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Ad-aware uninstall


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#1 royland

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Posted 04 April 2010 - 05:57 AM

I seem to have a real problem in that I cant uninstall my old version of Ad-aware. There is no uninstall buttons to click on going into ad-aware via Start-progarams and going via My computer-change a setting there is no way I can uninstall it from there either as when I click on it the remove button does not come up. I have tried to install the new version several times but it tells me to uninstall the old version and thats some thing I'm unable to do. Has any one got any ideas as to how I can uninstall the old version so as to install the new one. Thanks for any help you can give me with this. :) Roy.

#2 visitor

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Posted 04 April 2010 - 06:33 AM

Lavasoft is currently looking into this problem. Take a look at this similar topic:

http://www.lavasofts...showtopic=28857

To uninstall, try WICU - Windows Installer CleanUp Utility: http://support.microsoft.com/kb/290301
or Revo Free Uninstaller (revouninstaller.com) on the highest setting and after uninstall, let it remove all remnants.

WICU and Revo may not find anything to remove since the new version you tried to install partially deleted the old version, leaving you in limbo. In the topic linked above, the user manually removed everything, but was still left with legacy registry entries which prevented the new installation (see post #15 onward). After deleting those, installation finally worked.
Before posting, please read the pinned topics atop the forums or check the Lavasoft searchable FAQs.

Lavasoft Support for Plus/Pro paid licenses.

Help fight malware! Upload Suspicious Files to Lavasoft.

Malware removal assistance? Please read this first.
After following the instructions, open a new thread in the HijackThis Forum where you can copy/paste your HJT log.
Note: do not bump HJT threads by replying - volunteer security advisors help the 0 reply threads on a first-come, first-served basis.

#3 royland

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Posted 08 April 2010 - 08:27 AM

Lavasoft is currently looking into this problem. Take a look at this similar topic:

http://www.lavasofts...showtopic=28857

To uninstall, try WICU - Windows Installer CleanUp Utility: http://support.microsoft.com/kb/290301
or Revo Free Uninstaller (revouninstaller.com) on the highest setting and after uninstall, let it remove all remnants.

WICU and Revo may not find anything to remove since the new version you tried to install partially deleted the old version, leaving you in limbo. In the topic linked above, the user manually removed everything, but was still left with legacy registry entries which prevented the new installation (see post #15 onward). After deleting those, installation finally worked.



Thanks for your help.
I'm not to computer savvy so I might wait for Lavasoft to sort it out and do it then. Thanks Roy.

#4 visitor

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Posted 08 April 2010 - 09:06 AM

OK, I'll close this thread for now, but if you need it reopened, PM a moderator or start a new topic.
Before posting, please read the pinned topics atop the forums or check the Lavasoft searchable FAQs.

Lavasoft Support for Plus/Pro paid licenses.

Help fight malware! Upload Suspicious Files to Lavasoft.

Malware removal assistance? Please read this first.
After following the instructions, open a new thread in the HijackThis Forum where you can copy/paste your HJT log.
Note: do not bump HJT threads by replying - volunteer security advisors help the 0 reply threads on a first-come, first-served basis.




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