Jump to content


Photo

Scan freezes


  • This topic is locked This topic is locked
1 reply to this topic

#1 rmgonice

rmgonice

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 24 February 2010 - 05:04 AM

:angry: Each time I run the scan (Ad-aware 2010 free edition), it freezes when I get to c:\documents and settings\application data\mozilla\firefox. Then I close it. After that I can't open Ad-aware again. I use Windows XP Pro. Any suggestions on what I need to do to get past this and get the scan to start and finish?

#2 visitor

visitor

    Advanced Member

  • Valued Member
  • PipPipPip
  • 2855 posts

Posted 24 February 2010 - 05:08 AM

Have you updated version 8.2 within the last few days? If not, use Web Update since a fix for scan problems was released. Also, try disabling the resident protection of any security programs to see if you can complete a scan.
Before posting, please read the pinned topics atop the forums or check the Lavasoft searchable FAQs.

Lavasoft Support for Plus/Pro paid licenses.

Help fight malware! Upload Suspicious Files to Lavasoft.

Malware removal assistance? Please read this first.
After following the instructions, open a new thread in the HijackThis Forum where you can copy/paste your HJT log.
Note: do not bump HJT threads by replying - volunteer security advisors help the 0 reply threads on a first-come, first-served basis.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users