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#1 raygun

raygun

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Posted 04 November 2010 - 02:26 PM

I'm running AAW 8.3.3

Getting this error since 28 Oct:

ERR [2852] 2010/11/04 07:57:35: Could not initialize SDK Manager
ERR [2852] 2010/11/04 07:57:35: Could not initialize SDK controller

Ad-Aware will not start. On the 28 Oct I reinstalled Ad-Aware because of this same problem. After going through its gyrations for updating, the app would launch fine. It seemed that everything was fine, however, today the problem manifested itself again and I notice that there are service logs for 31 Oct and 2 Nov with the aforementioned error.

Each time Ad-Aware is launched manually the above error is found in a new service log. System Event-viewer shows that Lavasoft service was successfully sent a start command. Immediately thereafter Lavasoft service entered the running state. 45 seconds later Lavasoft service entered the stop state. That probably coincides with the Ad-Aware update manager popup dissappearing. It displayes two empty bars w/out any progress at all. When it disappears, AAWservice disappears in task list (running at 99=100% CPU load), and only then only Ad-Aware.exe remains (0% CPU load). The Ad-Aware loading screen remains hung.

Update log containts the following entries:

MSG [1140] 2010/11/04 07:02:13: Downloading file: metafile.dat size: 66kB
MSG [1140] 2010/11/04 07:02:13: Connected: download.lavasoft.com//public/aawburgundy/
MSG [1140] 2010/11/04 07:02:45: Extended definition: current version is 7193 and latest is 7213
MSG [1140] 2010/11/04 07:02:50: Extended definition: current version is 7193 and latest is 7213
MSG [1140] 2010/11/04 07:03:32: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.143.aawdef] 150.143
MSG [1140] 2010/11/04 07:03:32: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.144.aawdef] 150.144
MSG [1140] 2010/11/04 07:03:32: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.145.aawdef] 150.145
MSG [1140] 2010/11/04 07:03:32: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.146.aawdef] 150.146
MSG [1140] 2010/11/04 07:03:32: Definition: update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\genotype.ows] 30112490.248872960
MSG [1140] 2010/11/04 07:04:23: Extended definition: applying 18 updates.
MSG [1140] 2010/11/04 07:10:29: Extended definition: Applying 18 updates failed
MSG [1140] 2010/11/04 07:10:29: Extended definition: Re-running definitions updater.
MSG [1140] 2010/11/04 07:11:05: Extended definition: current version is 7193 and latest is 7213
MSG [1140] 2010/11/04 07:11:59: Extended definition: applying 18 updates.
MSG [1140] 2010/11/04 07:24:20: Extended definition: applied 18 updates successfully, current version: 7213
MSG [1140] 2010/11/04 07:24:25: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\version.dat [aa26fa0aab7a4215a6eb877531d098d6]
MSG [1140] 2010/11/04 07:24:37: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\AAWService.exe [64f4e3cb984641dcba96081205f9e155]
MSG [1140] 2010/11/04 07:24:39: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\AAWTray.exe [e63016c9b56f2b3819b2cf6f4b278bc9]
MSG [1140] 2010/11/04 07:24:44: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Ad-Aware.exe [25ff551594b744f8a4800d540f4156bf]
MSG [1140] 2010/11/04 07:24:47: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Ad-AwareAdmin.exe [2e3f4b55aff427e61a16713d498b584e]
MSG [1140] 2010/11/04 07:24:58: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Ad-AwareCommand.exe [86b2100b74f22e0d94aa67df162b1992]
MSG [1140] 2010/11/04 07:25:00: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\AutoLaunch.exe [76f65276451ba5edf3507da35e1d88c4]
MSG [1140] 2010/11/04 07:25:10: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\CEAPI.dll [01fdda244b278449eddc265fb30ed6c3]
MSG [1140] 2010/11/04 07:25:11: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\PrivacyClean.dll [a16153505af438c4d8b443c03b4e571f]
MSG [1140] 2010/11/04 07:25:12: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\RPAPI.dll [fa7ddb36c79be117f092b11458581cef]
MSG [1140] 2010/11/04 07:25:12: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Rebrand.dat [1bf54fcbf47d1bb80caa021daeeb2f39]
MSG [1140] 2010/11/04 07:25:13: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\SBRE.dll [b1566bfa2d325a3fed994dd2a8df0045]
MSG [1140] 2010/11/04 07:25:26: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\SBTE.dll [aefa48b4db11b7ab758046a7966ae1bf]
MSG [1140] 2010/11/04 07:25:27: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\ShellExt.dll [a110192c71788406c4b9e9dffea74378]
MSG [1140] 2010/11/04 07:25:29: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\UpdateManager.dll [773020552400d6106167f17b740e698a]
MSG [1140] 2010/11/04 07:25:30: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Vipre.dll [62297e937f0199d9bfd799f7fe30947d]
MSG [1140] 2010/11/04 07:25:31: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\VipreBridge.dll [4bc59f1215e2744e8a5e599d7393bc7a]
MSG [1140] 2010/11/04 07:25:38: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aawapi.dll [20ae7eef79a5562c181a762576272c6b]
MSG [1140] 2010/11/04 07:25:39: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\kernexplorer.sys [0bd6d3f477df86420de942a741dabe37]
MSG [1140] 2010/11/04 07:25:41: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\lavalicense.dll [f6e87ff4abd0565ea15336ddf133e9f8]
MSG [1140] 2010/11/04 07:25:42: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\lavamessage.dll [262ace7ff37194b5d8141681222bfb4d]
MSG [1140] 2010/11/04 07:25:53: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\sbap.dll [9b96aeca9ea952ee5b62894b1dab9f64]
MSG [1140] 2010/11/04 07:26:04: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\threatwork.exe [fa071ef368429d7b41f24653f5a66504]
MSG [1140] 2010/11/04 07:26:06: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\DownloadGuard.exe [b798b11a23b68dca2dfd5fc9b00e1b33]
MSG [1140] 2010/11/04 07:26:06: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\DownloadGuardBHO.dll [8a05eaf6eccbaa39f97ea230a6bba44d]
MSG [1140] 2010/11/04 07:26:07: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Drivers\SBREDrv.sys [c1ae5d1f53285d79a0b73a62af20734f]
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\version.dat
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\AAWService.exe
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\AAWTray.exe
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\Ad-Aware.exe
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\Ad-AwareAdmin.exe
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\Ad-AwareCommand.exe
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\AutoLaunch.exe
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\CEAPI.dll
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\PrivacyClean.dll
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\RPAPI.dll
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\Rebrand.dat
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\SBRE.dll
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\SBTE.dll
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\ShellExt.dll
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\UpdateManager.dll
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\Vipre.dll
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\VipreBridge.dll
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\aawapi.dll
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\kernexplorer.sys
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\lavalicense.dll
MSG [1140] 2010/11/04 07:26:07: Component: install successful: C:\Program Files\Ad-Aware\lavamessage.dll
MSG [1140] 2010/11/04 07:26:08: Component: install successful: C:\Program Files\Ad-Aware\sbap.dll
MSG [1140] 2010/11/04 07:26:08: Component: install successful: C:\Program Files\Ad-Aware\threatwork.exe
MSG [1140] 2010/11/04 07:26:08: Component: install successful: C:\Program Files\Download Guard for Internet Explorer\DownloadGuard.exe
MSG [1140] 2010/11/04 07:26:08: Component: install successful: C:\Program Files\Download Guard for Internet Explorer\DownloadGuardBHO.dll
MSG [1140] 2010/11/04 07:26:08: Component: install successful: C:\WINDOWS\system32\Drivers/SBREDrv.sys
MSG [2928] 2010/11/04 07:26:11: Update finished
MSG [3780] 2010/11/04 07:26:37: Downloading file: metafile.dat size: 66kB
MSG [3780] 2010/11/04 07:26:37: Connected: download.lavasoft.com//public/aawburgundy/
MSG [3780] 2010/11/04 07:27:36: Extended definition: current version is 7213 and latest is 7213
MSG [3388] 2010/11/04 07:27:43: Update finished
MSG [3360] 2010/11/04 07:27:48: Downloading file: metafile.dat size: 66kB
MSG [3360] 2010/11/04 07:27:48: Connected: download.lavasoft.com//public/aawburgundy/
MSG [3360] 2010/11/04 07:28:27: Extended definition: current version is 7213 and latest is 7213
MSG [2848] 2010/11/04 07:28:29: Update finished
MSG [2184] 2010/11/04 07:39:26: Downloading file: metafile.dat size: 66kB
MSG [2184] 2010/11/04 07:39:26: Connected: download.lavasoft.com//public/aawburgundy/
MSG [2184] 2010/11/04 07:40:06: Extended definition: current version is 7213 and latest is 7213
MSG [2084] 2010/11/04 07:40:15: Update finished
MSG [2916] 2010/11/04 07:44:01: Downloading file: metafile.dat size: 66kB
MSG [2916] 2010/11/04 07:44:01: Connected: download.lavasoft.com//public/aawburgundy/
MSG [2916] 2010/11/04 07:44:38: Extended definition: current version is 7213 and latest is 7213
MSG [2916] 2010/11/04 07:44:41: Extended definition: current version is 7213 and latest is 7213
MSG [2880] 2010/11/04 07:44:45: Update finished
MSG [3412] 2010/11/04 07:45:37: Downloading file: metafile.dat size: 66kB
MSG [3412] 2010/11/04 07:45:37: Connected: download.lavasoft.com//public/aawburgundy/
MSG [3412] 2010/11/04 07:46:11: Extended definition: current version is 7213 and latest is 7213
MSG [3284] 2010/11/04 07:46:13: Update finished
MSG [2916] 2010/11/04 07:57:42: Downloading file: metafile.dat size: 66kB
MSG [2916] 2010/11/04 07:57:42: Connected: download.lavasoft.com//public/aawburgundy/
MSG [2916] 2010/11/04 07:58:16: Extended definition: current version is 7213 and latest is 7213
MSG [3028] 2010/11/04 07:58:18: Update finished
MSG [1644] 2010/11/04 08:05:47: Downloading file: metafile.dat size: 66kB
MSG [1644] 2010/11/04 08:05:47: Connected: download.lavasoft.com//public/aawburgundy/
MSG [1644] 2010/11/04 08:06:20: Extended definition: current version is 7213 and latest is 7213
MSG [3400] 2010/11/04 08:06:25: Update finished
MSG [3992] 2010/11/04 08:08:31: Downloading file: metafile.dat size: 66kB
MSG [3992] 2010/11/04 08:08:31: Connected: download.lavasoft.com//public/aawburgundy/
MSG [3992] 2010/11/04 08:09:08: Extended definition: current version is 7213 and latest is 7213
MSG [3968] 2010/11/04 08:09:11: Update finished

