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No Key (Purchase Problem)


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#1 TimmyS

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Posted 27 July 2011 - 09:25 PM

I purchased an upgrade to pro through the website today. On the u-bill screen it said I would receive my key within 5 minutes. I did not receive the key. To make matters worse after talking to u-bill support who has my purchase on file I cannot log into lavasoft customer support even after retrieving my password for the associated email address on the purchase. I am pretty flustered at this point as I have no way to get the product I paid for and no way to contact technical support. What do I do?

#2 Pierre67

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Posted 27 July 2011 - 11:52 PM

Use the link in my reply to contact Lavasoft Support.
regards, Peter.

I do NOT use Lavasoft Ad-Aware and do NOT work for Lavasoft. I just monitor the Forum from time to time.

IF IT AIN'T BROKE - DON'T FIX IT!!!

#3 TimmyS

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Posted 28 July 2011 - 02:23 PM

Problem solved thanks

Edited by TimmyS, 28 July 2011 - 03:45 PM.


#4 Pierre67

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Posted 29 July 2011 - 12:11 AM

Thanks for informing me. Did my link help you? I will have to replace it if it is no longer valid.
regards, Peter.

I do NOT use Lavasoft Ad-Aware and do NOT work for Lavasoft. I just monitor the Forum from time to time.

IF IT AIN'T BROKE - DON'T FIX IT!!!




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