ignore list is ignored (!) after daily signatures update
Posted 30 July 2011 - 10:13 AM
I installed a keylogger on my pc, and I want it to remain there. I added all its files to the ignore list and adaware succesfully ignore it during the next scans but as soon as adaware downloads some signature update, it forgets my decision and asks me again waht to do with them (quarantine, delete,...). It's very frustrating and annoying, since adaware updates itself every day! More over, is there a way to exclude a complete folder, instead of single files?
I read a similar issue in the old 8 version. If this behaviour cannot really be fixed, I guess shall consider moving to another product.
Posted 01 August 2011 - 04:31 PM
I have reported your problem to my contact person at Lavasoft. They will look into it as soon as possible.
Posted 08 September 2011 - 01:44 PM
Lavasoft has not been able to reproduce the error. Is it possible for you to upload the keylogger files or give an address where it can be downloaded?
Posted 30 January 2012 - 03:39 AM
Posted 30 January 2012 - 12:05 PM
It is well-known that in some installations of Ad-Aware the ignore function is not working properly. The function has been rewritten in Ad-Aware version 10, that probably will be released in February, see http://www.lavasoft....ft/company/blog Let us hope that it then has been fixed for everyone.
Ad-Aware doesn't react to certain file names but to the content and behaviour of files. It will not find all files called show.exe malicious. If antivirus programs discovered malicious files based on their names, all malicious files would have the same name as files that are part of Windows and then never be discovered.
Lavasoft would very much appreciate if you reported the file as false positive. You and many others would then get rid of the problem that an innocent file is reported as malicious.
Posted 15 February 2012 - 03:30 PM
Posted 16 February 2012 - 01:19 PM
It may take up to 48 hours until support answers. If you have waited more than that, please, write here and I will try to get in touch with support.
Do you think the files are good files and Ad-Aware reports them as false positives?
In that case you can report them to Lavasoft and they will change the signatures so Ad-Aware will no longer detect the files. Please, either fill in the form on http://lavasoft.com/...e_positives.php or follow the guide http://www.lavasofts...showtopic=18033 to give Lavasoft all the information they need to be able to investigate if it is a false positive.
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