I installed the free offer of Ad Aware and my internet worked fine. Then after uninstalling it, because I didn't want to pay for the upgrade. My computer will connect to my router, but will not access the internet.
Please advise.
Ad aware 10 stopped internet access after uninstall
Started by
gbnoethen
, Apr 25 2012 05:40 PM
Unable to access internet
3 replies to this topic
#2
CeciliaB
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Posted 25 April 2012 - 06:08 PM
Hi gbnoethen,
To start with I suggest that you install Ad-Aware again to get the internet back.
How did you uninstall Ad-Aware? Did you do as suggested in Lavasoft's FAQ?
http://www.lavasoft....t=653&category=
Specially the first line before "Option 1".
Do you have another antivirus or similar program installed?
Note, that Ad-Aware 10 has a free version, just as version 9.
Edit:
Doing a system restore to a point before the Ad-Aware installation, usually solves these types of problems.
To start with I suggest that you install Ad-Aware again to get the internet back.
How did you uninstall Ad-Aware? Did you do as suggested in Lavasoft's FAQ?
http://www.lavasoft....t=653&category=
Specially the first line before "Option 1".
Do you have another antivirus or similar program installed?
Note, that Ad-Aware 10 has a free version, just as version 9.
Edit:
Doing a system restore to a point before the Ad-Aware installation, usually solves these types of problems.
#3
gbnoethen
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Newbie
Posted 26 April 2012 - 02:50 AM
Thank you for replying to my question.
No I didn't follow instructions to uninstall, I just used windows 7 control panel, uninstall.
I had loaded the toolbar also. I uninstalled this program because I read and re read your email to me about "free" Ad-aware. Wasn't aware it was a trial.
So I just uninstalled it. I have AVast as my antivirus. Just FYI, when I start my computer now after the uninstall, I get a brief windows cmd. window pop up that wasn't there before. So I guess my problem is in my registry entries AdAware made.
I will system restore, to a prior point, then go from there. If all works fine, I consider it resolved, if not, I'll try reinstalling your program and then following your instructions for uninstall, I do really appriciate your getting back to me on this.
Because of your quick response and help, I am considering reinstalling and paying for your services. This is the kind of service and company I want to do business with.
Thank you again.
No I didn't follow instructions to uninstall, I just used windows 7 control panel, uninstall.
I had loaded the toolbar also. I uninstalled this program because I read and re read your email to me about "free" Ad-aware. Wasn't aware it was a trial.
So I just uninstalled it. I have AVast as my antivirus. Just FYI, when I start my computer now after the uninstall, I get a brief windows cmd. window pop up that wasn't there before. So I guess my problem is in my registry entries AdAware made.
I will system restore, to a prior point, then go from there. If all works fine, I consider it resolved, if not, I'll try reinstalling your program and then following your instructions for uninstall, I do really appriciate your getting back to me on this.
Because of your quick response and help, I am considering reinstalling and paying for your services. This is the kind of service and company I want to do business with.
Thank you again.
#4
CeciliaB
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- Moderator
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Volunteer
Posted 26 April 2012 - 11:52 AM
You are welcome, gbnoethen 
Ad-Aware 10 is not supposed to be run together with another antivirus program, since it is a complete antivirus and antimalware program. You should uninstall Avast, including using their special removal program, before installing Ad-Aware.
http://www.avast.com/uninstall-utility
Ad-Aware 10 Free Antivirus+ is free to use, but when you install it you will get a 30 day trial period of Ad-Aware 10 Pro Security with more features (as a teaser).
Ad-Aware 10 is not supposed to be run together with another antivirus program, since it is a complete antivirus and antimalware program. You should uninstall Avast, including using their special removal program, before installing Ad-Aware.
http://www.avast.com/uninstall-utility
Ad-Aware 10 Free Antivirus+ is free to use, but when you install it you will get a 30 day trial period of Ad-Aware 10 Pro Security with more features (as a teaser).
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