When I run Ad-Aware updates from Start, Programs - after a short period of time - a pop-up informs: software is up to date.

The following entries are contained in the AAW-Admin log:

MSG [1140] 2010/11/04 07:02:56: Update: Downloading file: aaw2009-excluded-build-150.143.aawdef.file size: 12kB
MSG [1140] 2010/11/04 07:02:56: Update: Downloading file: aaw2009-excluded-build-150.144.aawdef.file size: 11kB
MSG [1140] 2010/11/04 07:02:57: Update: Downloading file: aaw2009-excluded-build-150.145.aawdef.file size: 4kB
MSG [1140] 2010/11/04 07:02:57: Update: Downloading file: aaw2009-excluded-build-150.146.aawdef.file size: 7kB
MSG [1140] 2010/11/04 07:02:57: Update: Downloading file: CSC39-EN-7193-7194-I.sbr.sgn.file size: 227kB
MSG [1140] 2010/11/04 07:03:07: Update: Downloading file: CSC39-EN-7194-7195-I.sbr.sgn.file size: 2kB
MSG [1140] 2010/11/04 07:03:07: Update: Downloading file: CSC39-EN-7195-7197-I.sbr.sgn.file size: 177kB
MSG [1140] 2010/11/04 07:03:08: Update: Downloading file: CSC39-EN-7197-7198-I.sbr.sgn.file size: 132kB
MSG [1140] 2010/11/04 07:03:09: Update: Downloading file: CSC39-EN-7198-7199-I.sbr.sgn.file size: 226kB
MSG [1140] 2010/11/04 07:03:11: Update: Downloading file: CSC39-EN-7199-7200-I.sbr.sgn.file size: 217kB
MSG [1140] 2010/11/04 07:03:13: Update: Downloading file: CSC39-EN-7200-7201-I.sbr.sgn.file size: 186kB
MSG [1140] 2010/11/04 07:03:14: Update: Downloading file: CSC39-EN-7201-7202-I.sbr.sgn.file size: 129kB
MSG [1140] 2010/11/04 07:03:15: Update: Downloading file: CSC39-EN-7202-7204-I.sbr.sgn.file size: 796kB
MSG [1140] 2010/11/04 07:03:20: Update: Downloading file: CSC39-EN-7204-7205-I.sbr.sgn.file size: 249kB
MSG [1140] 2010/11/04 07:03:21: Update: Downloading file: CSC39-EN-7205-7206-I.sbr.sgn.file size: 221kB
MSG [1140] 2010/11/04 07:03:23: Update: Downloading file: CSC39-EN-7206-7207-I.sbr.sgn.file size: 177kB
MSG [1140] 2010/11/04 07:03:25: Update: Downloading file: CSC39-EN-7207-7208-I.sbr.sgn.file size: 147kB
MSG [1140] 2010/11/04 07:03:25: Update: Downloading file: CSC39-EN-7208-7209-I.sbr.sgn.file size: 95kB
MSG [1140] 2010/11/04 07:03:26: Update: Downloading file: CSC39-EN-7209-7210-I.sbr.sgn.file size: 93kB
MSG [1140] 2010/11/04 07:03:27: Update: Downloading file: CSC39-EN-7210-7211-I.sbr.sgn.file size: 222kB
MSG [1140] 2010/11/04 07:03:28: Update: Downloading file: CSC39-EN-7211-7212-I.sbr.sgn.file size: 174kB
MSG [1140] 2010/11/04 07:03:29: Update: Downloading file: CSC39-EN-7212-7213-I.sbr.sgn.file size: 56kB
MSG [1140] 2010/11/04 07:03:30: Update: Downloading file: genotype.ows.file size: 382kB
MSG [1140] 2010/11/04 07:03:32: Update: Applying update: aaw2009-excluded-build-150.143.aawdef
MSG [1140] 2010/11/04 07:03:32: Update: Applying update: aaw2009-excluded-build-150.144.aawdef
MSG [1140] 2010/11/04 07:03:32: Update: Applying update: aaw2009-excluded-build-150.145.aawdef
MSG [1140] 2010/11/04 07:03:32: Update: Applying update: aaw2009-excluded-build-150.146.aawdef
MSG [1140] 2010/11/04 07:03:32: Update: Applying update: genotype.ows
MSG [1140] 2010/11/04 07:04:23: Update: Applying update: Extended definition: applying 18 updates.
MSG [1140] 2010/11/04 07:11:59: Update: Applying update: Extended definition: applying 18 updates.
MSG [1140] 2010/11/04 07:24:25: Update: Downloading file: version.dat.file size: 0kB
MSG [1140] 2010/11/04 07:24:26: Update: Downloading file: AAWService.exe.file.lzma size: 323kB
MSG [1140] 2010/11/04 07:24:37: Update: Downloading file: AAWTray.exe.file.lzma size: 227kB
MSG [1140] 2010/11/04 07:24:39: Update: Downloading file: Ad-Aware.exe.file.lzma size: 348kB
MSG [1140] 2010/11/04 07:24:45: Update: Downloading file: Ad-AwareAdmin.exe.file.lzma size: 245kB
MSG [1140] 2010/11/04 07:24:47: Update: Downloading file: Ad-AwareCommand.exe.file.lzma size: 246kB
MSG [1140] 2010/11/04 07:24:59: Update: Downloading file: AutoLaunch.exe.file.lzma size: 87kB
MSG [1140] 2010/11/04 07:25:00: Update: Downloading file: CEAPI.dll.file.lzma size: 292kB
MSG [1140] 2010/11/04 07:25:10: Update: Downloading file: PrivacyClean.dll.file.lzma size: 33kB
MSG [1140] 2010/11/04 07:25:11: Update: Downloading file: RPAPI.dll.file.lzma size: 83kB
MSG [1140] 2010/11/04 07:25:12: Update: Downloading file: Rebrand.dat.file size: 43kB
MSG [1140] 2010/11/04 07:25:12: Update: Downloading file: SBRE.dll.file.lzma size: 105kB
MSG [1140] 2010/11/04 07:25:13: Update: Downloading file: SBTE.dll.file.lzma size: 342kB
MSG [1140] 2010/11/04 07:25:26: Update: Downloading file: ShellExt.dll.file.lzma size: 68kB
MSG [1140] 2010/11/04 07:25:27: Update: Downloading file: UpdateManager.dll.file.lzma size: 142kB
MSG [1140] 2010/11/04 07:25:29: Update: Downloading file: Vipre.dll.file.lzma size: 121kB
MSG [1140] 2010/11/04 07:25:30: Update: Downloading file: VipreBridge.dll.file.lzma size: 63kB
MSG [1140] 2010/11/04 07:25:31: Update: Downloading file: aawapi.dll.file.lzma size: 147kB
MSG [1140] 2010/11/04 07:25:39: Update: Downloading file: kernexplorer.sys.file.lzma size: 8kB
MSG [1140] 2010/11/04 07:25:39: Update: Downloading file: lavalicense.dll.file.lzma size: 116kB
MSG [1140] 2010/11/04 07:25:41: Update: Downloading file: lavamessage.dll.file.lzma size: 80kB
MSG [1140] 2010/11/04 07:25:42: Update: Downloading file: sbap.dll.file.lzma size: 176kB
MSG [1140] 2010/11/04 07:25:53: Update: Downloading file: threatwork.exe.file.lzma size: 233kB
MSG [1140] 2010/11/04 07:26:04: Update: Downloading file: DownloadGuard.exe.file.lzma size: 133kB
MSG [1140] 2010/11/04 07:26:06: Update: Downloading file: DownloadGuardBHO.dll.file.lzma size: 36kB
MSG [1140] 2010/11/04 07:26:06: Update: Downloading file: SBREDrv.sys.file.lzma size: 39kB
MSG [1140] 2010/11/04 07:26:07: Update: Applying update:
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: version.dat
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: AAWService.exe
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: AAWTray.exe
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: Ad-Aware.exe
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: Ad-AwareAdmin.exe
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: Ad-AwareCommand.exe
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: AutoLaunch.exe
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: CEAPI.dll
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: PrivacyClean.dll
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: RPAPI.dll
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: Rebrand.dat
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: SBRE.dll
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: SBTE.dll
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: ShellExt.dll
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: UpdateManager.dll
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: Vipre.dll
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: VipreBridge.dll
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: aawapi.dll
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: kernexplorer.sys
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: lavalicense.dll
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: lavamessage.dll
MSG [1140] 2010/11/04 07:26:07: Update: Applying update: sbap.dll
MSG [1140] 2010/11/04 07:26:08: Update: Applying update: threatwork.exe
MSG [1140] 2010/11/04 07:26:08: Update: Applying update: DownloadGuard.exe
MSG [1140] 2010/11/04 07:26:08: Update: Applying update: DownloadGuardBHO.dll
MSG [1140] 2010/11/04 07:26:08: Update: Applying update: SBREDrv.sys
MSG [1140] 2010/11/04 07:26:08: Update: finished
MSG [1140] 2010/11/04 07:26:08: Update: Reboot required
MSG [2916] 2010/11/04 07:44:43: Update: Applying update:
MSG [2916] 2010/11/04 07:44:43: Update: finished
WRN [3400] 2010/11/04 08:05:36: Could not set SE_TCB_NAME-privilege, check permissions, error code: 1300
MSG [1644] 2010/11/04 08:06:22: Update: Software is already up to date.
WRN [2132] 2010/11/04 08:17:17: Could not set SE_TCB_NAME-privilege, check permissions, error code: 1300
MSG [1072] 2010/11/04 08:18:17: Update: Software is already up to date.

