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Solution if Ad-Aware does not start after clicking program icon


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#1 LS Ann

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Posted 17 May 2012 - 10:56 AM

First solution is to open Task Manager and kill AdAware.exe, all AdAwareLauncher.exe and AdAwareService.exe (if they are there) and try to start the program.

If problem remains, do the following:

Go to Start -> Run, type cmd and press Enter. Or go to Start -> type cmd in the field “Search programs and filed”, right click on cmd it and choose “Run as Administrator”. Automatically it opens with C:\Users\username directory and you should go to the Program Files.

For that you should type cd ..\..\ and press Enter. It should looks like C:\Users\username>cd ..\..\. After cd should be space. After pressing Enter it looks like C:\>.
Then you should go to Program Files (x86)\Ad-Aware Antivirus (for 64bits OS) or Program Files\Ad-Aware Antivirus (for 32bits OS). For this you can use the Tab key, pressing it you will find necessary folder, after each folder you should type/. Or you can just type "Program Files (x86)\Ad-Aware Antivirus\AdAware.exe" /regserver and it will look like C:\>"Program Files (x86)\Ad-Aware Antivirus\AdAware.exe" /regserver and press Enter.



The same should be done for AdAwareService.exe, first with /regserver , then with -service.
After pressing Enter you will see C:\>. You should go to Program Files (x86)\Ad-Aware Antivirus (for 64bits OS) or Program Files\Ad-Aware Antivirus (for 32bits OS) as was done before but this time for AdAwareService.exe. You can do that pressing the Tab key or you can just type "Program Files (x86)\Ad-Aware Antivirus\ AdAwareService.exe" /regserver and it will look like C:\>"Program Files (x86)\Ad-Aware Antivirus\ AdAwareService.exe" /regserver and press Enter.
Now for AdAwareService.exe, with -service. Again, do that using the Tab key or you can just type "Program Files (x86)\Ad-Aware Antivirus\ AdAwareService.exe" -service and it will look like C:\>"Program Files (x86)\Ad-Aware Antivirus\ AdAwareService.exe" -service and press Enter.

#2 adaniel21

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Posted 17 May 2012 - 07:39 PM

LS Ann -
I had posted under the topic "Can't Launch Ad-Aware" (see Post #11 for the details about having this issue and what I've tried so far). I have gone through the steps you listed above, but I still have the same problem. When I double-click the Ad-Aware desktop icon, the program does not launch. Do you have any futher suggestions?

For now, due to time constraints, I'm going to uninstall Ad-Aware and install a different antivirus program.

#3 LS Ann

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Posted 18 May 2012 - 10:42 AM

Hello adaniel21,

I will write you in PM. Can you look and answer please?

Thanks,
Ann

#4 jp76

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Posted 22 May 2012 - 05:23 AM

Hi, can you please help me too?

I have the same problem, I followed your instructions but it didn't solve.

Thank you.

Edited by jp76, 22 May 2012 - 05:34 AM.


#5 CeciliaB

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Posted 23 May 2012 - 01:04 PM

Hi jp76,

Have you seen the PM from Ann?

#6 hammer87

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Posted 25 May 2012 - 12:07 AM

Also have this issue. I have contacted Lavasoft, and they started a case, but was either lost in the queue, or ignored. Not very happy with their tech support right now. Any help would def be appreciated.

#7 arfles

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Posted 25 May 2012 - 03:25 AM

These solutions didn't work for me either. I'm running Windows Vista 64-bit. I had uninstalled all other antivirus programs and it still would not open. Please assist!

#8 LS Ann

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Posted 25 May 2012 - 08:54 AM

Hello arfles and hammer87,

I will write you in PM. Can you look and answer please?

Thanks,
Ann

#9 CeciliaB

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Posted 25 May 2012 - 11:29 AM

Hi arfles,

Have you only done the usual uninstallation or have you also run the special clean-up/removal program that might be necessary to remove everything of your old antivirus program?

#10 Larry J. H.

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Posted 27 May 2012 - 08:16 AM

I've tried the above with no luck. Any help?

#11 LS Ann

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Posted 28 May 2012 - 10:17 AM

Hello Larry J. H.,

I will write you in PM. Can you look and answer please?

