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License help needed

license transfer serial number e-mail access data email access data

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#1 Resonator

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Posted 31 July 2012 - 11:31 PM

I purchased Total Security in October 2011 for my three machines.
I lost the hard drive on one of them at the same time I had purchased a replacement computer for her birthday.
What timing, eh...

The hard drive is completely unrecoverable.

I want to transfer the serial number from the dead machine onto the new one.
Using the "My Licenses" section and choosing the proper "serial number" I click on the "e-mail access data" link, thinking I am going to get an email response from someone.

Nothing. :angry2:

It's like a Phil Collins song from the '80s... There's no reply at all, No reply at all. :blink:

Can anyone offer help? The little girl is anxious...

#2 CeciliaB

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Posted 31 July 2012 - 11:44 PM

Hi Resonator,

Please, send your email address in a PM to me and I will forward it to my contact person at Lavasoft, then someone at Lavasoft support will be able to contact you directly. We volunteers in the forum can't handle license problems.

#3 CeciliaB

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Posted 01 August 2012 - 12:38 AM

Thanks, I have forwarded your email address to my contact person at Lavasoft.

#4 CeciliaB

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Posted 01 August 2012 - 03:57 PM

Have you received an email with enough information now?

#5 Resonator

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Posted 05 August 2012 - 04:47 PM

Cecilia,

Yes, I have received the required information.

I would like to recognize you as an extremely helpful volunteer.
Without your assistance my problem would have spanned a greater time period than necessary.
Thank you.

PS Janet is very happy with her new pc, and with your help

#6 CeciliaB

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Posted 05 August 2012 - 06:07 PM

You are welcome :)

I'm glad it has been solved.





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