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#1 rml123

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Posted 28 July 2011 - 03:54 PM

Hi

I am running the latest version (as of 28-07-2011) of Ad-Aware free on Windows XP.

When i started a Smart Scan it got stuck after examining about 3800 files (0 objects found). The current object is blank. The scan time is increasing but the number of files scanned stays the same. When the Smart Scan gets stuck the Stop Scan fails. I have tried the Stop Scan icon and the right-click menu option in the system tray but it ignores it. If i close the Ad-Aware scan window, the scan continues in the background. When i re-open Ad-Aware the scan re-appears with 0 objects scanned and found. All other menus are inaccessible (Main / Scan / Ad-Watch / Extras / About). I have to exit Ad-Aware and open it again to be able to use it. But when i start a new scan the same problem occurs. I've tried re-installing Ad-Aware but that didn't help.

any ideas?

thanks...

#2 CeciliaB

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Posted 29 July 2011 - 12:48 PM

Hi rml123,

If would be very kind of you if you could try to find out which file that Ad-Aware cannot handle correctly. Try to observe which folder and files that are displayed before Ad-Aware hangs. When you have found the folder and maybe files, you can check single files by right-clicking them and select an Ad-Aware scan of that particular file until you find the file that cannot be checked. Then the file could be sent to Lavasoft for further investigation.

#3 rml123

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Posted 01 August 2011 - 01:39 PM

Hi rml123,

If would be very kind of you if you could try to find out which file that Ad-Aware cannot handle correctly. Try to observe which folder and files that are displayed before Ad-Aware hangs. When you have found the folder and maybe files, you can check single files by right-clicking them and select an Ad-Aware scan of that particular file until you find the file that cannot be checked. Then the file could be sent to Lavasoft for further investigation.


Thanks for your help. I've run the scan a few more times and on each occasion, the last "current object" before it goes blank is "ad-aware.exe"

#4 CeciliaB

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Posted 01 August 2011 - 04:43 PM

Thanks, I have forwarded the information to my contact person at Lavasoft.

Did you uninstall Ad-Aware following this instruction?
How to uninstall Ad-Aware 9.0

#5 rml123

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Posted 02 August 2011 - 10:24 AM

Thanks, I have forwarded the information to my contact person at Lavasoft.

Did you uninstall Ad-Aware following this instruction?
How to uninstall Ad-Aware 9.0


No, i used "Add/Remove Programs".

#6 CeciliaB

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Posted 02 August 2011 - 04:57 PM

Then I suggest that you follow the instruction.

#7 CeciliaB

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Posted 03 August 2011 - 11:23 AM

Does Ad-Aware stuck if you right-click "ad-aware.exe" and select to have it scanned by Ad-Aware?

#8 rml123

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Posted 03 August 2011 - 12:15 PM

OK i removed Ad-Aware as per your instructions via Revo and re-installed version 9.0.7. I ran a smart scan and again after a few seconds it hung and could not be stopped without shutting Ad-Aware down.

This time, it was not Ad-Aware.exe as the last current object before it goes blank. After 3 attempts the last file i could see was different each time but all 3 resided in Windows/System32.

I did a right-click scan on the contents of this folder and again it hung and after some trial and error attempts on a decreasing amount of files i found the file that is causing the problem. It is called h323log.txt which is blank and has 0 bytes. There are 2 other h323*.* files nearby which are related to Microsoft H.323 Media Service Provider which i've never heard of.

I cannot delete the file, even after a reboot it repeatedly says "being used by another person or program".

Any ideas how to delete, or why Ad-Aware scan hangs trying to scan an empty text file?

#9 CeciliaB

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Posted 03 August 2011 - 12:44 PM

Thank you for all your work. :huh:

Maybe it is because the file is used Ad-Aware hangs, but of course it shouldn't. I'll talk to my contact person at Lavasoft. He suggested earlier that you should upload the file but since it is empty I think there is no need to do that.
Have you had other issues with your computer, other programs that hangs, blue screen of death etc?