Thanks,
Ann

#12 deez11010

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Posted 05 June 2012 - 12:02 AM

I am also having the same issue. I;ve done the steps in the original post. I have uninstalled, redownloaded and reinstalled several times. I;ve disabled all other protections on my computer while trying to get this to run. Nothing has worked. Please help. I love AdAware and have used it for years.

#13 CeciliaB

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Posted 05 June 2012 - 11:14 AM

Hi deez11010,

It maybe is not enough to disable other antivirus and similar programs, since they probably have their drivers running anyway. What protections do you have on the computer?

#14 deez11010

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Posted 05 June 2012 - 10:03 PM

I have Avast, Spybot and Windows defender. I dont think I'll be uninstalling any of those just to try out the new version of AdAware. I think I'll just roll back to an older version of AdAware that does work with the programs I already have.

#15 CeciliaB

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Posted 05 June 2012 - 10:16 PM

I understand you and it is probably some kind of conflict between Ad-Aware 10 and Avast or Spybot S&D (specially the TeaTimer function can stop the necessary registry changes). You can download Ad-Aware 9.6 from FileHippo.

#16 deez11010

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Posted 06 June 2012 - 12:26 AM

Yeah, I hope they iron out whatever the conflicts are. I love the program, been using it for so long I feel "naked" without it on my system. I just like to have all the others available too. I'll be using the 9.6 until things are ironed out.

#17 Timmyj01

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Posted 12 June 2012 - 01:42 AM

I've had this problem as well. The reason I need to open the user interface is because Ad-Aware is blocking websites that I know are not malicious such as GetGlue.com. Even after uninstalling this software it is still blocking it. I guess I'm stuck with you so please help me get this going again.

#18 CeciliaB

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Posted 12 June 2012 - 11:13 AM

Hi Timmyj01,

Are you sure that you have uninstalled all Ad-Aware programs in Control Panel - Add and remove programs/Programs and features?

Please, report any false positives in the forum http://www.lavasofts...false-positive/ then Lavasoft can change the definitions.

Do get further help, please run DDS and let us see what is going on in your computer.
Save DDS to your desktop: http://download.blee...om/sUBs/dds.scr

Double-click on the DDS tool to run it.

When finished, DDS will open two (2) logs:
1. DDS.txt
2. Attach.txt

Save them to your desktop and paste their content into your answer.

When you have done that I will move your posts to a new topic to leave this topic for posts around its title.

#19 Timmyj01

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Posted 14 June 2012 - 12:17 AM

As far as I know Ad-Aware is uninstalled on my computer completely. It does not show up in "Programs and Features".
DDS.txt -