What does it mean that SE_TCB_NAME-privilege could not be set? I'm logged in as Administrator.

Edited by raygun, 04 November 2010 - 02:31 PM.


#2 visitor

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Posted 05 November 2010 - 03:24 AM

Have you tried updating through the start menu or tray icon instead of trying to open the user interface?
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#3 raygun

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Posted 05 November 2010 - 05:14 AM

Have you tried updating through the start menu or tray icon instead of trying to open the user interface?


First off, Ad-Aware refuses to start - it hangs at the loading screen - so updaite w/in the GUI is not possible.

Secondly, I have AAWTray configured not to display; attempting to update through the systray icon is not possible. This issue has alwyas been one of contention, i.e., when the systray icon is disabled, AAWTray doesn't execute. To circumvent this, I have a shortcut to it in Startup folder. Furthermore, whenever AAW Service & Admin runs scheduled update, AAWTray gets terminated and doesn't get restarted after the update; I always have to relaunch AAWTray manually.

Thirdly, in between the log postings I mention:

"When I run Ad-Aware updates from Start, Programs - after a short period of time - a pop-up informs: software is up to date."

So it would appear no updates are necessary. Furthermore, I'm unclear what issues are evident per the update log, i.e. @ 10 Nov 4 0710 18 updates failed. The updater immediately re-ran and all 18 updates succeeded. However, there's clearly something wrong here in that at the end of the AAW Admin log it is indicated that:

Could not set SE_TCB_NAME-privilege, check permissions, error code: 1300

Succinctly put: Ad-Aware no longer starts. It does however create a service log with the entries I've indicated at the beginning of my first post. It creates such entry each time AAW is started (either manually or at boot time). As I initially indicated this problem surfaced 28 Oct the first time and required a re-install to get it to work. However the re-install didn't resolve the service log errors.

#4 raygun

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Posted 05 November 2010 - 12:39 PM

After uninstalling and reinstalling AAW 8.3.3 it comes to my attention that Ad-Aware Admin is not digitally signed in the v8.3.5 update. It is plausible that this issue ran afoul of my HIPS resulting in Ad-Aware Admin becoming sandboxed. This sandboxing causes the app to run w/untrusted permissions, i.e., essentially nothing is allowed.

I've remedied the sandboxing issue by configuring Ad-Aware Admin image to be 'trusted'. This is odd because LavaSoft AB is a default 'trusted vendor' by my HIPS, so nothing it does should get sandboxed. However, the 'trusted' app configuration is dependend on the hash of any arbitrary image, so if 8.3.6 is released w/out digital signage the same problem WILL reoccur.

It plausible that the first incident that occured 28 Oct was due to release of 8.3.4 (???). I didn't have any alerts concerning that but given that it appears the 18 failures evident in the above posted log WERE related to connection attempt by Ad-Aware component to a previously unknown IP address (which obviously got blocked). It would seem that any interference with the Ad-Aware update process causes Ad-Aware to go into a funk (resolvable only through reinstallation). That notwithstanding, the previously unknown IP address Ad-Aware attempted connection to has been added to the appropropiate IP zone (connections to that IP address will automatically be subseuqnently allowed). Quite preplexing why that should suddenly become an issue given that Ad-Aware's been running fine w/the same set of IP addys since Feb 2010 w/out any issue.

UPDATE: it appears that a mnor update occured at the time I originally posted this reply - Ad-AwareAdmin image being one of the AAW components updated - that resolved the invalid digital signature issue of the AAW Admin image: my HIPS doesn't sqwuak when I launch AAW despite having removed Ad-Aware Admin image from the explicitely trusted app configuration, i.e., HIPS utilizing default 'trusted vendor' permissions.

We'll see how it goes with the next scheduled auto-update (10 Nov 8 0433 EST); so far AAW 8.3.5 seems to be working fine AND ERRORS NO LONGER ARE BEING LOGGED IN THE SERVICE LOG EITHER.

Edited by raygun, 05 November 2010 - 11:37 PM.


#5 Mark53

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Posted 10 November 2010 - 12:33 PM

Hi,

I don't know whether it's the same problem, but Ad-Aware won't load either on my PC. I get a "could not connect to service" error pop-up at run time. I don't know where the logs file is located though. Please check out this issue, I can't use Ad-Aware anymore...

Thanks,
Mark

#6 visitor

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Posted 11 November 2010 - 04:58 AM

I get a "could not connect to service" error pop-up at run time.


There's a sticky topic for the connection error:

http://www.lavasofts...showtopic=27351
Before posting, please read the pinned topics atop the forums or check the Lavasoft searchable FAQs.

Lavasoft Support for Plus/Pro paid licenses.

Help fight malware! Upload Suspicious Files to Lavasoft.

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#7 ralphmalf

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Posted 11 November 2010 - 04:20 PM

There's a sticky topic for the connection error:

http://www.lavasofts...showtopic=27351



Oh, so i am not the only one.

I also tried the "service" thing, but it still failed.

I haven't got revo, is this only way to uninstall this dumb software?

Why dont lavasoft fix the issue?

#8 raygun

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Posted 15 November 2010 - 12:47 PM

The update didn't run as scheduled 10 Nov 8 0433 EST. No errors were discernable in any logs (either AAW or EventView). When I went into scheduled tasks and scheduled the update a few minutes into the future, I was required to enter the admin password. The update then ran fine at the newly scheduled time. No additional service log was created at that time. The scheduled AAW auto-update time automatically reverted back to the original Monday @ 0433 time some time over the course of the next 48 hours.

