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#1 Repairman

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Posted 15 April 2012 - 12:11 PM

Installed V10 and immediately got a BSOD in normal Mode. Restored system in Safe Mode.

Eventually got an installation with no BSOD in Normal Mode but application would not open, still opened V9.6 with an error message that a later version was available.

I Uninstalled V10 using Revo and reinstalled. This attempt ended in another BSOD.

V10 would run in Safe Mode. Again used restore.

System (Vista Home Premium) now running OK.

Is it my system or V10????

#2 LS Karol

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Posted 15 April 2012 - 03:08 PM

Thank you for your post. A major update will be released the week of April 23rd which should solve any issue you might have experienced with the blue screen. Please accept our apologies for the inconvenience this might have caused you.

If you need further assistance please send us an email with the issue and your system’s details:

If you are a paying User, please use the link below:

http://lavasoft.com/...ontact_support

If you are a Free User, please use the link below:

http://lavasoft.com/..._problem_report

Kind Regards,
Karol – Lavasoft Support

#3 CeciliaB

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Posted 15 April 2012 - 03:20 PM

Hi Repairman,

Do you have another antivirus program installed? If yes, that could be the reason I think. What do you say, Karol?

#4 megamind

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Posted 16 April 2012 - 06:46 AM

Most probably have other antivirus installed.

#5 LS Sharon

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Posted 16 April 2012 - 06:23 PM

Hi Cecilia, that is correct. The anti-virus may be what is causing the BSOD. In our next update on the week of Apr-23 should fix this issue.




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