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_30
Run by Scheezo at 19:11:32 on 2012-06-13
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.4058.2589 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
c:\xampp\apache\bin\httpd.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\xampp\mysql\bin\mysqld.exe
C:\Program Files\Common Files\Native Instruments\Hardware\NIHardwareService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
C:\xampp\apache\bin\httpd.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\WUDFHost.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\BookmarkDAV_client.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Windows\system32\conhost.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Common Files\BSD\AppUpdater\BSDChecker.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\BOINC\boincmgr.exe
C:\Program Files (x86)\BOINC\boinctray.exe
C:\Program Files (x86) (x86)\Lexmark 2600 Series\lxdnmon.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86) (x86)\Lexmark 2600 Series\lxdnMsdMon.exe
C:\Program Files (x86)\BOINC\boinc.exe
C:\Windows\system32\conhost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\sppsvc.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Zune\ZuneNss.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://startsear.ch/?aff=1
uDefault_Page_URL = hxxp://www.dell.com
mStart Page = hxxp://startsear.ch/?aff=1
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuz0.dll
uURLSearchHooks: YTNavAssist.YTNavAssistPlugin Class: {81017ea9-9aa8-4a6a-9734-7af40e7d593f} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\YTNavAssist.dll
uURLSearchHooks: FroggyBoss Class: {539f76fd-084e-4858-86d5-62f02f54ae86} - C:\Program Files (x86)\Minibar\Froggy.dll
mURLSearchHooks: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuz0.dll
mWinlogon: Userinit=C:\Windows\SysWOW64\userinit.exe
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: IE5BarLauncherBHO Class: {78f3a323-798e-4aea-9a57-88f4b05fd5dd} - C:\Program Files (x86)\vShare.tv plugin\BarLcher.dll
BHO: MrFroggy Class: {856e12b5-22d7-4e22-9aca-ea9a008dd65b} - C:\Program Files (x86)\Minibar\Froggy.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: MinibarBHO: {aa74d58f-acd0-450d-a85e-6c04b171c044} - C:\Program Files (x86)\Minibar\Kango.dll
BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuz0.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
TB: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuz0.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
TB: VShareToolBar: {7ac3e13b-3bca-4158-b330-f66dbb03c1b5} - C:\Program Files (x86)\vShare.tv plugin\BarLcher.dll
uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
uRun: [AIM] "C:\Users\Scheezo\AppData\Local\AOL\AIM\aim.exe"
uRun: [MobileDocuments] C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
uRun: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
uRun: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
uRun: [com.apple.dav.bookmarks.daemon] C:\Program Files (x86)\Common Files\Apple\Internet Services\BookmarkDAV_client.exe
uRun: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
mRun: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
mRun: [BSDAppUpdater] C:\Program Files (x86)\Common Files\BSD\AppUpdater\BSDChecker.exe
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [boincmgr] "C:\Program Files (x86)\BOINC\boincmgr.exe" /a /s
mRun: [boinctray] "C:\Program Files (x86)\BOINC\boinctray.exe"
mRun: [lxdnmon.exe] "C:\Program Files (x86) (x86)\Lexmark 2600 Series\lxdnmon.exe"
mRun: [lxdnamon] "C:\Program Files (x86) (x86)\Lexmark 2600 Series\lxdnamon.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {AAA38851-3CFF-475F-B5E0-720D3645E4A5} - {AAA38851-3CFF-475F-B5E0-720D3645E4A5} - C:\Program Files (x86)\Minibar\MinibarButton.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
DPF: {682C59F5-478C-4421-9070-AD170D143B77} - hxxp://www.dell.com/support/troubleshooting/Content/Ode/pcd86.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
TCP: DhcpNameServer = 75.75.76.76 75.75.75.75
TCP: Interfaces\{A974F7D1-AE42-40B5-A2D1-2A827720DAE0} : DhcpNameServer = 75.75.76.76 75.75.75.75
TCP: Interfaces\{A974F7D1-AE42-40B5-A2D1-2A827720DAE0}\C41465F4E4E454 : DhcpNameServer = 65.32.5.111 65.32.5.112
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
BHO-X64: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
BHO-X64: 0x1 - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File
BHO-X64: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
BHO-X64: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO-X64: IE5BarLauncherBHO Class: {78F3A323-798E-4AEA-9A57-88F4B05FD5DD} - C:\Program Files (x86)\vShare.tv plugin\BarLcher.dll
