Posted 31 July 2012 - 11:31 PM
I lost the hard drive on one of them at the same time I had purchased a replacement computer for her birthday.
What timing, eh...
The hard drive is completely unrecoverable.
I want to transfer the serial number from the dead machine onto the new one.
Using the "My Licenses" section and choosing the proper "serial number" I click on the "e-mail access data" link, thinking I am going to get an email response from someone.
It's like a Phil Collins song from the '80s... There's no reply at all, No reply at all.
Can anyone offer help? The little girl is anxious...
Posted 31 July 2012 - 11:44 PM
Please, send your email address in a PM to me and I will forward it to my contact person at Lavasoft, then someone at Lavasoft support will be able to contact you directly. We volunteers in the forum can't handle license problems.
Posted 01 August 2012 - 12:38 AM
Posted 01 August 2012 - 03:57 PM
Posted 05 August 2012 - 04:47 PM
Yes, I have received the required information.
I would like to recognize you as an extremely helpful volunteer.
Without your assistance my problem would have spanned a greater time period than necessary.
PS Janet is very happy with her new pc, and with your help
Also tagged with one or more of these keywords: license, transfer, serial number, e-mail access data, email access data
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users