Web Update Fails and Extremely Slow Downloadingadaware update
Posted 01 January 2012 - 12:10 AM
When I try to use Web Update, downloading proceeds extremely slowly - at 15 to 45 kbps per second. (Lavasoft AdAware is the only program I have this problem with.)
The Web Update download will reach a maximum of 20 to 40% complete, and then suddenly both the Web Update, and the main Lavasoft AdAware program disappear completely. I have tried repeatedly all afternoon, and each and every time it does the exact same thing. The only difference is the percentage of downloading that completes - it ranges between 20 and 40%.
Is Lavasoft having server problems? Could malware be terminating my update behind the scenes? Please help.
Posted 01 January 2012 - 03:25 PM
Posted 02 January 2012 - 11:11 AM
Lavasoft cannot see any problems with the update servers at the moment. Do you still have this problem or was it a temporary problem?
Posted 02 January 2012 - 07:33 PM
Posted 03 January 2012 - 05:46 PM
Please, test if you can update Ad-Aware now by using the built-in function. Lavasoft has made some changes.
Posted 04 January 2012 - 03:28 AM
Posted 04 January 2012 - 12:28 PM
Yes, some persons still have problems updating and Lavasoft is working to solve it for everyone.
Posted 05 January 2012 - 01:21 AM
Posted 05 January 2012 - 07:49 PM
I've been using Ad-Aware for years and this is the first time I've ever seen an issue like this.
Posted 05 January 2012 - 08:11 PM
Posted 06 January 2012 - 12:48 AM
If Ad-Aware continues to "flicker" when the update problem has been resolved, please come back for further investigation.
Posted 06 January 2012 - 03:44 PM
ALSO AM STILL UNABLE TO UPDATE. LAVASOFT NEEDS TO FIX THIS PROBLEM. HAVE NOT BEEN ABLE TO UPDATE SINCE 12/31/11. I CANNOT EVEN CONNECT TO THE UPDATE MANAGER. I GET THE MESSAGE "UNABLE TO CONNECT TO UPDATE MANAGER". WHAT IS GOING ON WITH AD-AWARE?
Edited by BERLO299, 07 January 2012 - 03:20 AM.
Posted 06 January 2012 - 06:52 PM
Please update us!
Posted 06 January 2012 - 08:14 PM
Sorry, but my contact person at Lavasoft is on vacation today and I will not receive any information until Monday.
The only advice I can give is to try to update when most people in North America is sleeping, or at least don't have their computers running.
Posted 07 January 2012 - 02:17 AM
Posted 07 January 2012 - 01:26 PM
Posted 07 January 2012 - 08:07 PM
We have isolated and fixed the issue blocking updates. Please update Ad-Aware - if you have any problems, please post here. Thank you for keeping us up to date with the issues you have been experiencing - it was very helpful.
Lavasoft Malware Labs
Posted 07 January 2012 - 08:17 PM
Posted 07 January 2012 - 08:22 PM
I'm sorry to say but the problem is as bad as ever, at least for me. Updates will not download, and the program keeps flickering off and on after the update fails.
I'm assuming you're using Ad-Aware Free or Pro. Can you delete the update.log file in..
XP: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Logs
Vista and 7 - C:\ProgramData\Lavasoft\Ad-Aware\Logs\
.. and update again? If you get a failure, post the contents of the update.log file here.
Lavasoft Malware Labs
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