BHO-X64: MrFroggy Class: {856E12B5-22D7-4E22-9ACA-EA9A008DD65B} - C:\Program Files (x86)\Minibar\Froggy.dll
BHO-X64: MrFroggy - No File
BHO-X64: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: MinibarBHO: {AA74D58F-ACD0-450D-A85E-6C04B171C044} - C:\Program Files (x86)\Minibar\Kango.dll
BHO-X64: Minibar BHO - No File
BHO-X64: Skype Plug-In: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64: SkypeIEPluginBHO - No File
BHO-X64: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuz0.dll
BHO-X64: Vuze Remote - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
TB-X64: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
TB-X64: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuz0.dll
TB-X64: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
TB-X64: VShareToolBar: {7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} - C:\Program Files (x86)\vShare.tv plugin\BarLcher.dll
mRun-x64: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
mRun-x64: [BSDAppUpdater] C:\Program Files (x86)\Common Files\BSD\AppUpdater\BSDChecker.exe
mRun-x64: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun-x64: [(Default)]
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [boincmgr] "C:\Program Files (x86)\BOINC\boincmgr.exe" /a /s
mRun-x64: [boinctray] "C:\Program Files (x86)\BOINC\boinctray.exe"
mRun-x64: [lxdnmon.exe] "C:\Program Files (x86) (x86)\Lexmark 2600 Series\lxdnmon.exe"
mRun-x64: [lxdnamon] "C:\Program Files (x86) (x86)\Lexmark 2600 Series\lxdnamon.exe"
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
Hosts: 127.0.0.1 www.spywareinfoforum.com
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Scheezo\AppData\Roaming\Mozilla\Firefox\Profiles\i733a2k8.default\
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - prefs.js: keyword.URL - hxxp://startsear.ch/?q=
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.53\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.65\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.69\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npCouponPrinter.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npMozCouponPrinter.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npvsharetvplg.dll
FF - plugin: C:\Program Files (x86)\Veetle\Player\npvlc.dll
FF - plugin: C:\Program Files (x86)\Veetle\plugins\npVeetle.dll
FF - plugin: C:\Program Files (x86)\Virtools\3D Life Player\npvirtools.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Scheezo\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll
FF - plugin: C:\Users\Scheezo\AppData\Local\Google\Update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: C:\Users\Scheezo\AppData\Local\Yahoo!\BrowserPlus\2.9.8\Plugins\npybrowserplus_2.9.8.dll
FF - plugin: C:\Users\Scheezo\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll
FF - plugin: C:\Users\Scheezo\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\Scheezo\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_235.dll
.
---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(yahoo.ytff.general.dontshowhpoffer, true);user_pref(general.useragent.extra.brc,
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;C:\Windows\system32\drivers\aswSnx.sys --> C:\Windows\system32\drivers\aswSnx.sys [?]
R1 aswSP;aswSP;C:\Windows\system32\drivers\aswSP.sys --> C:\Windows\system32\drivers\aswSP.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-1-3 63928]
R2 Apache2.2;Apache2.2;C:\xampp\apache\bin\httpd.exe [2010-10-17 20549]
R2 aswFsBlk;aswFsBlk;C:\Windows\system32\drivers\aswFsBlk.sys --> C:\Windows\system32\drivers\aswFsBlk.sys [?]
R2 aswMonFlt;aswMonFlt;\??\C:\Windows\system32\drivers\aswMonFlt.sys --> C:\Windows\system32\drivers\aswMonFlt.sys [?]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2012-3-22 44768]
R2 NIHardwareService;NIHardwareService;C:\Program Files\Common Files\Native Instruments\Hardware\NIHardwareService.exe [2009-7-17 4948992]
R2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2011-3-21 1153368]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\system32\DRIVERS\CtClsFlt.sys --> C:\Windows\system32\DRIVERS\CtClsFlt.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-5-16 136176]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-4-24 257696]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-5-16 136176]
S3 JLTECH0227;Dual Mode Camera;C:\Windows\system32\Drivers\jl2005c.sys --> C:\Windows\system32\Drivers\jl2005c.sys [?]
S3 MozillaMaintenance;Mozilla Maintenance Service;C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe [2012-5-4 129976]
S3 PCDSRVC{1E208CE0-FB7451FF-06020101}_0;PCDSRVC{1E208CE0-FB7451FF-06020101}_0 - PCDR Kernel Mode Service Helper Driver;C:\Program Files\Dell Support Center

