5 year plus user of the free personal use version of Ad-Aware here. My longterm personal security suite includes: Avast Free, Spybot Search & Destroy, Ad-Aware, Malwarebytes, Spywareblaster, WinPatrol, PC Pitstop Optimize 3, CCleaner and Defraggler installed on 8 computers ranging from Win XP, VISTA to Win 7. Everything plays well together and I have been very happy with Ad-Aware until Ad-Aware needed to add an antivirus feature to Ad-Aware+. And since you cannot run two antivirus programs on a computer at the same time, something has to go. So we are forced to make a difficult choice. Dump Avast, an anti-virus program I like and has served me well for many years or turn off the anti-virus feature in Ad-Aware+ or uninstall Ad-Aware+ entirely. I searched the Ad-Aware+ program for quite a while looking for a simple, "Uncheck This" to turn off the antivirus feature but could not find it. I also Googled this issue and found that a lot of disgruntled and unhappy people were complaining about the same problem. So I decided to uninstall Ad-Aware+ until things got worked out. I also sent out a newsletter to my friends suggesting that they also uninstall Ad-Aware+ untill things got worked out too. In the meantime, another program that I use called ZoneAlarm was due for an upgrade and guess what? The new ZoneAlarm upgrade wants to add an anti-virus feature to it's free firewall too. Fortunately the ZoneAlarm install program gives you the option to add or not to add the anti-virus feature to the firewall. I wish Ad-Aware+ would offer this installation option as well. So several weeks have gone by since the initial introduction of the free Ad-Aware+ and I decided to see if Ad-Aware+ got enough feedback to make adjustments and today I called the support number Ad-Aware+ is urging us to call for the free Ad-Aware+ program. I got to speak with two people with heavy accents. The second person's accent was so strong I could barely comprehend him. The support tech said that the free Ad-Aware+ anti-virus feature can be turned off but he would have to take remote control of my computer to reinstall the program and then show me how to turn off the anti-virus feature but the phone line kept breaking up and finally it went dead and then the phone kept on ringing every 30 seconds and I could tell it was them cause I could hear the same office noise in the background but everytime I said hello even multiple times, nobody answered. So I hung up and then the phone would ring again and I would say hello multiple times and nobody answered and the calls kept on ringing several more times.
I really don't want someone to take remote control of my computer just to turn off an anti-virus feature and I don't want to try to understand someone who has such a very heavy accent that I honestly can't understand them.
So I would really appreciate if someone here who knows how to turn off the antivirus feature in the free Ad-Aware+ program would please instruct me. Pretend like I don't know anything and walk me through the installation of the free Ad-Aware+ program and then walk me through turning off the anti-virus feature. Thank you for your time. Sincerely... (By the way, twenty minutes into typing this the phone is still ringing every few minutes, it's them, I say hello and still nobody answers.)
Edited by dashby, 24 July 2012 - 10:12 PM.