The following errors are apparent again in the C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Logs\service.logs:

ERR [3548] 2010/11/12 04:43:16: Could not initialize SDK Manager
ERR [3548] 2010/11/12 04:43:16: Could not initialize SDK controller

ERR [0584] 2010/11/15 04:38:17: Could not initialize SDK Manager
ERR [0584] 2010/11/15 04:38:17: Could not initialize SDK controller

Since the 10 Nov 08 0513 (resched autoupdate) the following AAWadmin.log entries have been appended to the existing log:

MSG [0468] 2010/11/12 04:34:12: Update: Downloading file: aaw2009-excluded-build-150.150.aawdef.file size: 5kB
MSG [0468] 2010/11/12 04:34:12: Update: Downloading file: aaw2009-excluded-build-150.151.aawdef.file size: 30kB
MSG [0468] 2010/11/12 04:34:12: Update: Downloading file: aaw2009-excluded-build-150.152.aawdef.file size: 18kB
MSG [0468] 2010/11/12 04:34:13: Update: Downloading file: aaw2009-excluded-build-150.153.aawdef.file size: 12kB
MSG [0468] 2010/11/12 04:34:13: Update: Downloading file: aaw2009-excluded-build-150.154.aawdef.file size: 15kB
MSG [0468] 2010/11/12 04:34:13: Update: Downloading file: aaw2009-excluded-build-150.155.aawdef.file size: 14kB
MSG [0468] 2010/11/12 04:34:13: Update: Downloading file: aaw2009-excluded-build-150.156.aawdef.file size: 6kB
MSG [0468] 2010/11/12 04:34:13: Update: Downloading file: CSC39-EN-7248-7249-I.sbr.sgn.file size: 259kB
MSG [0468] 2010/11/12 04:34:24: Update: Downloading file: CSC39-EN-7249-7250-I.sbr.sgn.file size: 59kB
MSG [0468] 2010/11/12 04:34:24: Update: Downloading file: CSC39-EN-7250-7251-I.sbr.sgn.file size: 9kB
MSG [0468] 2010/11/12 04:34:24: Update: Downloading file: CSC39-EN-7251-7253-I.sbr.sgn.file size: 252kB
MSG [0468] 2010/11/12 04:34:27: Update: Downloading file: CSC39-EN-7253-7254-I.sbr.sgn.file size: 37kB
MSG [0468] 2010/11/12 04:34:27: Update: Downloading file: CSC39-EN-7254-7255-I.sbr.sgn.file size: 29kB
MSG [0468] 2010/11/12 04:34:27: Update: Downloading file: CSC39-EN-7255-7256-I.sbr.sgn.file size: 104kB
MSG [0468] 2010/11/12 04:34:28: Update: Downloading file: CSC39-EN-7256-7259-I.sbr.sgn.file size: 1072kB
MSG [0468] 2010/11/12 04:34:35: Update: Downloading file: CSC39-EN-7259-7260-I.sbr.sgn.file size: 237kB
MSG [0468] 2010/11/12 04:34:36: Update: Downloading file: CSC39-EN-7260-7261-I.sbr.sgn.file size: 332kB
MSG [0468] 2010/11/12 04:34:38: Update: Downloading file: CSC39-EN-7261-7262-I.sbr.sgn.file size: 260kB
MSG [0468] 2010/11/12 04:34:40: Update: Downloading file: CSC39-EN-7262-7264-I.sbr.sgn.file size: 144kB
MSG [0468] 2010/11/12 04:34:41: Update: Downloading file: CSC39-EN-7264-7265-I.sbr.sgn.file size: 21kB
MSG [0468] 2010/11/12 04:34:41: Update: Downloading file: CSC39-EN-7265-7266-I.sbr.sgn.file size: 36kB
MSG [0468] 2010/11/12 04:34:42: Update: Downloading file: CSC39-EN-7266-7267-I.sbr.sgn.file size: 95kB
MSG [0468] 2010/11/12 04:34:42: Update: Downloading file: CSC39-EN-7267-7268-I.sbr.sgn.file size: 6kB
MSG [0468] 2010/11/12 04:34:42: Update: Downloading file: CSC39-EN-7268-7269-I.sbr.sgn.file size: 6kB
MSG [0468] 2010/11/12 04:34:42: Update: Downloading file: CSC39-EN-7269-7270-I.sbr.sgn.file size: 223kB
MSG [0468] 2010/11/12 04:34:44: Update: Downloading file: CSC39-EN-7270-7271-I.sbr.sgn.file size: 3kB
MSG [0468] 2010/11/12 04:34:44: Update: Downloading file: CSC39-EN-7271-7272-I.sbr.sgn.file size: 10kB
MSG [0468] 2010/11/12 04:34:44: Update: Downloading file: CSC39-EN-7272-7273-I.sbr.sgn.file size: 57kB
MSG [0468] 2010/11/12 04:34:45: Update: Downloading file: CSC39-EN-7273-7274-I.sbr.sgn.file size: 3kB
MSG [0468] 2010/11/12 04:34:45: Update: Downloading file: CSC39-EN-7274-7275-I.sbr.sgn.file size: 37kB
MSG [0468] 2010/11/12 04:34:45: Update: Downloading file: CSC39-EN-7275-7276-I.sbr.sgn.file size: 119kB
MSG [0468] 2010/11/12 04:34:46: Update: Downloading file: CSC39-EN-7276-7277-I.sbr.sgn.file size: 14kB
MSG [0468] 2010/11/12 04:34:46: Update: Downloading file: CSC39-EN-7277-7278-I.sbr.sgn.file size: 8kB
MSG [0468] 2010/11/12 04:34:46: Update: Downloading file: CSC39-EN-7278-7279-I.sbr.sgn.file size: 846kB
MSG [0468] 2010/11/12 04:34:54: Update: Downloading file: CSC39-EN-7279-7280-I.sbr.sgn.file size: 14kB
MSG [0468] 2010/11/12 04:34:55: Update: Downloading file: CSC39-EN-7280-7281-I.sbr.sgn.file size: 7kB
MSG [0468] 2010/11/12 04:34:55: Update: Downloading file: CSC39-EN-7281-7282-I.sbr.sgn.file size: 14kB
MSG [0468] 2010/11/12 04:34:55: Update: Downloading file: CSC39-EN-7282-7283-I.sbr.sgn.file size: 13kB
MSG [0468] 2010/11/12 04:34:55: Update: Downloading file: CSC39-EN-7283-7284-I.sbr.sgn.file size: 33kB
MSG [0468] 2010/11/12 04:34:55: Update: Downloading file: CSC39-EN-7284-7285-I.sbr.sgn.file size: 78kB
MSG [0468] 2010/11/12 04:34:56: Update: Downloading file: CSC39-EN-7285-7286-I.sbr.sgn.file size: 150kB
MSG [0468] 2010/11/12 04:34:57: Update: Downloading file: CSC39-EN-7286-7287-I.sbr.sgn.file size: 138kB
MSG [0468] 2010/11/12 04:34:58: Update: Downloading file: genotype.ows.file size: 403kB
MSG [0468] 2010/11/12 04:35:01: Update: Applying update: aaw2009-excluded-build-150.150.aawdef
MSG [0468] 2010/11/12 04:35:01: Update: Applying update: aaw2009-excluded-build-150.151.aawdef
MSG [0468] 2010/11/12 04:35:01: Update: Applying update: aaw2009-excluded-build-150.152.aawdef
MSG [0468] 2010/11/12 04:35:01: Update: Applying update: aaw2009-excluded-build-150.153.aawdef
MSG [0468] 2010/11/12 04:35:01: Update: Applying update: aaw2009-excluded-build-150.154.aawdef
MSG [0468] 2010/11/12 04:35:01: Update: Applying update: aaw2009-excluded-build-150.155.aawdef
MSG [0468] 2010/11/12 04:35:01: Update: Applying update: aaw2009-excluded-build-150.156.aawdef
MSG [0468] 2010/11/12 04:35:01: Update: Applying update: genotype.ows
MSG [0468] 2010/11/12 04:35:45: Update: Applying update: Extended definition: applying 35 updates.
MSG [0468] 2010/11/12 04:39:13: Update: Applying update: Extended definition: applying 35 updates.
MSG [0468] 2010/11/12 04:42:33: Update: Applying update:
MSG [0468] 2010/11/12 04:42:33: Update: finished
MSG [2072] 2010/11/15 04:34:06: Update: Downloading file: aaw2009-excluded-build-150.157.aawdef.file size: 3kB
MSG [2072] 2010/11/15 04:34:06: Update: Downloading file: aaw2009-excluded-build-150.158.aawdef.file size: 26kB
MSG [2072] 2010/11/15 04:34:06: Update: Downloading file: CSC39-EN-7287-7288-I.sbr.sgn.file size: 1787kB
MSG [2072] 2010/11/15 04:34:39: Update: Downloading file: CSC39-EN-7288-7289-I.sbr.sgn.file size: 234kB
MSG [2072] 2010/11/15 04:34:41: Update: Downloading file: CSC39-EN-7289-7290-I.sbr.sgn.file size: 5kB
MSG [2072] 2010/11/15 04:34:41: Update: Downloading file: CSC39-EN-7290-7291-I.sbr.sgn.file size: 147kB
MSG [2072] 2010/11/15 04:34:42: Update: Downloading file: CSC39-EN-7291-7292-I.sbr.sgn.file size: 111kB
MSG [2072] 2010/11/15 04:34:43: Update: Downloading file: CSC39-EN-7292-7293-I.sbr.sgn.file size: 109kB
MSG [2072] 2010/11/15 04:34:44: Update: Downloading file: CSC39-EN-7293-7294-I.sbr.sgn.file size: 132kB
MSG [2072] 2010/11/15 04:34:45: Update: Downloading file: CSC39-EN-7294-7295-I.sbr.sgn.file size: 103kB
MSG [2072] 2010/11/15 04:34:46: Update: Downloading file: CSC39-EN-7295-7296-I.sbr.sgn.file size: 73kB
MSG [2072] 2010/11/15 04:34:46: Update: Downloading file: CSC39-EN-7296-7297-I.sbr.sgn.file size: 117kB
MSG [2072] 2010/11/15 04:34:48: Update: Downloading file: CSC39-EN-7297-7298-I.sbr.sgn.file size: 63kB
MSG [2072] 2010/11/15 04:34:48: Update: Downloading file: CSC39-EN-7298-7299-I.sbr.sgn.file size: 8kB
MSG [2072] 2010/11/15 04:34:48: Update: Downloading file: CSC39-EN-7299-7300-I.sbr.sgn.file size: 11kB
MSG [2072] 2010/11/15 04:34:48: Update: Downloading file: CSC39-EN-7300-7301-I.sbr.sgn.file size: 59kB
MSG [2072] 2010/11/15 04:34:49: Update: Downloading file: CSC39-EN-7301-7302-I.sbr.sgn.file size: 258kB
MSG [2072] 2010/11/15 04:34:51: Update: Downloading file: CSC39-EN-7302-7303-I.sbr.sgn.file size: 36kB
MSG [2072] 2010/11/15 04:34:51: Update: Downloading file: CSC39-EN-7303-7304-I.sbr.sgn.file size: 7kB
MSG [2072] 2010/11/15 04:34:51: Update: Downloading file: CSC39-EN-7304-7305-I.sbr.sgn.file size: 4kB
MSG [2072] 2010/11/15 04:34:51: Update: Downloading file: CSC39-EN-7305-7306-I.sbr.sgn.file size: 205kB
MSG [2072] 2010/11/15 04:34:52: Update: Downloading file: CSC39-EN-7306-7307-I.sbr.sgn.file size: 1kB
MSG [2072] 2010/11/15 04:34:53: Update: Downloading file: CSC39-EN-7307-7308-I.sbr.sgn.file size: 213kB
MSG [2072] 2010/11/15 04:34:54: Update: Downloading file: CSC39-EN-7308-7309-I.sbr.sgn.file size: 40kB
MSG [2072] 2010/11/15 04:34:55: Update: Downloading file: CSC39-EN-7309-7310-I.sbr.sgn.file size: 28kB
MSG [2072] 2010/11/15 04:34:55: Update: Downloading file: CSC39-EN-7310-7311-I.sbr.sgn.file size: 21kB
MSG [2072] 2010/11/15 04:34:55: Update: Downloading file: CSC39-EN-7311-7312-I.sbr.sgn.file size: 67kB
MSG [2072] 2010/11/15 04:34:56: Update: Downloading file: CSC39-EN-7312-7313-I.sbr.sgn.file size: 7kB
MSG [2072] 2010/11/15 04:34:56: Update: Downloading file: CSC39-EN-7313-7314-I.sbr.sgn.file size: 11kB
MSG [2072] 2010/11/15 04:34:56: Update: Applying update: aaw2009-excluded-build-150.157.aawdef
MSG [2072] 2010/11/15 04:34:56: Update: Applying update: aaw2009-excluded-build-150.158.aawdef
MSG [2072] 2010/11/15 04:35:44: Update: Applying update: Extended definition: applying 27 updates.
MSG [2072] 2010/11/15 04:38:05: Update: Applying update:
MSG [2072] 2010/11/15 04:38:05: Update: finished