#10 rml123

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Posted 03 August 2011 - 01:55 PM

Thank you for all your work. :huh:

Maybe it is because the file is used Ad-Aware hangs, but of course it shouldn't. I'll talk to my contact person at Lavasoft. He suggested earlier that you should upload the file but since it is empty I think there is no need to do that.
Have you had other issues with your computer, other programs that hangs, blue screen of death etc?


No other issues...

#11 CeciliaB

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Posted 08 August 2011 - 11:55 AM

Is Ad-Aware still hanging on the same file?

#12 rml123

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Posted 08 August 2011 - 01:40 PM

Is Ad-Aware still hanging on the same file?


Yes.

#13 rml123

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Posted 08 August 2011 - 04:07 PM

OK i have some more information.

I found the offending file by trial and error reducing the number of files each time. This method did not account for the fact that there could be other files with the same problem. I have now scanned every file in the Windows/System32 folder and there are 2 more files which have the same problem. I have run a scan of all files in this folder except the offending 3 and it works fine, so i know there are no more in this folder. The 3 files all make a Context Menu Scan hang on the individual files.

The other 2 files are px.ini which is a configuration file of 0 bytes. This is a Sonic Solutions file which i believe is a config for Roxio DVD Burner software. I do not want to attempt to delete this file as this could cause the Roxio software to stop working.

Also there is a file called MRT.exe. This is Windows Malicious Software Removal Tool. I believe this is a genuine app that comes with Windows Updates.

I have scanned all three files with Sophos and there is apparently nothing wrong with them.

Finally, there are a lot of folders in Windows/System32. I started a scan of these and again it got stuck in a sub-folder. I don't believe it is worth spending time investigating which file it was at this point when there is already a sample of the three aforementioned files.

#14 CeciliaB

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Posted 08 August 2011 - 04:42 PM

Thanks for your effort! B)

If you make copies of the three files, for example on the desktop, and let Ad-Aware scan them. Does Ad-Aware get stuck then?
If yes, please upload the copies.

#15 rml123

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Posted 08 August 2011 - 05:27 PM

Thanks for your effort! B)

If you make copies of the three files, for example on the desktop, and let Ad-Aware scan them. Does Ad-Aware get stuck then?
If yes, please upload the copies.


Yes, the copied versions get stuck. The message board will not upload the 0 bytes files. After hitting Upload, a message is returned "You did not select a file to upload"

I have zipped the MRT.exe as it was taking too long to upload. The zip file itself can be successfully scanned but not the executable it contains. I have managed to upload it (see attached)

Attached Files

  • Attached File  MRT.zip   16.03MB   112 downloads


#16 rml123

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Posted 16 August 2011 - 01:17 PM

Any solution yet?

A little more info - i received a Windows Update today which overwrote the MRT.exe file (the one in system32, i still have the previous one on the desktop). This new file also hangs when i perform a context menu scan on it.

Edited by rml123, 16 August 2011 - 01:46 PM.


#17 CeciliaB

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Posted 17 August 2011 - 06:22 PM

Due to vacations Lavasoft is still investigating the issue.

#18 CeciliaB

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Posted 02 September 2011 - 12:12 PM

Lavasoft has not been able to reproduce your issue with those files. If you still have problems with those files after the update of Ad-Aware to 9.5, they suggest that you try to unlock the files with, for example, Unlocker.
http://www.filehippo...nload_unlocker/

#19 rml123

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Posted 02 September 2011 - 01:47 PM

Lavasoft has not been able to reproduce your issue with those files. If you still have problems with those files after the update of Ad-Aware to 9.5, they suggest that you try to unlock the files with, for example, Unlocker.
http://www.filehippo...nload_unlocker/


When is the update to Ad-Aware to 9.5 available as my scan still doesn't work?

edit : having started Ad-Aware i see it's already available, i'll install it and report back.

Edited by rml123, 02 September 2011 - 01:51 PM.


#20 rml123

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Posted 02 September 2011 - 05:06 PM

I updated to Ad-Aware 9.5.1.

The new version does not fix the problem, the scan hangs on certain files.

I tried Unlocker on them. It says "No Locking Handle Found". The files were never locked, i am able to rename them in Windows without using Unlocker.

Edited by rml123, 02 September 2011 - 05:07 PM.





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