Failed to Connect to Service
Posted 27 September 2011 - 10:32 AM
For some time now (I can’t tell how long as I have not run it since installation), when I try to open it, it hangs on “Loading…” and after a minute or two it produces the message: “Connection Error, Failed to connect to service.”
Needless to say that I gave it full access with my firewall.
What’s wrong and how can I correct it?
Posted 28 September 2011 - 05:40 PM
The error message has nothing to do with internet, it is the Ad-Aware program that cannot get information from the Ad-Aware service running in the computer.
Have you another antivirus program that might interfere with Ad-Aware?
http://www.lavasofts...showtopic=26559 is written for an old version of Ad-Aware but it is still rather valid. Please, try the suggestions there.
Posted 28 September 2011 - 07:15 PM
Posted 28 September 2011 - 10:42 PM
I am glad it is solved, regardless of the reason.
Maybe Lavasoft does not want persons without computer knowledge to find where to turn off Ad-Watch
Posted 31 January 2012 - 03:38 PM
There were 36 occurrences on my XP system and 4 occurrences on Windows 7. The current situation is slightly different than all the previous ones - this time ad-aware.exe terminates instead of being a hung, non-cancellable process. And when I re-start Ad-Aware, I get the same message. Are there any diagnostic tools I can run on my system to diagnose the problem? I do not plan to reboot just to get ad-aware back so that I can do a scan; I will not reboot until something else forces a reboot, probably in two weeks on patch Tuesday. Thanks.
P.S. In a post previous to this, the poster, I believe, assumed that the service to which Ad-Aware could not connect was on the Internet. This is not the case. Ad-Aware.exe had finished its defnition updates and is re-starting. It is trying to re-connect to the piece of Ad-Aware that is always running (aawservice?). In my case now, adawarebp.exe is running, aawservice is not running..
Posted 01 February 2012 - 12:43 AM
Have you tried to start "Lavasoft Ad-Aware Service" (aawservice) according to the page I linked to in post #2?
There are log files in one of the Ad-Aware folders, but with Ad-Aware version 10 in beta test I think a problem in version 9 will get low priority (since it is not a common problem).
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