No obvious errors there. Moreover, the following entries have been appended to the update.log file:


MSG [0468] 2010/11/12 04:33:07: Downloading file: metafile.dat size: 70kB
MSG [0468] 2010/11/12 04:33:07: Connected: download.lavasoft.com//public/aawburgundy/
MSG [0468] 2010/11/12 04:33:42: Extended definition: current version is 7248 and latest is 7287
MSG [0468] 2010/11/12 04:34:10: Extended definition: current version is 7248 and latest is 7287
MSG [0468] 2010/11/12 04:35:01: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.150.aawdef] 150.150
MSG [0468] 2010/11/12 04:35:01: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.151.aawdef] 150.151
MSG [0468] 2010/11/12 04:35:01: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.152.aawdef] 150.152
MSG [0468] 2010/11/12 04:35:01: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.153.aawdef] 150.153
MSG [0468] 2010/11/12 04:35:01: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.154.aawdef] 150.154
MSG [0468] 2010/11/12 04:35:01: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.155.aawdef] 150.155
MSG [0468] 2010/11/12 04:35:01: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.156.aawdef] 150.156
MSG [0468] 2010/11/12 04:35:01: Definition: update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\genotype.ows] 30113898.934920192
MSG [0468] 2010/11/12 04:35:45: Extended definition: applying 35 updates.
MSG [0468] 2010/11/12 04:37:55: Extended definition: failed applying 35 updates
MSG [0468] 2010/11/12 04:37:55: Extended definition: Re-running definitions updater.
MSG [0468] 2010/11/12 04:38:28: Extended definition: current version is 7248 and latest is 7287
MSG [0468] 2010/11/12 04:39:13: Extended definition: applying 35 updates.
MSG [0468] 2010/11/12 04:42:29: Extended definition: applied 35 updates successfully, current version: 7287
MSG [3044] 2010/11/12 04:42:35: Update finished
MSG [1936] 2010/11/12 04:43:23: Downloading file: metafile.dat size: 70kB
MSG [1936] 2010/11/12 04:43:23: Connected: download.lavasoft.com//public/aawburgundy/
MSG [1936] 2010/11/12 04:43:58: Extended definition: current version is 7287 and latest is 7287
MSG [3508] 2010/11/12 04:44:00: Update finished
MSG [2072] 2010/11/15 04:33:10: Downloading file: metafile.dat size: 71kB
MSG [2072] 2010/11/15 04:33:10: Connected: download.lavasoft.com//public/aawburgundy/
MSG [2072] 2010/11/15 04:33:51: Extended definition: current version is 7287 and latest is 7314
MSG [2072] 2010/11/15 04:34:02: Extended definition: current version is 7287 and latest is 7314
MSG [2072] 2010/11/15 04:34:56: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.157.aawdef] 150.157
MSG [2072] 2010/11/15 04:34:56: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.158.aawdef] 150.158
MSG [2072] 2010/11/15 04:35:44: Extended definition: applying 27 updates.
MSG [2072] 2010/11/15 04:37:56: Extended definition: applied 27 updates successfully, current version: 7314
MSG [3436] 2010/11/15 04:38:07: Update finished
MSG [3496] 2010/11/15 04:38:25: Downloading file: metafile.dat size: 71kB
MSG [3496] 2010/11/15 04:38:25: Connected: download.lavasoft.com//public/aawburgundy/
MSG [3496] 2010/11/15 04:38:26: Extended definition: current version is 7314 and latest is 7314
MSG [2028] 2010/11/15 04:38:29: Update finished
MSG [0380] 2010/11/15 04:41:21: Downloading file: metafile.dat size: 71kB
MSG [0380] 2010/11/15 04:41:21: Connected: download.lavasoft.com//public/aawburgundy/
MSG [0380] 2010/11/15 04:41:22: Extended definition: current version is 7314 and latest is 7314
MSG [3004] 2010/11/15 04:41:27: Update finished
MSG [2140] 2010/11/15 04:48:12: Downloading file: metafile.dat size: 71kB
MSG [2140] 2010/11/15 04:48:12: Connected: download.lavasoft.com//public/aawburgundy/
MSG [2140] 2010/11/15 04:48:13: Extended definition: current version is 7314 and latest is 7314
MSG [2984] 2010/11/15 04:48:17: Update finished
MSG [1012] 2010/11/15 05:01:28: Downloading file: metafile.dat size: 71kB
MSG [1012] 2010/11/15 05:01:28: Connected: download.lavasoft.com//public/aawburgundy/
MSG [1012] 2010/11/15 05:01:30: Extended definition: current version is 7314 and latest is 7314
MSG [0596] 2010/11/15 05:01:48: Update finished

No obvious errors there either. Nor has the HIPS complained about anything, nor has the firewall blocked any IP connection attempts related to AAW. At this time AAW won't not only launch, it doesn't start at boot. This came to front center forefront because I was observing the update today as it was occuring. When it finished (CPU load went to zero), I noticed no AAW Tray icon was evident. That's when I noticed no AAW processes active at all. So I rebooted.

At boot the AAW update manager comes on for a few seconds, and the two empty bars display and then the update manager window disappears. No AAW process is evident in taskmanager processes. When I try to launch AAW manually, the update AAW splash screen appears, then the update manager appears, two empty bars display for about 10 - 15 seconds, and then it disappears. THen the spash screen displays with "loading...." and AAW process shows 0% CPU load forever. AAW never loads the GUI.