\pcdsrvc_x64.pkms [2012-2-1 25072]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S3 WMZuneComm;Zune Windows Mobile Connectivity Service;C:\Program Files\Zune\WMZuneComm.exe [2011-8-5 306400]
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
2012-05-04 22:44:17 70304 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2012-05-04 22:44:17 419488 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2012-05-04 22:44:08 8744608 ----a-w- C:\Windows\SysWow64\FlashPlayerInstaller.exe
2012-03-31 06:05:57 5559664 ----a-w- C:\Windows\System32\ntoskrnl.exe
2012-03-31 04:39:37 3968368 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2012-03-31 04:39:37 3913072 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2012-03-31 03:10:03 3146240 ----a-w- C:\Windows\System32\win32k.sys
2012-03-30 17:12:13 42344 ----a-w- C:\cc_20120330_131202.reg
2012-03-30 11:35:47 1918320 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2012-03-17 07:58:57 75120 ----a-w- C:\Windows\System32\drivers\partmgr.sys
.
============= FINISH: 19:13:36.95 ===============


Attach.txt

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 3/15/2011 4:53:45 PM
System Uptime: 6/13/2012 7:08:25 PM (0 hours ago)
.
Motherboard: Dell Inc. | |
Processor: Pentium® Dual-Core CPU T4500 @ 2.30GHz | Microprocessor | 2300/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 287 GiB total, 47.347 GiB free.
D: is CDROM (UDF)
E: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: SBRE
Device ID: ROOT\LEGACY_SBRE\0000
Manufacturer:
Name: SBRE
PNP Device ID: ROOT\LEGACY_SBRE\0000
Service: SBRE
.
Class GUID:
Description: Ethernet Controller
Device ID: PCI\VEN_1969&DEV_2062&SUBSYS_04A61028&REV_C1\4&254645C0&0&00E2
Manufacturer:
Name: Ethernet Controller
PNP Device ID: PCI\VEN_1969&DEV_2062&SUBSYS_04A61028&REV_C1\4&254645C0&0&00E2
Service:
.
==== System Restore Points ===================
.
RP275: 6/1/2012 8:57:02 AM - Windows Update
RP276: 6/5/2012 5:55:25 PM - Windows Update
RP277: 6/6/2012 3:00:16 AM - Windows Update
RP278: 6/11/2012 8:52:01 PM - Removed Ad-Aware Antivirus.
RP279: 6/12/2012 7:06:11 PM - Restore Operation
.
==== Installed Programs ======================
.
3DVIA player 5.0.0.20
7-Zip 4.65
Accidental Damage Services Agreement
Ad-Aware Browsing Protection
Adobe AIR
Adobe Anchor Service CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe CSI CS4
Adobe Default Language CS4
Adobe Device Central CS4
Adobe Dreamweaver CS4
Adobe ExtendScript Toolkit CS4
Adobe Extension Manager CS4
Adobe Media Player
Adobe Output Module
Adobe PDF Library Files CS4
Adobe Reader X (10.1.3)
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe Type Support CS4
Adobe Update Manager CS4
Adobe XMP Panels CS4
Advanced Audio FX Engine
AIM 7
AIM for Windows
Amazon Kindle
Apple Application Support
Apple Software Update
avast! Free Antivirus
Banctec Service Agreement
BR's EXIFextracter v0.9
calibre
Comical 0.8
Connect
Coupon Printer for Windows
D3DX10
Dell Resource CD
Dell Webcam Central
Dell Wireless Driver Installation
Download Updater (AOL LLC)
Dropbox
ExifPro 1.0 Photo Viewer
Facebook Video Calling 1.2.0.159
facebookJS
ffdshow [rev 2527] [2008-12-19]
Final Draft
FormatFactory 2.60
GIMP 2.6.11
GoldWave v5.58
Google Chrome
Google Drive
Google Earth
Google Talk Plugin
Google Update Helper
GoToAssist Corporate
Haali Media Splitter
Hewlett-Packard ACLM.NET v1.1.0.0
HP Deskjet 1050 J410 series Help
HP Photo Creations
HP Product Detection
HP Update
IHMC CmapTools v5.04.02
Inkscape 0.48.1
IsoBuster 2.8
Java Auto Updater
Java™ 6 Update 22
Java™ 6 Update 30
kuler
LeechFTP
MediaWidget 6.0
Microsoft .NET Framework 4 Multi-Targeting Pack
Microsoft Application Error Reporting
Microsoft Expression Blend 3 SDK
Microsoft Expression Blend 4
Microsoft Expression Blend 4 Add-in for Adobe FXG Import
Microsoft Expression Blend SDK for .NET 4
Microsoft Expression Blend SDK for Silverlight 4
Microsoft Expression Blend SDK for Windows Phone 7
Microsoft Games for Windows - LIVE Redistributable
Microsoft Silverlight
Microsoft Silverlight 3 SDK
Microsoft Silverlight 4 SDK
Microsoft Silverlight Tools for Visual Studio 2010
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft Visual Studio 2010 Express for Windows Phone - ENU
Microsoft Visual Studio 2010 Service Pack 1
Microsoft Windows Phone 7 Developer Resources
Microsoft Windows Phone Developer Tools - ENU
Microsoft WSE 3.0 Runtime
Microsoft XNA Framework Redistributable 4.0
Microsoft XNA Game Studio 4.0
Microsoft XNA Game Studio 4.0 (ARP entry)
Microsoft XNA Game Studio 4.0 (Redists)
