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Ad-Aware will not update


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#1 Rowntree

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Posted 01 August 2011 - 02:40 PM

Yesterday Ad-Aware would not update. I uninstalled the program, reinstalled it and it still will not update.
The update manager flashes for a milli second and then nothing happens. This is on windows XP. Any ideas why
this is happening?

#2 CeciliaB

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Posted 03 August 2011 - 12:11 PM

Hi Rowntree,

Do you get any messages or crash dumps this time?
http://www.lavasofts...showtopic=31296

#3 Rowntree

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Posted 04 August 2011 - 01:33 AM

Hi Rowntree,

Do you get any messages or crash dumps this time?
http://www.lavasofts...showtopic=31296


No. Nothing this time

#4 BenjaminE1981

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Posted 04 August 2011 - 04:48 AM

No. Nothing this time

I'm having the same problem. My OS is Windows 7 64-bit.

Whenever I attempt update, it only crashes and restarts, with no error messages. Uninstall and reinstall went nowhere. What else do I do??? I guess I am out of luck until a member of the Lavasoft team responds to this.

Thank you very much,



Ben Edge (ClassicTVMan1981X)

#5 CeciliaB

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Posted 04 August 2011 - 10:23 AM

Hi,

Do you get any events in the Event Viewer at the same time as the update crashes?

The support for the free version of Ad-Aware is community based and it is seldom Lavasoft staff visit the forum.

#6 Rowntree

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Posted 04 August 2011 - 03:09 PM

No. Nothing this time

Today I downloaded Ad=Aware again and it works. The wonders of the electronic age.

Don't know what was wrong before, but glad it works now.

#7 BenjaminE1981

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Posted 04 August 2011 - 03:19 PM

Today I downloaded Ad=Aware again and it works. The wonders of the electronic age.

Don't know what was wrong before, but glad it works now.

It works now for me, too.

~Ben

#8 victoria8

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Posted 09 August 2011 - 02:20 AM

Is anyone else still having this problem?

My OS is also Windows 7 64 bit and I tried downloading another file and updating again today and it still won't work.

It starts but then displays an error message which says there is a problem with the Windows Installer Package, and that a program run as part of the setup did not finish as expected, and to contact the package vendor.

Anyone able to offer any advice please?

#9 progresso

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Posted 09 August 2011 - 05:53 PM

Anyone able to offer any advice please?


Uninstall Ad-Aware, they are unable to fix these update problems :mellow:

#10 CeciliaB

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Posted 10 August 2011 - 01:12 PM

Is anyone else still having this problem?

My OS is also Windows 7 64 bit and I tried downloading another file and updating again today and it still won't work.

It starts but then displays an error message which says there is a problem with the Windows Installer Package, and that a program run as part of the setup did not finish as expected, and to contact the package vendor.

Anyone able to offer any advice please?

Which file did you download before and which file did you download today?
Is it possible for you to install or uninstall other programs that are using 'Windows Installer'? Usually that message indicates a general Windows problem and not a problem with a specific installation.




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