One thing I notice is that no AAW process is listed in msconfig. However, the AAW Service in services.msc is listed as automatic except it is not started. The event viewer indicates start command sent, AAW service started and then terminates (all within one minute). There are three errors related to crypto32 listed that occured during boot however:

Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 8
Date: 11/15/2010
Time: 5:02:03 AM
User: N/A
Computer: HAL9000
Description:
Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: This operation returned because the timeout period expired.

#9 raygun

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Posted 18 November 2010 - 04:29 PM

Autoupdate executed w/out a hitch this morning. That despite the fact that the firewall blocked IP connection attempt to 207.152.124.49 by AAWService. This IP address has been added to the AAW Service ??? IP zone so this won't be an issue in the future. In any case, it took all of about 5 minutes for AAW to complete its update gyrations.

Moreover, no additoinal service log was created.

I'm wondering if the problems I've recently experienced with AAW hanging is due to a transparent reboot condition post-update. AAWAdmin.log is indicating reboot required at the end of this morning's update. That is, if a previous update requierd a reboot and that never occurs, and a subsequent update occurs perhaps this is throwing AAW into a funk? If the reboot necissarily follows an update, some form of user notification should inform the user of this fact.

#10 raygun

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Posted 22 November 2010 - 05:07 PM

Auto-update completed this morning w/out a hitch despite the fact AAWService IP connection attempt to 207.152.124.49 was blocked again. 10 Nov 18 the firewall actually blocked AAWService connection attempts to both 207.152.124.49 and 207.152.124.59. I only updated the firewall with 207.152.124.59. D'oh. Today the firewall only blocked 207.152.124.49.

LOL. Fixed dat.

Anyways, no new Service logs, no errors in event log. Nada. Seems to work good last long time (so far).

Edited by raygun, 22 November 2010 - 05:10 PM.


#11 Computer wizard

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Posted 23 November 2010 - 12:35 AM

This issue seems to be resolved, i will give you a generous 24hrs until i close the topic in case it arises in that period then we will keep it open to assist you more :rolleyes:

Goodluck

CW
~*~The more you interact with your security solution the better protected you are - The less you interact the less protected you are!~*~

Need assistance with Stubborn infections? Create a new topic in - HiJack- This forum
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#12 Computer wizard

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Posted 24 November 2010 - 04:05 AM

Closed, Please PM me or another valued member or moderator in the need of this topic needing reopened thank you :)

Thank You

CW

EDIT: Reopened due to issue continued

Edited by Computer wizard, 27 November 2010 - 12:54 AM.

~*~The more you interact with your security solution the better protected you are - The less you interact the less protected you are!~*~

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#13 raygun

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Posted 26 November 2010 - 08:24 AM

Recieved notice from Download Guard, 'scan failed - could not connect to Ad-Aware. Make sure Ad-Aware is running and manualy scan file by clicking 'send to Lavasoft'. Noticed no AAW icon in system tray. No AAW processes were listed in process manager. Checked admin-update log:

MSG [1952] 2010/11/25 07:07:54: Update: Downloading file: aaw2009-excluded-build-150.169.aawdef.file size: 15kB
MSG [1952] 2010/11/25 07:07:54: Update: Downloading file: aaw2009-excluded-build-150.170.aawdef.file size: 8kB
MSG [1952] 2010/11/25 07:07:54: Update: Downloading file: aaw2009-excluded-build-150.171.aawdef.file size: 25kB
MSG [1952] 2010/11/25 07:07:54: Update: Downloading file: aaw2009-excluded-build-150.172.aawdef.file size: 46kB
MSG [1952] 2010/11/25 07:07:54: Update: Downloading file: aaw2009-excluded-build-150.173.aawdef.file size: 15kB
MSG [1952] 2010/11/25 07:07:55: Update: Downloading file: aaw2009-excluded-build-150.174.aawdef.file size: 30kB
MSG [1952] 2010/11/25 07:07:55: Update: Downloading file: CSC39-EN-7376-7377-I.sbr.sgn.file size: 531kB
MSG [1952] 2010/11/25 07:08:09: Update: Downloading file: CSC39-EN-7377-7378-I.sbr.sgn.file size: 635kB
MSG [1952] 2010/11/25 07:08:23: Update: Downloading file: CSC39-EN-7378-7379-I.sbr.sgn.file size: 287kB
MSG [1952] 2010/11/25 07:08:25: Update: Downloading file: CSC39-EN-7379-7380-I.sbr.sgn.file size: 277kB
MSG [1952] 2010/11/25 07:08:27: Update: Downloading file: CSC39-EN-7380-7381-I.sbr.sgn.file size: 48kB
MSG [1952] 2010/11/25 07:08:27: Update: Downloading file: CSC39-EN-7381-7382-I.sbr.sgn.file size: 268kB
MSG [1952] 2010/11/25 07:08:29: Update: Downloading file: CSC39-EN-7382-7383-I.sbr.sgn.file size: 318kB
MSG [1952] 2010/11/25 07:08:31: Update: Downloading file: CSC39-EN-7383-7384-I.sbr.sgn.file size: 263kB
MSG [1952] 2010/11/25 07:08:32: Update: Downloading file: CSC39-EN-7384-7385-I.sbr.sgn.file size: 157kB
MSG [1952] 2010/11/25 07:08:34: Update: Downloading file: CSC39-EN-7385-7386-I.sbr.sgn.file size: 282kB
MSG [1952] 2010/11/25 07:08:35: Update: Downloading file: CSC39-EN-7386-7387-I.sbr.sgn.file size: 108kB
MSG [1952] 2010/11/25 07:08:36: Update: Downloading file: CSC39-EN-7387-7388-I.sbr.sgn.file size: 13kB
MSG [1952] 2010/11/25 07:08:36: Update: Downloading file: CSC39-EN-7388-7390-I.sbr.sgn.file size: 84kB
MSG [1952] 2010/11/25 07:08:37: Update: Downloading file: CSC39-EN-7390-7391-I.sbr.sgn.file size: 92kB
MSG [1952] 2010/11/25 07:08:37: Update: Downloading file: CSC39-EN-7391-7393-I.sbr.sgn.file size: 407kB
MSG [1952] 2010/11/25 07:08:42: Update: Downloading file: CSC39-EN-7393-7394-I.sbr.sgn.file size: 87kB
MSG [1952] 2010/11/25 07:08:42: Update: Downloading file: CSC39-EN-7394-7395-I.sbr.sgn.file size: 105kB
MSG [1952] 2010/11/25 07:08:43: Update: Downloading file: CSC39-EN-7395-7396-I.sbr.sgn.file size: 187kB
MSG [1952] 2010/11/25 07:08:44: Update: Downloading file: CSC39-EN-7396-7397-I.sbr.sgn.file size: 139kB
MSG [1952] 2010/11/25 07:08:45: Update: Downloading file: CSC39-EN-7397-7398-I.sbr.sgn.file size: 46kB
MSG [1952] 2010/11/25 07:08:46: Update: Downloading file: CSC39-EN-7398-7399-I.sbr.sgn.file size: 107kB
MSG [1952] 2010/11/25 07:08:46: Update: Downloading file: CSC39-EN-7399-7400-I.sbr.sgn.file size: 126kB
MSG [1952] 2010/11/25 07:08:47: Update: Downloading file: CSC39-EN-7400-7401-I.sbr.sgn.file size: 121kB
MSG [1952] 2010/11/25 07:08:48: Update: Downloading file: CSC39-EN-7401-7402-I.sbr.sgn.file size: 187kB
MSG [1952] 2010/11/25 07:08:50: Update: Downloading file: CSC39-EN-7402-7404-I.sbr.sgn.file size: 172kB
MSG [1952] 2010/11/25 07:08:51: Update: Downloading file: CSC39-EN-7404-7405-I.sbr.sgn.file size: 159kB
MSG [1952] 2010/11/25 07:08:52: Update: Downloading file: genotype.ows.file size: 441kB
MSG [1952] 2010/11/25 07:08:55: Update: Applying update: aaw2009-excluded-build-150.169.aawdef
MSG [1952] 2010/11/25 07:08:55: Update: Applying update: aaw2009-excluded-build-150.170.aawdef
MSG [1952] 2010/11/25 07:08:55: Update: Applying update: aaw2009-excluded-build-150.171.aawdef
MSG [1952] 2010/11/25 07:08:55: Update: Applying update: aaw2009-excluded-build-150.172.aawdef
MSG [1952] 2010/11/25 07:08:55: Update: Applying update: aaw2009-excluded-build-150.173.aawdef
MSG [1952] 2010/11/25 07:08:55: Update: Applying update: aaw2009-excluded-build-150.174.aawdef
MSG [1952] 2010/11/25 07:08:55: Update: Applying update: genotype.ows
MSG [1952] 2010/11/25 07:09:08: Update: Applying update: Extended definition: applying 26 updates.
MSG [1952] 2010/11/25 07:11:18: Update: Downloading file: version.dat.file size: 0kB
MSG [1952] 2010/11/25 07:11:19: Update: Downloading file: AAWService.exe.file.lzma size: 323kB
MSG [1952] 2010/11/25 07:11:30: Update: Downloading file: AAWTray.exe.file.lzma size: 227kB
MSG [1952] 2010/11/25 07:11:32: Update: Downloading file: Ad-Aware.exe.file.lzma size: 349kB
MSG [1952] 2010/11/25 07:11:39: Update: Downloading file: Ad-AwareAdmin.exe.file.lzma size: 245kB
MSG [1952] 2010/11/25 07:11:42: Update: Downloading file: Ad-AwareCommand.exe.file.lzma size: 246kB
MSG [1952] 2010/11/25 07:11:44: Update: Downloading file: CEAPI.dll.file.lzma size: 292kB
MSG [1952] 2010/11/25 07:11:47: Update: Downloading file: PrivacyClean.dll.file.lzma size: 33kB
MSG [1952] 2010/11/25 07:11:47: Update: Downloading file: RPAPI.dll.file.lzma size: 83kB
MSG [1952] 2010/11/25 07:11:48: Update: Downloading file: ShellExt.dll.file.lzma size: 68kB
MSG [1952] 2010/11/25 07:11:49: Update: Downloading file: UpdateManager.dll.file.lzma size: 143kB
MSG [1952] 2010/11/25 07:11:51: Update: Downloading file: VipreBridge.dll.file.lzma size: 63kB
MSG [1952] 2010/11/25 07:11:51: Update: Downloading file: aawapi.dll.file.lzma size: 148kB
MSG [1952] 2010/11/25 07:11:53: Update: Downloading file: lavalicense.dll.file.lzma size: 116kB
MSG [1952] 2010/11/25 07:11:54: Update: Downloading file: lavamessage.dll.file.lzma size: 80kB
MSG [1952] 2010/11/25 07:11:55: Update: Downloading file: threatwork.exe.file.lzma size: 233kB
MSG [1952] 2010/11/25 07:11:58: Update: Downloading file: DownloadGuard.exe.file.lzma size: 133kB
MSG [1952] 2010/11/25 07:11:59: Update: Downloading file: DownloadGuardBHO.dll.file.lzma size: 35kB
MSG [1952] 2010/11/25 07:12:00: Update: Applying update:
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: version.dat
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: AAWService.exe
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: AAWTray.exe
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: Ad-Aware.exe
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: Ad-AwareAdmin.exe
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: Ad-AwareCommand.exe
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: CEAPI.dll
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: PrivacyClean.dll
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: RPAPI.dll
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: ShellExt.dll
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: UpdateManager.dll
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: VipreBridge.dll
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: aawapi.dll
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: lavalicense.dll
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: lavamessage.dll
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: threatwork.exe
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: DownloadGuard.exe
MSG [1952] 2010/11/25 07:12:00: Update: Applying update: DownloadGuardBHO.dll
MSG [1952] 2010/11/25 07:12:00: Update: Reboot required
MSG [1952] 2010/11/25 07:12:01: Update: finished
MSG [0576] 2010/11/26 00:04:56: Update: Downloading file: aaw2009-excluded-build-150.175.aawdef.file size: 8kB
MSG [0576] 2010/11/26 00:04:56: Update: Downloading file: CSC39-EN-7405-7406-I.sbr.sgn.file size: 377kB
MSG [0576] 2010/11/26 00:05:09: Update: Downloading file: CSC39-EN-7406-7407-I.sbr.sgn.file size: 139kB
MSG [0576] 2010/11/26 00:05:13: Update: Downloading file: CSC39-EN-7407-7408-I.sbr.sgn.file size: 111kB
MSG [0576] 2010/11/26 00:05:15: Update: Downloading file: CSC39-EN-7408-7409-I.sbr.sgn.file size: 133kB
MSG [0576] 2010/11/26 00:05:16: Update: Downloading file: CSC39-EN-7409-7410-I.sbr.sgn.file size: 24kB
MSG [0576] 2010/11/26 00:05:17: Update: Downloading file: CSC39-EN-7410-7411-I.sbr.sgn.file size: 158kB
MSG [0576] 2010/11/26 00:05:18: Update: Downloading file: CSC39-EN-7411-7412-I.sbr.sgn.file size: 288kB
MSG [0576] 2010/11/26 00:05:21: Update: Downloading file: CSC39-EN-7412-7413-I.sbr.sgn.file size: 114kB
MSG [0576] 2010/11/26 00:05:22: Update: Downloading file: CSC39-EN-7413-7414-I.sbr.sgn.file size: 71kB
MSG [0576] 2010/11/26 00:05:22: Update: Applying update: aaw2009-excluded-build-150.175.aawdef
MSG [0576] 2010/11/26 00:05:37: Update: Applying update: Extended definition: applying 9 updates.
MSG [0576] 2010/11/26 00:06:24: Update: Applying update:
MSG [0576] 2010/11/26 00:06:24: Update: finished

