56 replies to this topic

[mrjason]

I have internet access through Comcast cable, which is extremely fast (over 20 mbps download) and can usually download a 100mb file within a minute or two. I'm using Lavasoft AdAware 9.6.

When I try to use Web Update, downloading proceeds extremely slowly - at 15 to 45 kbps per second. (Lavasoft AdAware is the only program I have this problem with.)

The Web Update download will reach a maximum of 20 to 40% complete, and then suddenly both the Web Update, and the main Lavasoft AdAware program disappear completely. I have tried repeatedly all afternoon, and each and every time it does the exact same thing. The only difference is the percentage of downloading that completes - it ranges between 20 and 40%.

Is Lavasoft having server problems? Could malware be terminating my update behind the scenes? Please help.

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[DPinAZ]

I am having exactly the same problem. The first several files of the update loaded very quickly, but a large file then slowed to a crawl and finally ended with a crash. I have a pretty fast cable Internet connection.

[CeciliaB]

Hi,

Lavasoft cannot see any problems with the update servers at the moment. Do you still have this problem or was it a temporary problem?

[dwmartino]

I am also connected via Comcast. I an in Southern Florida. I am having the exact same issue trying to run manual updates today. This is my son's computer and I am not familiar with the frequency of automatic updates, but it has not had an update since 12/21. I suspect that this is the first time in months that a manual update has been attempted.

[CeciliaB]

Lavasoft is investigating the problem.

[CeciliaB]

Hi everybody,

Please, test if you can update Ad-Aware now by using the built-in function. Lavasoft has made some changes.

[zahava67]

I have an AT&T high-speed Internet connection and have never had a download problem until trying to run updates for Ad-Aware Pro 9.0.7. I'm running Windows XP, and I even disabled the firewall. That made no difference. When the firewall was up, I added aaw.service.exe, and that, too didn't work. The most I got to download was about 74%, and then I get an error message stating it can't connect to the server. I just downloaded this today, and I paid for it, and I'm really dissatisfied. Help, please.

[CeciliaB]

Hi zahava67,

Yes, some persons still have problems updating and Lavasoft is working to solve it for everyone.

[CeciliaB]

Lavasoft will receive some new hardware 5th of January. Hopefully that will be the final solution.

[PhilipJFry]

I just wanted to state that I am having the exact same problem with non-responsive downloads. However, in additional to the inability to download, I also wanted to mention that my version of Ad-Aware flickers on and off. It will be running just fine for hours, then all of a sudden it will disappear notification area on the Windows toolbar, then I'll get a warning message from Windows to turn on an Anti-Virus program, and then Ad-Aware will reappear and everything is back to normal. All this happens in a matter of seconds.

I've been using Ad-Aware for years and this is the first time I've ever seen an issue like this.

[bcman79]

Same problem.. Very frustrating. I hope with the new version that this issue will be fixed.

[CeciliaB]

Hi PhilipJFry,

If Ad-Aware continues to "flicker" when the update problem has been resolved, please come back for further investigation.

[BERLO299]

I


ALSO AM STILL UNABLE TO UPDATE. LAVASOFT NEEDS TO FIX THIS PROBLEM. HAVE NOT BEEN ABLE TO UPDATE SINCE 12/31/11. I CANNOT EVEN CONNECT TO THE UPDATE MANAGER. I GET THE MESSAGE "UNABLE TO CONNECT TO UPDATE MANAGER". WHAT IS GOING ON WITH AD-AWARE?

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Edited by BERLO299, 07 January 2012 - 03:20 AM.

[PhilipJFry]

January 5th has come and gone. Still unable to update. Still have the flickering issue.

Please update us!

[CeciliaB]

Hi PhilipJFry,

Sorry, but my contact person at Lavasoft is on vacation today and I will not receive any information until Monday.

The only advice I can give is to try to update when most people in North America is sleeping, or at least don't have their computers running.

[musicoder]

I've been having the same problem, with different computers and from different locations, so I'm quite sure it's not a problem on my end. Downloading other large files from other sites hasn't been a problem. I've even tried downloading the definitions file directly from http://download.lava...core.aawdef.zip as one of the support pages suggests. I hope this is resolved soon!

[lanedtul]

investigate quicker, this is getting irritating. i have 2 machines with paid subscriptions to pro i cant update. this so reminds me of a few years back when a version of adaware was pushed out and buggy as i never seen a prg be. i got rid of it and never came back for almost a year, by then they fixed it. then i was using free version, now im usin paid version, and this now, sheesh.

[LS Andy]

Hi all,

We have isolated and fixed the issue blocking updates. Please update Ad-Aware - if you have any problems, please post here. Thank you for keeping us up to date with the issues you have been experiencing - it was very helpful.

Regards,

Andy
Lavasoft Malware Labs

[PhilipJFry]

I'm sorry to say but the problem is as bad as ever, at least for me. Updates will not download, and the program keeps flickering off and on after the update fails.

[LS Andy]

I'm sorry to say but the problem is as bad as ever, at least for me. Updates will not download, and the program keeps flickering off and on after the update fails.

Hi PhilipJFry,

I'm assuming you're using Ad-Aware Free or Pro. Can you delete the update.log file in..

XP: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Logs
Vista and 7 - C:\ProgramData\Lavasoft\Ad-Aware\Logs\

.. and update again? If you get a failure, post the contents of the update.log file here.

Andy
Lavasoft Malware Labs