Microsoft XNA Game Studio 4.0 (Shared Components)
Microsoft XNA Game Studio 4.0 (Visual Studio)
Microsoft XNA Game Studio 4.0 (XnaLiveProxy)
Microsoft XNA Game Studio 4.0 Documentation
Microsoft XNA Game Studio 4.0 Windows Phone Extensions
Microsoft XNA Game Studio Platform Tools
Mozilla Firefox 12.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Native Instruments Controller Editor
Native Instruments Guitar Rig 4
Native Instruments GuitarRig Mobile IO Driver
Native Instruments Rig Kontrol 3 Driver
Native Instruments Service Center
Native Instruments Session IO Driver
NET Bible First Edition 2009
Notepad++
Octoshape add-in for Adobe Flash Player
OpenOffice.org 3.3
Photoshop Camera Raw
Pixel Ruler
PixFiler 5
Python 2.7.1
QuickTime
Revo Uninstaller 1.93
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Skype Toolbars
Skype™ 5.3
SONAR X1 Producer
Spotify
Spybot - Search & Destroy
Suite Shared Configuration CS4
TuneUp Companion 2.4.2.2
Uninstall Dual Mode Camera (ST606)
Unity Web Player
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Veetle TV 0.9.18
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
vShare.tv plugin 1.3
Vuze
Vuze Remote Toolbar
WCF RIA Services V1.0 SP1
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Media Player Firefox Plugin
Windows Phone 7 Add-in for Visual Studio 2010 - ENU
World Community Grid
WPF Toolkit February 2010 (Version 3.5.50211.1)
XAMPP 1.7.4
Yahoo! BrowserPlus 2.9.8
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
6/7/2012 2:29:28 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
6/13/2012 7:09:46 PM, Error: bowser [8003] - The master browser has received a server announcement from the computer TYLERZOE-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{A974F7D1-AE42-40B5-A2D1-2A827720DAE0}. The master browser is stopping or an election is being forced.
6/13/2012 7:09:20 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: SBRE
6/13/2012 7:07:55 PM, Error: Service Control Manager [7024] - The Apache2.2 service terminated with service-specific error Incorrect function..
6/13/2012 7:02:15 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Ad-Aware Service service to connect.
6/13/2012 7:02:15 PM, Error: Service Control Manager [7000] - The Ad-Aware Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
6/13/2012 2:42:34 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service Ad-Aware Service with arguments "" in order to run the server: {706FFEF5-7E90-4149-B038-B39106ECDB99}
6/13/2012 2:42:23 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SysMain service.
6/13/2012 2:42:16 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the SBSD Security Center Service service to connect.
6/13/2012 2:42:16 PM, Error: Service Control Manager [7000] - The SBSD Security Center Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
6/13/2012 1:58:02 PM, Error: Service Control Manager [7034] - The Ad-Aware service terminated unexpectedly. It has done this 1 time(s).
6/11/2012 9:21:56 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Dnscache service.
6/11/2012 8:55:31 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000001, 0x0000000000000002, 0x0000000000000008, 0x0000000000000001). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061112-22105-01.
6/10/2012 8:15:50 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.
.
==== End Of File ===========================

#20 CeciliaB

CeciliaB

    Volunteer

  • Moderator
  • 7237 posts

Posted 14 June 2012 - 02:06 PM

According to the Extra log "Ad-Aware Browsing Protection" is still installed, but I cannot see it in OTL.txt. Can you see it in your list of installed programs?

Please, attach a screen shot (PrintScreen, Snipping Tool) of the message displayed when you cannot access the blocked web sites to your answer.

------------
Some security advices:

Your start page in Internet Explorer "startsear.ch/?aff=1" isn't good, see http://www.mywot.com...rd/startsear.ch
The same page is used in Firefox (keyword.URL).

These add-ons in Internet Explorer are not good:
Vuze Remote Toolbar see http://www.systemloo...tbVuz2_dll.html
VShareToolBar see http://www.systemloo...rLcher_dll.html
MrFroggy Class see http://www.systemloo...Froggy_dll.html
MiniBar see http://www.systemloo...-Kango_dll.html

These are old versions with known vulnerabilities, which makes it easy to infect the computer from a web page:
Java™ 6 Update 22
Java™ 6 Update 30
Flash NPSWF32_11_2_202_235.dll in Firefox




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