I keep getting a request to update my Free Anniv Edition to the new Edition, 8.1.3. I request the download and am able to complete the download but when I go to install I get a fatal error ( C:\DOCUME21\PAUL\LOCALS21\Temp\mia1\Ad-AwareAE.msi) and the older edition remains. Do I need to uninstall the old edition first or what??
8.1.3 update
Started by
pmac
, Jan 19 2010 07:08 PM
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1 reply to this topic
#2
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Posted 19 January 2010 - 08:29 PM
Yes, installing over the top seems to cause this problem. You can try uninstalling through Add/Remove, but might get a similar message. Best results for a clean uninstall is to do it yourself manually or using a program like Revo Uninstaller (revouninstaller.com). On the highest setting, it will remove Lavasoft/Ad-Aware.
When you install the new version, execute the installer from your HDD/desktop, not the browser temp download file. I also close other apps/processes while installing to avoid any conflicts.
When you install the new version, execute the installer from your HDD/desktop, not the browser temp download file. I also close other apps/processes while installing to avoid any conflicts.
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Lavasoft Support for Plus/Pro paid licenses.
Help fight malware! Upload Suspicious Files to Lavasoft.
Malware removal assistance? Please read this first.
After following the instructions, open a new thread in the HijackThis Forum where you can copy/paste your HJT log.
Note: do not bump HJT threads by replying - volunteer security advisors help the 0 reply threads on a first-come, first-served basis.
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