file" function (select reanalyze if asked) and post back the link to the scan report:
C:\Users\ASUS\AppData\Roaming\my_intel.sys
C:\Users\ASUS\AppData\Roaming\sp_data.sys

[kiwi4life]

https://www.virustot...sis/1344513122/

https://www.virustot...sis/1344513210/

Yes i turned off my Ad-Aware before runnning DDS.

Shall I post the another log that came up together with the DDS.txt

[CeciliaB]

No problem with those two files, only a strange location and file names for text files.

Yes, please post the other log from DDS.

[kiwi4life]

Here it is!

Attached Files

•  Attach.rar   2.12K   1 downloads

[CeciliaB]

Have you turned off the "System Restore" feature?
It is a valuable feature sometimes.

8/08/2012 12:39:33 p.m., Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR2.
8/08/2012 10:31:22 p.m., Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.
4/08/2012 4:38:05 p.m., Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR3.
The above error messages in Event Viewer sometimes means that the hard disk has a problem. A failing hard disk could give many strange symptoms.

I advise you to test the hard disk with its manufacturer's test program, which can be found on the manufacturer's web site. If you don't know who has manufactured the hard disk, look into the Device Manager to find the article number of the hard disk. It is usually easier to find the test program with the help of http://www.tacktech....ay.cfm?ttid=287 than searching manufacturer's web site. Please, ask if you need more explanations.

But I think the reason that Action Center displays a warning about Ad-Aware during a short time period after you log in, is that Ad-Aware hasn't had the time to inform Action Center that it is running before Action Center decides that it isn't running. The core parts of Ad-Aware starts before you log in, so the computer is definitely secure.

Please, restart the computer and run DDS without turning off Ad-Aware. Post DDS.txt and I can check that all parts of Ad-Aware are running.

[kiwi4life]

You said this "But I think the reason that Action Center displays a warning about Ad-Aware during a short time period after you log in, is that Ad-Aware hasn't had the time to inform Action Center that it is running before Action Center decides that it isn't running. The core parts of Ad-Aware starts before you log in, so the computer is definitely secure."

I said this only happens when my laptop is in the process of restarting it. About the system restore thing. Long story short: My laptop was serviced 4 times couple of times system manufacturer didn't do a good job at repair so i had to send it bk. They even did bother to turn on the system restore feature on. I opened up the device manager, is it the disk drives, i click on that and it shows me Hitachi HTS545050B9A300. Can you provide me a direct download link of the link that you gave me, coz the link is like confusing to me. Will be very appreciated to give me more me explanation. My laptop is ASUS I went to ASUS support page couldn't find any of the info that you told me about. I can only find in there is self- support and couldn't find the exact problem on my laptop.

I did find this http://www.softpedia...agnostics.shtml i did install it but can't find a way to post logs and other infos. I can only send the report that this tool detected to ASUS. Storage devices that this tool detected is this Hitachi HTS545050B9A300. Also ASUS PC Diagnostics Tool didn't report any errors on disk drives and in other components.

This problem doesn't happen to MSE or other antivirus it only happens to Ad-Aware Antivirus+

By the way here are the logs that you requested. My Ad-Aware Antivirus+ was turned on during the DDS test as you requested.

UPDATE: Just now I did a system restart, that message from Windows Action Center didn't come up!

Attached Files

•  DDS.txt   33.38K   1 downloads
•  Attach.rar   2.13K   1 downloads

Edited by kiwi4life, 10 August 2012 - 08:25 AM.

[CeciliaB]

Sorry for my bad English. Do you mean during the time Windows is shutting down? I think it is the same but the opposite, Windows often kills the user interface of Ad-Aware before Action Center is killed, but the core parts of Ad-Aware are turned off later. Even if I haven't seen either behaviour in my computers with Ad-Aware, but with another antivirus program or firewall several years ago.

Ad-Aware is running as it should in your computer according to the logs.

Hitachi Drive Fitness Test: http://www.hgst.com/...y-downloads#DFT
You download "CD Image" and burn the downloaded .iso file to a CD/DVD as an image, not a data file. You then let the computer start from the CD instead of from the hard disk. See the User's Guide on how to use the program.

[kiwi4life]

Oh yeap while i restart windows and also shutting down windows? Since the last post that I posted till now it doesn't seem to happen anymore. I have read the link, steps, the user guide, and etc you have given me and it made me nervous lol, because I am not a very computer tech expert and I will let windows start from the hard disk rather than booting up from a CD. I thought this will be an easy fix or a solution, but the one you have given me all the steps and etc it made me feel nervous. I also very much appreciate all the advice/help you have given me. Oh I didn't know windows often kills the user interface of Ad-Aware before Action Center is killed, but the core parts of Ad-Aware are turned off later. Many different paid and free antivirus softwares that I used it doesn't act like Ad-Adware. Shouldn't LavaSoft try to come up with a fix or at least an update to a new version to try and fix this minor issue, just saying?

Thanks again.

Edited by kiwi4life, 10 August 2012 - 12:13 PM.

[CeciliaB]

You are welcome

Since the last post that I posted till now it doesn't seem to happen anymore.

Maybe your last installation of Ad-Aware changed the order your Windows does things, even if you couldn't notice it first.

Do you have a friend that has more computer knowledge and can test your hard disk?

[kiwi4life]

Yeah I do have a friend who has more computer knowledge that can test my hard disk.

[CeciliaB]

Good, I hope that the hard disk is al-right, but if not, is nice to know it before it crashes completely.

[kiwi4life]

It's going okay at the moment. So far so good