Of coures I didn't reboot. I had no idea that a reboot is necesary.

Checked update log:

MSG [1952] 2010/11/25 07:07:10: Downloading file: metafile.dat.lzma size: 20kB
MSG [1952] 2010/11/25 07:07:11: Connected: download.lavasoft.com//public/aawburgundy/
MSG [1952] 2010/11/25 07:07:22: Extended definition: current version is 7376 and latest is 7405
MSG [1952] 2010/11/25 07:07:51: Extended definition: current version is 7376 and latest is 7405
MSG [1952] 2010/11/25 07:08:55: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.169.aawdef] 150.169
MSG [1952] 2010/11/25 07:08:55: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.170.aawdef] 150.170
MSG [1952] 2010/11/25 07:08:55: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.171.aawdef] 150.171
MSG [1952] 2010/11/25 07:08:55: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.172.aawdef] 150.172
MSG [1952] 2010/11/25 07:08:55: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.173.aawdef] 150.173
MSG [1952] 2010/11/25 07:08:55: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.174.aawdef] 150.174
MSG [1952] 2010/11/25 07:08:55: Definition: update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\genotype.ows] 30116513.1595441152
MSG [1952] 2010/11/25 07:09:08: Extended definition: applying 26 updates.
MSG [1952] 2010/11/25 07:11:14: Extended definition: applied 26 updates successfully, current version: 7405
MSG [1952] 2010/11/25 07:11:18: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\version.dat [0854d39507c27ab2b80fe2cb6db6bbf2]
MSG [1952] 2010/11/25 07:11:29: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\AAWService.exe [ae317272127fdf97532899d2b7830811]
MSG [1952] 2010/11/25 07:11:32: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\AAWTray.exe [0a9295f81f0807896f0da09ad9dadce5]
MSG [1952] 2010/11/25 07:11:39: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Ad-Aware.exe [92bead1407f83e185bed0e81dcda648f]
MSG [1952] 2010/11/25 07:11:41: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Ad-AwareAdmin.exe [c0faa08c4fe1dafbb59f4dd1c1655dee]
MSG [1952] 2010/11/25 07:11:44: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Ad-AwareCommand.exe [6887af11d1dba8745b90da4d8074a2de]
MSG [1952] 2010/11/25 07:11:46: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\CEAPI.dll [2d2b9f7462174aebece6bcee31b3924d]
MSG [1952] 2010/11/25 07:11:47: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\PrivacyClean.dll [b6a0ec588c3702876989adc19bdfd2cc]
MSG [1952] 2010/11/25 07:11:48: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\RPAPI.dll [eca32af044ba9e00a3d93a1d35bd1eca]
MSG [1952] 2010/11/25 07:11:49: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\ShellExt.dll [565267987c8a531928edbdb99dab62fe]
MSG [1952] 2010/11/25 07:11:50: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\UpdateManager.dll [2669f1a813b57042ab10b4f9332c2e29]
MSG [1952] 2010/11/25 07:11:51: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\VipreBridge.dll [a58ca777b28c9b824bddb5f12d578401]
MSG [1952] 2010/11/25 07:11:53: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aawapi.dll [fa3d1293c8dcfe2e23367db200892c48]
MSG [1952] 2010/11/25 07:11:54: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\lavalicense.dll [1aa18a17b9dce6ca737b1300522af8ef]
MSG [1952] 2010/11/25 07:11:55: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\lavamessage.dll [837822615a118d0045a601fe36415997]
MSG [1952] 2010/11/25 07:11:57: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\threatwork.exe [0d98beb3456cc11ec0bec8185604b93e]
MSG [1952] 2010/11/25 07:11:59: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\DownloadGuard.exe [3ce2dc6c821007bc83f81b493d9ea677]
MSG [1952] 2010/11/25 07:12:00: Component: download successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\DownloadGuardBHO.dll [f57e0604a45f7616d5eae9f23346db0d]
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\version.dat
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Ad-Aware\AAWService.exe
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Ad-Aware\AAWTray.exe
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Ad-Aware\Ad-Aware.exe
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Ad-Aware\Ad-AwareAdmin.exe
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Ad-Aware\Ad-AwareCommand.exe
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Ad-Aware\CEAPI.dll
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Ad-Aware\PrivacyClean.dll
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Ad-Aware\RPAPI.dll
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Ad-Aware\ShellExt.dll
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Ad-Aware\UpdateManager.dll
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Ad-Aware\VipreBridge.dll
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Ad-Aware\aawapi.dll
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Ad-Aware\lavalicense.dll
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Ad-Aware\lavamessage.dll
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Ad-Aware\threatwork.exe
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Download Guard for Internet Explorer\DownloadGuard.exe
MSG [1952] 2010/11/25 07:12:00: Component: install successful: C:\Program Files\Download Guard for Internet Explorer\DownloadGuardBHO.dll
MSG [3588] 2010/11/25 07:12:31: Update finished
MSG [0152] 2010/11/25 07:12:36: Downloading file: metafile.dat.lzma size: 20kB
MSG [0152] 2010/11/25 07:12:36: Connected: download.lavasoft.com//public/aawburgundy/
MSG [0152] 2010/11/25 07:12:40: Extended definition: current version is 7405 and latest is 7405
MSG [1540] 2010/11/25 07:12:44: Update finished
MSG [0576] 2010/11/26 00:04:46: Downloading file: metafile.dat.lzma size: 20kB
MSG [0576] 2010/11/26 00:04:46: Connected: download.lavasoft.com//public/aawburgundy/
MSG [0576] 2010/11/26 00:04:48: Extended definition: current version is 7405 and latest is 7414
MSG [0576] 2010/11/26 00:04:53: Extended definition: current version is 7405 and latest is 7414
MSG [0576] 2010/11/26 00:05:22: Definition: incremental update applied successfully: [C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aaw2009-excluded-build-150.175.aawdef] 150.175
MSG [0576] 2010/11/26 00:05:37: Extended definition: applying 9 updates.
MSG [0576] 2010/11/26 00:06:19: Extended definition: applied 9 updates successfully, current version: 7414
MSG [4064] 2010/11/26 00:06:54: Update finished
MSG [1152] 2010/11/26 00:07:26: Downloading file: metafile.dat.lzma size: 20kB
MSG [1152] 2010/11/26 00:07:26: Connected: download.lavasoft.com//public/aawburgundy/
MSG [1152] 2010/11/26 00:07:27: Extended definition: current version is 7414 and latest is 7414
MSG [2916] 2010/11/26 00:07:30: Update finished
MSG [2532] 2010/11/26 00:11:50: Downloading file: metafile.dat.lzma size: 20kB
MSG [2532] 2010/11/26 00:11:51: Connected: download.lavasoft.com//public/aawburgundy/
MSG [2532] 2010/11/26 00:11:53: Extended definition: current version is 7414 and latest is 7414
MSG [1604] 2010/11/26 00:11:56: Update finished
MSG [2732] 2010/11/26 00:22:31: Downloading file: metafile.dat.lzma size: 20kB
MSG [2732] 2010/11/26 00:22:31: Connected: download.lavasoft.com//public/aawburgundy/
MSG [2732] 2010/11/26 00:22:32: Extended definition: current version is 7414 and latest is 7414
MSG [3412] 2010/11/26 00:22:34: Update finished
MSG [0904] 2010/11/26 00:27:54: Downloading file: metafile.dat.lzma size: 20kB
MSG [0904] 2010/11/26 00:27:54: Connected: download.lavasoft.com//public/aawburgundy/
MSG [0904] 2010/11/26 00:27:57: Extended definition: current version is 7414 and latest is 7414
MSG [0452] 2010/11/26 00:28:09: Update finished

