Ad Aware Pro Security will not finish full scanAd Aware Pro Security Scan
Posted 24 May 2012 - 12:15 PM
I upgraded to the Ad Aware Pro Security yesterday, version 10.1.211.3382.
It's currently on a free trial but when I try to do a full scan it progresses for about 20 seconds and then just stops. The scanning bar is still moving, giving the impression it is doing something, but the duration counter stops and the files it is currently scanning do not change.
All other anti-virus software etc are shut off at this point.
Anyone have any ideas or a similar issue?
Posted 24 May 2012 - 12:31 PM
Please, tell us what Windows version you have including if it is 32 och 64 bits, and what antivirus program etc. you have.
How do you shut off the antivirus program?
Posted 24 May 2012 - 12:37 PM
I am running it on Windows Vista, 32-bit OS.
I usually have Avast Antivirus and ZoneAlarm firewall running at the same time but close them down via the running programmes toolbar on the bottom right when running a scan of any kind.
Posted 24 May 2012 - 02:40 PM
I have discussed it with my contact person at Lavasoft and she thinks that there is some kind of conflict between these three programs. Even if you exit Avast and ZoneAlarm, their drivers (maybe even services) will be running and that together with drivers and services of Ad-Aware is too much.
Posted 24 May 2012 - 02:45 PM
Posted 24 May 2012 - 03:05 PM
When you open ZoneAlarm, it should somewhere be some information about which ZoneAlarm product you have.
Posted 24 May 2012 - 03:16 PM
I've had the three running side by side for at least a year now without these issue, but only just upgraded to the AdAware Pro Security trial where I'm having the issue. I guessed that maybe I had AdAware doing the same job as another of my programmes, you might be correct that it is the anti-virus. Do you think turning off the AdAware anti virus capabilities would solve this at all? If so I will give that a go.
Posted 24 May 2012 - 06:17 PM
If you want, it is still possible to use version 9.6 and it can be downloaded from FileHippo.
Posted 25 May 2012 - 10:48 AM
Posted 25 May 2012 - 10:57 AM
It's a SYSTEM32\CSESS.EXE. file.
Posted 25 May 2012 - 11:39 AM
Is it the correct spelling or should it be csrss.exe?
Can you find the file in Computer/Windows Explorer, right-click it and select to scan it with Ad-Aware?
Posted 25 May 2012 - 05:31 PM
I am actually unable to stop or pause the scan once it reaches this point and I must force close it. After which point it states there is a critical error everytime I try to reboot it.
Posted 25 May 2012 - 05:49 PM
Can you make a copy of the file, put the copy on the desktop and then scan it with Ad-Aware by right-clicking it?
Be careful to copy the file and not move it.
Posted 25 May 2012 - 06:08 PM
Posted 25 May 2012 - 11:02 PM
Posted 27 May 2012 - 09:58 PM
What about scanning C:\Windows or some other folder with many files for example "My documents" if you have a lot of files in there?
Posted 28 May 2012 - 09:54 PM
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