5 replies to this topic

[Davidiq]

I've just installed Ad-Aware Free. It shows as a free 30 day trial of Ad-aware Pro (OK by me) but when I try to do a scan the "scan" box remains greyed out. It seems to require an activation key which I haven't got. Can anyone help?

[megamind]

Dude you need to update ad-aware 10 to do a scan,about 30 day trial after 30 day you can register you free ad-aware 10 with a free registration key.

[Davidiq]

Thanks for the response but as I've just installed it (this afternoon) I don't get the reference to needing to do an update.

(BTW, I had it on my PC previously but I started seeing windows installer dialogue box keep appearing then failing because it couldn't find the right path. So I uninstalled ad-aware, then went for a clean re-install.)

[CeciliaB]

Which threat definition version is loaded in Ad-Aware?
Do you have another antivirus or similar program installed?

[Davidiq]

I don't know how to determine which threat definition is loaded. See my previous post - this is a re-install. There was something during the uninstall process about saving definitions which I paid no attention to. I have AVG.

But I think this is a sidetrack. I get a dialogue box asking for an activation key, I guess because it has installed as a free trial of Pro. It tells me that the key will have been sent to me by email.But the download I requested was the Free version and at no point did it ask for my email address - so not surprisingly I have no key.

[CeciliaB]

I don't recommend you to install Ad-Aware 10.1 in a computer that already has an antivirus program. It is too big risk for conflicts and serious problems. It is better that you keep Ad-Aware 9.6, which can be downloaded from FileHippo.

But to get definition version you click on the gear under "Antivirus & Antispyware" on the main screen of Ad-Aware and then select "Update Definitions" tab.

Everyone gets a free trial of Pro, since that is the only available installation file for Ad-Aware 10.1.