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Computer reboots inexplicably when surfing

reboot inexplicably

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#1 new_user235

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Posted 19 July 2012 - 07:24 PM

Hello! The occurence in the title has happened to me twice and it started yesterday in the morning hours. I had been on the same page for a long time and suddenly the computer rebooted. An hours or so ago it happened again, on that same page. What is happening, is it a hacker, a virus, some kind of error in the browser? I use Google Chrome, I started using it less than a week ago.

Thank you for support!

#2 CeciliaB

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Posted 19 July 2012 - 10:24 PM

Hi new_user235,

Sorry, but it is impossible to answer your question. You can check if any errors or warnings are added to Event Viewer at the same time as the computer rebooted.

#3 rimtechmob

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Posted 20 July 2012 - 01:58 AM

re-seat your ram sticks and get rid of any dust were ram slots are with a brush
ps run a memory test scan from system repair press f8 when you do a reboot

#4 new_user235

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Posted 20 July 2012 - 10:20 AM

Ok thank you! Coming to think of it the fan is sounding strange. Where are the ram sticks? This is a Dell laptop. Thanks again!

#5 CeciliaB

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Posted 21 July 2012 - 04:43 PM

Usually you find the RAM sticks at the bottom under a removable cover. See http://www.ehow.com/...p-computer.html It is about installing a memory stick and not removing it for dust cleaning, but the procedure would be similar.

Do you know which web page it occurred on? Then someone else could try to visit it.

Have you had more unexpected reboots during these two days?

#6 rimtechmob

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Posted 22 July 2012 - 02:07 PM

If all else fails if you can a it take it to a tech and get them to check it it could be that the paste between cpu and fan is dry and needs replacing with new paste ie artic siver paste etc
get a full service done and tell them what the problems are




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