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Can't restore quarantine files


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#1 eddyCF

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Posted 14 May 2012 - 05:47 PM

I am using the Ad-Aware Free version

Recently I scanned an external Data Storage and it was infected with a worm, so all my folders were put in quarantine and now i can't restore them.

Please help, is the first time i use Ad-Aware

#2 CeciliaB

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Posted 14 May 2012 - 06:37 PM

Hi eddyCF,

Which version of Ad-Aware do you have, 9.6, 10.0 or 10.1?
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#3 eddyCF

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Posted 14 May 2012 - 07:05 PM

9.6

Thanks

#4 CeciliaB

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Posted 14 May 2012 - 09:43 PM

You are welcome,eddyCF. :)

Please, open the log file, that Ad-Aware created during the scan, in Notepad. Copy its content and paste it into your answer here to let us see what Ad-Aware did. You find the log file here:
XP - C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Logs\Scan_<date information>.log
Vista and 7 - C:\ProgramData\Lavasoft\Ad-Aware\Logs\Scan_<date information>.log

Please, open the Quarantine page in Ad-Aware and take a screen shot (Print Screen), that you can attach to your answer. It would also be nice if you could take a screen shot of the quarantine folder. You find the quarantine folder here:
XP - C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Quarantine
Vista and 7 - C:\ProgramData\Lavasoft\Ad-Aware\Quarantine

Ask for details if you don't know who to do the above.

-----------
I have moved the topic from the forum "General support" to "Ad-Aware 9.x".
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#5 eddyCF

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Posted 16 May 2012 - 05:44 PM

Thank you CeciliaB,

I found a solution to recover my data.

In the folder options of my external data storage, I clear the check box of the Hide protected operating system files option, and I get acces to my info.

Muchas gracias, un saludo desde México!!! ^_^

Edited by eddyCF, 16 May 2012 - 05:47 PM.


#6 CeciliaB

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Posted 16 May 2012 - 06:02 PM

You are welcome, eddyCF :)

Good that you found a way to find your files, but then Ad-Aware had not moved them to quarantine. Do you need any help to investigate if there really was a worm and how it should be treated?

"Ingen orsak, en hälsning från Sverige!" ;)

#7 eddyCF

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Posted 18 May 2012 - 09:07 PM

Hi CeciliaB,

After backing my files, I selected the option that removed the objects in quarantine. Then I run a full scan on my pc and it was clean. I think for now my problem is solved.

But thanks a lot four your help, so cool that back there in Sweden there are very nice people! :D

#8 CeciliaB

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Posted 20 May 2012 - 02:45 PM

You are welcome and thank you very much for your kind words, eddyCF! :D
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