Posted 19 April 2012 - 02:31 PM
I recently installed Ad-Aware 10.0.185.3207, and did a full scan. It found around 50 "infections", all of which I quarantined. I wanted to restore some of these files. I was, however, not able to do so for those inside ZIP or RAR folders. I am very frustrated by this. Is this a known issue?
Posted 19 April 2012 - 05:44 PM
Thank you for your post. I will verify this information and get back to you shortly.
Posted 19 April 2012 - 06:37 PM
You should be able to highlight the files that you want to restore and hit the restore button at the bottom of the screen. Please let me know if you have tried that and the result.
Posted 20 April 2012 - 05:40 AM
Posted 20 April 2012 - 03:21 PM
Thank you for your patience. This is an issue which I have flagged to my team and they are currently working on it. This issue should be resolved in our future Ad-Aware10 updates and releases. Please accept our apologies for the inconvenience this might have caused you.
Sharon - Lavasoft Support
Posted 21 April 2012 - 05:10 PM
Posted 22 April 2012 - 05:46 PM
Thank you for your reply. Please send me your email or Order ID (if you are a paid customer) so we can notify you when this has been resolved.
Karol - Lavasoft Support
Posted 26 April 2012 - 03:48 PM
I have set your post to hidden, but Karol will still be able to see it. The reason is that spam spiders are searching through all web pages looking for email addresses that can be used for spam, but they cannot see hidden posts.
Posted 07 May 2012 - 09:47 PM
Note, that it is very important that you don't uninstall version 10.0 since that might remove your quarantined files. For extra safety I would recommend that you do a copy of the quarantine folder before installing the new version.
Also tagged with one or more of these keywords: zip, rar, restore
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