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Paid for AdAwarePro 1 hour ago; failed to activate

failed activation

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#1 Ryusuke

Ryusuke

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Posted 07 August 2012 - 03:53 AM

I purchased AdAwarePro an hour ago, 06AUG2012 19:30 PST. Did not receive a confirmation email from you. However, I did receive a payment receipt email from Paypal. I used the License Key/Login Information obtained from the "Transaction Successful" page to activate. It came back with "Failed to Activate". I dialed 1-888-846-9584 and 1-886-335-9467, but both numbers were invalid. These numbers are supposed to give me support 24/7?

Please enable my activation right away.

Thank you

Ryusuke

#2 CeciliaB

CeciliaB

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Posted 07 August 2012 - 11:10 AM

Hi Ryusuke,

This is a forum with mostly volunteers. License issues are best handled by Lavasoft support department which you reach on http://lavasoft.com/...contact_support if you have the information to register there, and otherwise on http://lavasoft.com/..._problem_report

If you haven't received an answer within 48 hours, please send me a PM with your email address and license key, and I'll forward it to my contact person at Lavasoft.

Phone support is handled by another company. You have misspelled the number shown on http://www.lavasoft....t/supportcenter I hope that you tried the correct number.




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