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Unable to login to support


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#1 TimmyS

TimmyS

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Posted 02 August 2011 - 06:08 PM

I purchased my version of Ad-awre pro directly from lavasoft. After a day or so I finally received my key but I am still unable to log into the support site with my email address. I have had a new password issued to me but I cannot login at all. Who can I contact to get this fixed?

#2 CeciliaB

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Posted 03 August 2011 - 01:21 AM

Hi TimmyS,

Have you followed the instructions in this post by LS Digger Barnes?
http://www.lavasofts...s...st&p=125583

If you still cannot login, please, send a PM (personal message) to support staff:
Holden http://www.lavasofts...?showuser=81560
LS Sharon http://www.lavasofts...?showuser=81592
with the needed private information, for example where and how you bought Ad-Aware, your serial number, email address etc.




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