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Activation failed 10.1


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#1 testing1

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Posted 11 July 2012 - 01:32 PM

Hi

I have Ad-Aware free antivirus + (Not Activated) Version 10.1.211.3382.
Ad-Aware says "Your activation period expired. You must Activate to keep your protection up to date"
Old Ad-Aware's didn't need any activations, anyway they sent me this Free activation code to my mail address, what I copy+paste to "Paste Your Activation Key"- line, but always it says "Activation failed"

Thanx for any help.

#2 CeciliaB

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Posted 11 July 2012 - 04:47 PM

Hi testing1,

Have you tried to enter the code manually instead of pasting it?

#3 testing1

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Posted 11 July 2012 - 05:20 PM

Hi

Yes I have tried it(typed manually) twice for now -> "Activation failed! Please, try again later!"

Edited by testing1, 11 July 2012 - 05:24 PM.


#4 CeciliaB

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Posted 12 July 2012 - 12:22 AM

Hi,

I'll ask my contact person at Lavasoft what the problem could be.

#5 CeciliaB

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Posted 12 July 2012 - 05:10 PM

Hi,

I got a new license key from LS support that I have sent to you in a PM. Please, try to use that instead.

#6 testing1

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Posted 15 July 2012 - 10:08 AM

Thank you Cecilia again it works now.

One weird issue there was, when I was away computer some days, Ad-Aware ask again my name and mail address and sent me a new license code, so I have 3 codes now(via mail 2 and Cecilia's). And I used Cecilia's code -> it start to working and definitions update was OK.

#7 CeciliaB

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Posted 15 July 2012 - 11:02 AM

You are welcome, testing1 :)

I'm glad that Ad-Aware finally is satisfied.




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