7 replies to this topic

[rcsron]

A few months ago I had my ad aware renewed. Now when I run the program it come s up with a free version and I cant get hold of support to resolve this issue. I need the on line support to contact me and get this problem resolved. How can I get the support on line. I dont have a registration number . They done it on-line.
Ron Hampton
rcsron "to be removed" hotmail.com

Edited by CeciliaB, 16 January 2012 - 05:13 PM.
E-mail address obfuscated to stop spambots /CeciliaB

[LS Sharon]

Hi rcsron,

Please send me a personal message containing the email you have placed on the account at the time of purchase and I will gladly assist you.

[rcsron]

Hi Sharon
Well my name is Ronald C HAmpton That would be the name on the account.. It was 6-8 months ago. I do not remember the name off the tech. He took control of my Desktop and downloaded and activated the Lavasoft.
I know I paid for it because we used my Debit card. I cannot find anything. MAybe you can get on my computer and look around.
Thanks Ron

[LS Sharon]

hi rcsron,

Have you received the email from our lavasoft expert?

[rcsron]

Hi Sharon
Here is the info

Thank you for your recent purchase of a support session at Lavasoft Premium Services. Warren enjoyed helping you and can be reached again in the future, by clicking here.
We truly appreciate your business and hope we fully met your expectations. Please remember us next time you need technology support.

The details of your session, which may be used as an invoice or receipt, are below:
Session ID: LVS-6699747
Date of Purchase: Monday Aug 01 2011
Service: Premium Installation
Price: $29.99
* Please note that these charges will appear on your credit card statement as Lavasoft Premium Services.
**Click here to view your solution report.

Your opinion is important to us. If you haven't already done so, please provide feedback on your recent support session to help other customers select the right expert for their tech support needs.
We are constantly working to deliver superior service to our clients. You can help us improve by providing feedback. We would appreciate if you could take a moment and share your experience with us by completing this Feedback Form.

Thank you again and remember Lavasoft Premium Services is available 24 hours a day, 7 days a week.

Sincerely,

[CeciliaB]

Hi rcsron,

Haven't you this week received a new email from Lavasoft to the address you entered in your first post?

[rcsron]

Have you found my records from the info I sent?

[LS Sharon]

Hi rcsron,

You have asked for us to contact you on Tuesday at 10am your time. That is in an hour and a half our time.