59 replies to this topic

[cootmaster]

every time i run live update it updates and a screen says PROGRAM CLOSED UNEXPETIVLY
OK/ CANCEL
i finish update then it restarts so i can scan

is 9x dying

[CeciliaB]

Hi cootmaster,

Maybe you need to reinstall Ad-Aware?

[cootmaster]

if i have do that ill prob just go w my other program
since i was going pull it when 9 runs out

[CeciliaB]

Since so many persons have wished to get a simpler Ad-Aware that can be run together with another antivirus program, maybe there will be such a program in the future.

What have you done with the computer since Ad-Aware could update without problems, for example installed, uninstalled, updated something?
Something must have happened that make Ad-Aware crash.

[sixdbs]

I've been getting this problem consistently for more than a week on two XP computers, running either manual or automatic updates. Unfortunately, I can't pin it down to anything specific that I've done.

I've not bothered to report it to you until now because I too am hoping for a simpler Ad-Aware that can be run together with another antivirus program, in my case Avast!

[cootmaster]

when crashes again ill post the picture
odd thing its not crashing it doesnt send the crash screen send to ms it closes restarts after update

[CeciliaB]

odd thing its not crashing it doesnt send the crash screen send to ms it closes restarts after update

Sorry, I cannot understand that, I don't know where to have ',' and '.'.

[Pierre67]

when crashes again ill post the picture
odd thing its not crashing it doesnt send the crash screen send to ms it closes restarts after update

Cecilia, try my correction:
'When it crashes again I will post the picture. It does not send the crash screens to Microsoft. It closes and restarts after update'

[CeciliaB]

Thank you, Peter

[CeciliaB]

@cootmaster and sixdbs:

A few weeks ago, 9.6 got a new splash screen with a "remind me later" feature. Did the crashes start at the same time you got that possibility or later on?
Have you selected to be reminded later?

[cootmaster]

ya seemed start AFTER nag screen this 2nd momth i got the nag but it did it this month w the crash
u think its -9x is out
ya i said remind later

Edited by cootmaster, 26 June 2012 - 01:59 PM.

[CeciliaB]

I know that the nag screen has been there more than one month. The "Remind me later" was added to the nag screen approx. 20-25th of May, that is one month ago. Did your crashes start one month ago or at some other time?

[cootmaster]

ya about if not imedatly with in the month

[sixdbs]

I'm sorry, I can't say with certainty when the crashing started. It could well have been about a month ago. Just to be clear, the message reads: "Ad-Aware was shut down unexpectedly and has generated an error report. By sending the error report to Lavasoft you can help us identify the problem and fix it. Click OK to send the report (no other information will be sent) or Cancel if you prefer not to send it." The Ad-Aware icon disappears from the system tray (when you roll your mouse over it) and returns when the update has finished.

I did click on "Remind me later" when it appeared and the nag screen didn't re-appear for a month.

[CeciliaB]

Thank you both for the information
I'll inform my contact person at Lavasoft.

[sixdbs]

Thank you Cecilia. I'll look forward to hearing about their reply; not only concerning the program crashing but, if they're prepared to comment yet, a simpler Ad-Aware that can be run together with another antivirus program.

[CeciliaB]

You are welcome

Lavasoft has started an investigation. Which Windows do you have?

[cootmaster]

ok kids heres the picture
THIS TIME it CRASHED 3x in a row w 3 alerts wo updating
it was idle

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[patclash]

ok kids heres the picture
THIS TIME it CRASHED 3x in a row w 3 alerts wo updating
it was idle

Hi , I have the same message alert when Adware updated ( automatically or manually it's the same)
That append from a month or so and this on two different PC running Windows XP SP3 french version

[CeciliaB]

Hi patclash, cootmaster and sixdbs,

What other antivirus program do you have?
Are you all three running Windows XP with Service Pack 3?