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#1 digiman

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Posted 17 April 2010 - 08:57 AM

Why does no one reply to posts about the above.
I had the problems in Vista ultimate 64bit, and now have Windows 7 64 bit Professional, and still have the same problems.

It is just as much a problem trying to log in to support even though it recognizes my email and password and i type in the two words.

Maybe Lavasoft would like to refund my money.

A reply would be appreciated.

Thank You

#2 visitor

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Posted 17 April 2010 - 10:22 AM

Casey_boy did reply to your last topic:

http://www.lavasofts...showtopic=28587

With a Plus license, it's best to contact Lavasoft Customer Support.

For problems relating to email address changes, logging in to contact Support, etc.:

http://lavasoft.com/...e_email_address

Fill out the above form and they will be able to trace your account.
Before posting, please read the pinned topics atop the forums or check the Lavasoft searchable FAQs.

Lavasoft Support for Plus/Pro paid licenses.

Help fight malware! Upload Suspicious Files to Lavasoft.

Malware removal assistance? Please read this first.
After following the instructions, open a new thread in the HijackThis Forum where you can copy/paste your HJT log.
Note: do not bump HJT threads by replying - volunteer security advisors help the 0 reply threads on a first-come, first-served basis.

#3 Cuc

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Posted 19 April 2010 - 06:34 AM

Over a long period I am using the AD-Aware Pro software and until now I had been highly satisfied.
It would be best for Lavasoft to continue producing and selling Anti Spyware software, because with such type of software they are the best.
If I would like to use Avira Anti Virus software instead of AD-Aware Pro, I would buy Avira Premium Security Suite.
Lavasoft with AD-Aware Pro 8.2.2 has not resolved a problem with incompatibility with software ESET NOD32 on x64 systems.
Therefore it is not advisably to make upgrade from AD-Aware Pro 8.1.4 , to new "strong buggy" and instable version which can make you a hard times.
Hope that Lavasoft does not get lost existing users and customers of AD-Aware Pro Anti Spyware software.

Cuc , Croatia
Cuc , Croatia

#4 digiman

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Posted 19 April 2010 - 04:37 PM

Over a long period I am using the AD-Aware Pro software and until now I had been highly satisfied.
It would be best for Lavasoft to continue producing and selling Anti Spyware software, because with such type of software they are the best.
If I would like to use Avira Anti Virus software instead of AD-Aware Pro, I would buy Avira Premium Security Suite.
Lavasoft with AD-Aware Pro 8.2.2 has not resolved a problem with incompatibility with software ESET NOD32 on x64 systems.
Therefore it is not advisably to make upgrade from AD-Aware Pro 8.1.4 , to new "strong buggy" and instable version which can make you a hard times.
Hope that Lavasoft does not get lost existing users and customers of AD-Aware Pro Anti Spyware software.

Cuc , Croatia

I am now able to login to support.
I have also gone back to v: 8.2.1, i did contact support on 17th February 2010 and now we are coming to the end of April and still no fix except a temporary one.

I owe an apology to (casey boy) for not replying to his helpfull reply in February.

#5 visitor

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Posted 20 April 2010 - 12:12 AM

Now that you've contacted Lavasoft, I'll close this thread - your initial post describing the problem is still open.
Before posting, please read the pinned topics atop the forums or check the Lavasoft searchable FAQs.

Lavasoft Support for Plus/Pro paid licenses.

Help fight malware! Upload Suspicious Files to Lavasoft.

Malware removal assistance? Please read this first.
After following the instructions, open a new thread in the HijackThis Forum where you can copy/paste your HJT log.
Note: do not bump HJT threads by replying - volunteer security advisors help the 0 reply threads on a first-come, first-served basis.




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