Service logs generated for each attempted launching Ad-Aware:

ERR [4088] 2010/11/26 00:04:38: Could not initialize SDK Manager
ERR [4088] 2010/11/26 00:04:39: Could not initialize SDK controller

ERR [2880] 2010/11/26 00:07:18: Could not initialize SDK Manager
ERR [2880] 2010/11/26 00:07:18: Could not initialize SDK controller

ERR [2544] 2010/11/26 00:11:43: Could not initialize SDK Manager
ERR [2544] 2010/11/26 00:11:43: Could not initialize SDK controller

ERR [2412] 2010/11/26 00:22:23: Could not initialize SDK Manager
ERR [2412] 2010/11/26 00:22:23: Could not initialize SDK controller

ERR [0960] 2010/11/26 00:27:39: Could not initialize SDK Manager
ERR [0960] 2010/11/26 00:27:39: Could not initialize SDK controller

The following events log entries are apparent having occured at the time of the auto-update:

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 11/25/2010
Time: 7:07:34 AM
User: NT AUTHORITY\SYSTEM
Computer: HAL9000
Description:
The Lavasoft Ad-Aware Service service was successfully sent a stop control.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 11/25/2010
Time: 7:07:51 AM
User: N/A
Computer: HAL9000
Description:
The Lavasoft Ad-Aware Service service entered the stopped state.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 11/25/2010
Time: 7:12:31 AM
User: N/A
Computer: HAL9000
Description:
Timeout (30000 milliseconds) waiting for the Lavasoft Ad-Aware Service service to connect.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 11/25/2010
Time: 7:12:31 AM
User: N/A
Computer: HAL9000
Description:
The Lavasoft Ad-Aware Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

EDIT: post redacted per the information presented in the following post

Edited by raygun, 26 November 2010 - 08:23 PM.


#14 raygun

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Posted 26 November 2010 - 08:26 PM

EDIT: much to my chagrin, this problem can be traced to AAWService being denied permission to modify:

C:\WINDOWS\Debug\UserMode\ChkAcc.log.

The HIPS log notes that two attempts to do so were made at 10 Nov 25 071203 & 072845; those attempts were denied.
That issue has been resolved. Furthermore, I've discovered that AAWService requires modify permission for the following registry key:

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings

For the following values:

Value=ProxyOverride
Value=ProxyServer
Value=ProxyEnable

All other apps have requested permission to modify the same values at the following registry key:

HKUS\S-1-5-21-1355546302-2387749449-1072945706-500\Software\Microsoft\Windows\CurrentVersion\Internet Settings\

The problem is resolved by allowing acces rights - for those apps having registry proxy settings access (modify) rights - to the following registry key:

*\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyEnable
*\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyServer
*\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyOverride

Edited by raygun, 26 November 2010 - 08:28 PM.


#15 Computer wizard

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Posted 27 November 2010 - 12:56 AM

Hey there raygun,

i reopen your other topic and merged that and your new topic together, i will report this too Lavasoft and when i hear anymore information i will let you know.

Goodluck

CW
~*~The more you interact with your security solution the better protected you are - The less you interact the less protected you are!~*~

Need assistance with Stubborn infections? Create a new topic in - HiJack- This forum
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#16 raygun

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Posted 12 December 2010 - 05:31 AM

Presently my up-time is 14 days 18 hours. I've encountered 3 auto-updates, with only ONE log entry encountered; the firewall blocked connection attempt by Ad-AwareAdmin.exe to:

91.213.208.128

Relevent Update.log entries:

MSG [3080] 2010/12/07 03:19:42: Update finished
MSG [1800] 2010/12/11 03:14:15: Downloading file: metafile.dat.lzma size: 13kB
MSG [1800] 2010/12/11 03:14:15: Connected: download.lavasoft.com//public/aawburgundy/
MSG [1800] 2010/12/11 03:14:18: Extended definition: current version is 7542 and latest is 7600
MSG [1800] 2010/12/11 03:14:48: Extended definition: current version is 7542 and latest is 7600
MSG [1800] 2010/12/11 03:15:11: Definition: failed to download [/public/aawburgundy/defs/_CORE_/aaw2009-excluded-build-150.193.aawdef.file]
MSG [3172] 2010/12/11 03:15:16: Update finished

Relevent entries in AAWAdmin.log:

MSG [1392] 2010/12/07 03:19:39: Update: finished
MSG [1800] 2010/12/11 03:15:14: Update: finished

The foregoing notwithstanding, AAW continued w/out skipping a beat. From the logs is obvious that the scheduled 10 Dec 11 auto-update did not occure, nevertheless AAW loads w/out issue; it informs me that an upgrade is available (which I declined at this time); furthermore there are no service.log's created since reinstalling clean on 10 Nov 27. Apparently AAW now possesses the functionality to gracefully recover from abnormal update circumstances w/out the app getting horked out of shape.

Manual web-update (from GUI) worked flawlessly with uninterupted functionality of AAW. When convienient for a reboot, I'm going to clean install to the latest version. I'm fairly confident that since the firewall and HIPS is now properly configured in all aspects material to AAW, it should work good, last long time.

If you want to close this thread out, knock yourself out; AFAIC this is a done deal.

Edited by raygun, 12 December 2010 - 05:34 AM.





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