2 replies to this topic

[Nakimatt]

I was advised to post my HJT logfile in here - it was thought that Malware could be the issue.. My original message is below and the issue I have.

Hi,

I have been trying to troubleshoot Adaware 8.2 for the last week or so. Everytime I click 'install' it will work for a couple of seconds and then stop stating:

"The Installation for Adaware has failed: This installation is forbidden by system policy. Contact your system administrator. Please check your settings and try again."

I am running Windows Vista Home Premium 32 Bit and it is a sole use computer of which I am the Admin.

1) I have searched and searched and then a little more searching about this and although other ppl have 'system policy' issues with other software I can't find any instances of it with Adaware.

2) I have had Adaware before but it is certainly not on my HDD anymore.

3) I have used Windows Installer Cleanup, Revouninstall.

4) I have tried installing from different sites incase of a bad file. I have also tried installing different versions of Adaware but the same outcome.

5) I can install other software, it is only Adaware that is having this issue.

6) Vista Home Premium doesn't have GPedit or Local Security settings to adjust.

7) I have tried it by right clicking and running as Administrator. Both in normal and safe mode. I have tried to install from command prompt as admin. I have tried to install from "secret admin login". I have tried to turn off UAC.

8) I have searched the registry for instances of Adaware or Lavasoft.

9) I even tried to get a drunk chimpanzee to install it for me but he failed too.

What are your thoughts?

Thanks much.

HJT Logfile.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 08:51:54, on 07/04/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\EDIMAX\Common\RaUI.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com?o=13170&l=dis
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Wireless Utility.lnk = C:\Program Files\EDIMAX\Common\RaUI.exe
O13 - Gopher Prefix:
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onec...s/wlscctrl2.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Ralink Registry Writer (RalinkRegistryWriter) - Unknown owner - C:\Program Files\EDIMAX\Common\RalinkRegistryWriter.exe
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe

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End of file - 3556 bytes

Edited by Nakimatt, 07 April 2010 - 08:57 AM.

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